Are you farming more and more of your daily job out to AI, only to realize you're spending more time than before just holding its hand?

...no? Well, then you haven't quite fucked up like we have.

In this episode we talk about our journeys through the AI revolution:

00:00:00 - Intro

00:03:07 - The farmer’s mentality and AI reliance

00:03:51 - Blind trust in AI and its risks

00:04:52 - AI-generated emails: Overkill or useful?

00:06:17 - Lazy habits and losing the spark in CS

00:08:16 - Correcting AI: A time sink or necessary evil?

00:09:11 - Striking a balance: Creativity vs. automation

00:11:00 - The myth of the perfect CSM

00:14:49 - Personalizing customer interactions with AI

00:17:05 - Handwritten notes and meaningful gestures

00:19:37 - Rethinking customer engagement strategies

00:22:15 - Direct meeting invites: Bold or intrusive?

00:24:23 - Non-responders and alternative approaches

00:27:03 - Bye bye!

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/

Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe

Mentioned in this episode:

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Getting promoted into leadership is still the ultimate goal for most. Kristi and Stino challenge the notion and, if you're still interested, tell you what to look out for.

Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe

⏱️ Timestamps:

00:00 - A blonde debut

01:57 - Climbing the CS ladder

02:30 - Finding your “why” in leadership

04:00 - Managing expectations upfront

06:16 - Organizational philosophy on CS

08:01 - Asking for support as a leader

09:14 - Realistic targets and KPIs

11:43 - Knowing the team dynamics

13:28 - Investing in leadership development

16:08 - Product innovation and customer value

18:47 - Wrapping up 2024 and looking ahead

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: leadership, career journey, management, new leader, promotion

Mentioned in this episode:

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The Segment

You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn.

Kristi and Stino share tactics for FIGHTING for better data or, in lieu of that, how to still get your point across without it.

Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe

⏱️ Timestamps:

00:00:00 - Intro

00:00:55 - Gratitude for 2024’s challenges

00:02:38 - Myriam's dilemma: CS without data

00:04:35 - Leveraging customer conversations

00:06:00 - Inviting others into CS calls

00:08:30 - Creativity in data collection

00:10:00 - Building trust in your data

00:12:55 - Emotional breakdowns in leadership

00:16:38 - Back to basics with Excel

00:18:51 - Identifying the right metrics

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: data, creativity, microsoft excel

Mentioned in this episode:

LTV Shop

The Segment