In this episode of Loan Officer Team Training, I talk with Richard Smith, owner & CEO of Remote Assistant Scout, about the importance of strong leadership in remote work environments, especially when it comes to hiring and managing virtual assistants. Richard and I dive into key topics like effective communication, building trust, creating a positive culture, and the step-by-step process of bringing virtual assistants onto your team. He also shares insights from his chapter in the book we co-authored- Leadership Matters, highlighting how great leadership can boost productivity and strengthen team dynamics.

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Get Loan Team Training for YOUR Team: loanteamtraining.com

Episode Resources:

https://remote-assistant-scout-1.phonesites.com

https://www.linkedin.com/in/rsmithcrown

Leadership Matters book: https://a.co/d/09PZVj7

https://leadershipmatters.us

https://aneedwefeed.org

Show Highlights:

00:00 - Leadership Matters

01:45 - Leading Remotely

02:55 - Work Less, Grow More

05:05 - Clarity and Consistency in Communication

08:05 - Fostering Trust Virtually

16:15 - Building Culture with a Remote Team

18:35 - Managing Time Zone Differences

21:20 - Remote Assistance Scout

23:40 - Managing Without Micromanaging

In this solo episode of Loan Officer Team Training, I break down what truly separates a good Loan Officer Team from a GREAT one. We’ll explore the key habits, that elevate top performers in the industry. Today, I share actionable tips to help you take your career to the next level. Whether you’re just starting out or striving to improve, this episode will provide valuable insights to help you stand out as a great loan officer who consistently delivers exceptional results.

If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away.

Get Loan Team Training for YOUR Team: loanteamtraining.com

Show Highlights:

00:00 - What TRULY Sets Us Apart

00:40 - Same Way Every Time

01:23 - The Power of Checklists

02:10 - Follow Up

02:55 - Use the Phone

03:55 - Learning to Listen

07:35 - The Words We Use Matter

09:10 - The Value of Handwritten Notes

10:25 - Say Thank You to Your Clients & Partners

In this special "Masterclass Compilation" episode of Loan Officer Team Training, I’ve gathered some powerful and insightful moments from my conversations with four exceptional performers in their fields: RJ Baxter, Hamilton Lao, Chelsea Gardner & Kevin Brierton. I am thankful to call each one of these guests a friend and have had the good fortune to coach and or work with them over the years. Their experience and advice is applicable across industries, but for Loan Officers & their teams working in a difficult market they are invaluable. Whether you're new to the series or looking to revisit key lessons, this episode offers a concentrated dose of wisdom that can elevate your career and personal growth. Tune in to learn from the best and take your skills to the next level!

If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away.

Get Loan Team Training for YOUR Team: loanteamtraining.com

Episode Highlights:

From “Discovering You ARE Good Enough with RJ Baxter” episode 20

00:00 - RJ’s experience as a Freedom Club “Beta Test” member

02:15 - “I remember seeing a significant increase in business in just the first 90 days”

04:15 - What were RJ’s early goals when he started coaching

06:05 - RJ’s Podcast - Real Estate Agent Superstars

06:50 - RJ’s Team

08:30 - Defining the ROLE

12:10 - The impact of WOW Team Training for RJ’s Loan partner

From “Turning Rejection into Relationships with Hamilton Lao” episode 35

13:30 - Putting people in a place where they can help people

17:30 - An Agent Calling Machine

18:10 - The No-Laptop vacation

20:30 - Getting the RIGHT Help

From “Motivation For Marketing with Chelsea Gardner” episode 47

23:20 - How Loan Officers Get Serious About Social

25:40 - How to Use AI in Your Voice

27:15 - The AI Prompt Handbook

27:40 - Time Blocking

From “No Excuses with Kevin Brierton” episode 54

29:30 - Mindset Starts in the Morning Routine

33:25 - Morning Media

36:30 - Self Talk is for More than Just Yourself