• Rediscover your CREATIVITY | #6

  • Dec 10 2024
  • Length: 22 mins
  • Podcast

Rediscover your CREATIVITY | #6

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  • Summary

  • You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn.

    Kristi and Stino share tactics for FIGHTING for better data or, in lieu of that, how to still get your point across without it.

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    ⏱️ Timestamps:

    00:00:00 - Intro

    00:00:55 - Gratitude for 2024’s challenges

    00:02:38 - Myriam's dilemma: CS without data

    00:04:35 - Leveraging customer conversations

    00:06:00 - Inviting others into CS calls

    00:08:30 - Creativity in data collection

    00:10:00 - Building trust in your data

    00:12:55 - Emotional breakdowns in leadership

    00:16:38 - Back to basics with Excel

    00:18:51 - Identifying the right metrics


    📺 Lifetime Value: Your Destination for GTM content

    https://www.lifetimevaluemedia.com


    💁‍♀️💁‍♂️ Connect with the hosts:

    Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

    Kristi's website: https://www.kristifaltorusso.com/

    Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/


    Key topics: data, creativity, microsoft excel

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