Episodes

  • Revolutionizing Patient Care: The Digital Frontier in Pulmonary Medicine

    Revolutionizing Patient Care: The Digital Frontier in Pulmonary Medicine
    Jan 9 2024
    In this episode of "Happy Patients, Happy Hours," we embark on a journey into the digital realm of pulmonary medicine alongside our esteemed guest, Dr. Suman Sinha. As the Chief of Pulmonary Medicine at CHRISTUS Trinity Clinic, Dr. Sinha enlightens us on the remarkable influence technology has had on patient care. From the revolutionary advancements in lung cancer screenings to the utilization of two-way text messaging for patient engagement, he sheds light on the transformative potential of healthcare technology. Join us as we delve into the pioneering efforts in early cancer detection and the profound human impact of improving patient outcomes in the digital age.

    Takeaways
    • Impact of Technology in Healthcare Advancements
    • Importance of Lung Cancer Screening Programs
    • Patient Success Story and Impact of Text Message Outreach
    • Addressing Barriers to Screening
    • Connection between Smoking and Major Causes of Morbidity and Mortality
    • Importance of Healthcare Technology
    Quotes

    "The inclusion of new cancer therapeutics has significantly improved patient survival, with some individuals now living for years even with advanced stage disease."- Dr. Suman Sinha

    "To effectively tackle future challenges, it is essential to integrate multiple screening modalities and establish a strong symbiosis between healthcare and technology."- Dr. Suman Sinha

    Featured in this Episode
    FT. Dr. Suman Sinha

    Chapters
    00:00 - Introduction
    00:13 - Pioneering Pulmonary Medicine Specialist
    05:28 - Exciting Advancements in Biologics for Asthma Treatment
    06:43 - Cancer Care Advancements Lead to Extended Lives
    11:54 - Low Dose CAT Scan Revolutionizes Lung Screening
    14:38 - Text Reminders Improve Appointment Attendance for Patients
    18:15 - Anticipated Patient Questions, Shared Decision Making Process
    22:57 - Text Emphasizes Deep Empathy in Patient-Doctor Interactions
    27:29 - Disparity in Cancer Screening, Barriers Need Addressing
    31:42 - Machine Learning to Identify Patients for Screening
    32:32 - Study Analyzes Lung Cancer Screening and Broadband Access
    38:55 - Targeting Patients Effectively, Especially in Difficult Times
    41:09 - Patients Improved through Text-Based Treatment Approach
    42:56 - Successful Treatment and Screening Impact
    44:37 - Outro

    Produced by Heart Cast Media
    http://www.heartcastmedia.com
    Show More Show Less
    44 mins
  • Innovating for Impact: A Deep Dive in Healthcare Transformation

    Innovating for Impact: A Deep Dive in Healthcare Transformation
    Dec 11 2023
    In this episode of “Happy Hour, Happy Patients!,” Join host Lisa Blue as she engages in an enlightening conversation with the dynamic Rick Bennett, an expert in hospitality and healthcare who leads population health solutions at Castel, dives deep into the transformative impact of value-based care and the importance of technology in enhancing patient communication and care coordination. Gain insights into Rick's journey, his passion for utilizing CRM and AI in healthcare and the profound influence of individual stories on shaping the patient experience. Explore the exciting intersection of hospitality and healthcare, and discover how technology plays a pivotal role in creating a more patient-centric approach to care.

    Takeaways
    • Strategies for Driving Change in Healthcare
    • The Role of Technology in Improving Patient Communication and Care Coordination
    • The Importance of Resources and Tools in Value-Based Care
    • A Focus on Human Element in Healthcare
    • The Patient-Centric Approach in Healthcare
    Quotes

    "You still want to give the providers all the tools that they need in order to accomplish their goals, but on top of that, another focus is to give them the resources." -Rick Bennett

    "Customer service is key in healthcare. Timely communication and setting expectations for patients are crucial for positive clinical outcomes." -Rick Bennett

    Featured in this Episode

    FT. Rick Bennett
    Guest LinkedIn: https://www.linkedin.com/in/rickmbennett/
    Guest Website: Home - Castell

    Chapters

    00:00 - Introduction0
    0:15 - Rick Bennett Bridges Innovation and Patient Well-being
    03:16 - Importance of Lifelong Learning in Healthcare and Technology
    07:33 - Incentives, Achievable Targets, Tools, Resources for Providers
    12:11 - Limited EMR Data May Miss Crucial Patient Care
    14:53 - Supportive Care Through Personalized Outreach and Guidance
    18:53 - Congratulations on Remarkable Improvements in Patient Care
    23:15 - Castel's Strategic Partners, Shifting Toward Modern Technologies
    26:59 - Nuance Uses AI to Listen and Understand
    30:59 - Switched to Healthcare Tech to Impact Lives
    33:17 - Real Impactful Stories of Improved Patient Health
    35:54 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
    Show More Show Less
    36 mins
  • Mastering Healthcare Leadership: A Conversation with CEO Monique Delgado

    Mastering Healthcare Leadership: A Conversation with CEO Monique Delgado
    Dec 4 2023
    In this engaging episode of "Happy Patients, Happy Hours," host Lisa Blue engages in a captivating conversation with Monique Delgado, the esteemed CEO of Integrated Medical Services (IMS). Together, they explore the ever-changing landscape of the healthcare industry and share profound insights on various aspects. From the significance of patient engagement and the complexities of change management to effective strategies for enhancing clinical outcomes and the overall patient experience, Lisa and Monique delve deep into the intricacies of navigating this dynamic field. Drawing from her extensive expertise, Monique brings forth valuable perspectives on leadership, innovation, and the pursuit of operational excellence.

    Takeaways
    • Importance of Patient Engagement and Managing Change in Healthcare
    • Trends, Planning, and Adaptability in Healthcare
    • Positioning for Success in Providing Great Patient Experience
    • Creating a Model Allowing Autonomy and Encouraging Innovation
    • Strategies to Improve Patient Engagement and Experience
    • Challenges of Managing Different Payer Contracts in Healthcare
    Quotes

    "Taking a best practice and sharing it creates a level of competition, inspiring others to achieve higher. It also fosters a sense of pride, as everyone wants to be a contributor." - Monique Delgado

    "Understanding people, assessing their roles, and supporting their journey ensures having the right players in place." - Monique Delgado

    Featured in this Episode

    FT. Monique Delgado
    Guest LinkedIn: https://www.linkedin.com/in/monique-delgado-b0b03437/
    Guest Website: Arizona Independent Medical Practice: Primary & Specialty Care | IMS

    Chapters

    00:00 - Introduction
    05:04 - From the Lowest Level to Partnership: A Unique Journey
    07:28 - Harnessing Individual Talent for Empowered Success
    11:23 - Putting Innovation and Patient Engagement at the Heart of Healthcare
    15:31 - Celebrating Remarkable Progress and Consistent Excellence
    20:28 - Supporting Healthcare Professionals with Strategic Workflow Development
    23:17 - Enabling Others and Leading towards Success
    25:47 - From Reluctance to Champion: Embracing the Opportunity of EDK
    29:26 - Anticipating Market Trends, Wages, and Technology in Healthcare
    32:34 - Uniting Specialties for Enhanced Collaboration in Care
    37:40 - Empowering Women in Leadership: Valuable Advice
    39:17 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
    Show More Show Less
    39 mins
  • Disruption by Design: Innovation Expertise Unleashed

    Disruption by Design: Innovation Expertise Unleashed
    Oct 30 2023
    Welcome to another Episode of Happy Hour, Happy Patients! Today we have a special guest joining us, Dr. Chet Robson. We'll dive into the exciting world of healthcare technology and how it's revolutionizing patient care. We'll discuss the importance of combining expertise with digital solutions to improve products, the shift towards care being provided at home, and the need for better integration and coordination among care providers. Plus, we'll explore the role of AI and other advanced technologies in addressing specific healthcare challenges, as well as the significance of trusted sources of information when navigating the complex healthcare landscape

    Takeaways
    • Integration of Expertise and Technology in Digital Health Companies
    • Creating a Searchable Database for Apps and Technologies
    • Importance of Timely Information in Healthcare
    • Emerging Technologies and Their Impact on Healthcare
    • Patient Engagement and the Role of Technology
    • Artificial Intelligence (AI) in Healthcare
    • Care at Home and Continuity of Care

    Quotes

    "Technology seamlessly integrates health data, providing all care providers with a comprehensive patient view."- Dr. Chet Robson

    "You have to be very focused to make sure that you're solving a real problem and finding real solutions for that."- Dr. Chet Robson

    Featured in this Episode

    FT. Dr. Chet Robson
    Guest LinkedIn: https://www.linkedin.com/in/chet-robson/
    Guest Instagram: Instagram (@md_isrupt)
    Guest Website: On-demand clinical, commercial, and regulatory experts | MDisrupt

    Chapters

    00:00 - Introduction
    00:06 - Exploring Healthcare Innovation and Patient Satisfaction
    04:41 - The Process of Validation and Inclusion in a Trusted Database
    07:35 - Strategically Combining Technology and Innovation in Healthcare
    10:23 - Addressing Healthcare Challenges: Assessing Severity and Decision-Making
    13:44 - Technology's Role in Enhancing Patient Engagement and Experience
    17:29 - Leveraging Technology to Solve Healthcare Challenges
    21:17 - Meeting Timely Healthcare Needs and Addressing Weekend Concerns
    24:18 - The Healthcare Revolution: Digital Solutions and Artificial Intelligence
    28:02 - Enhancing Healthcare Through Improved Communication, Visibility, and AI
    31:55 - Identifying and Iterating Solutions for Transportation Challenges
    33:51 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
    Show More Show Less
    35 mins
  • Unlocking Nursing Potential: Residency and Innovation

    Unlocking Nursing Potential: Residency and Innovation
    Oct 23 2023
    Welcome to another "Happy Hour, Happy Patients!" podcast episode, where we focus on healthcare innovation. Our guest today is Dr. Dawna L. Cato, a healthcare industry innovator with over 20 years of nursing experience. She's the director of the nurse residency program at Dignity Health Global Education, and her passion lies in supporting nurses to provide top-quality care. In this episode, we'll discuss how empowering nurses can drive meaningful changes in healthcare. Join us as we explore Dr. Cato's journey, her work in nursing education, and her efforts to enhance patient outcomes. Let's discover how to create better patient interactions.

    Takeaways
    • The Importance of Nurses and Patient Care
    • Dr. Cato's Background and Passion for Empowering Nurses
    • The Biggest Opportunity in Healthcare Today
    Quotes

    "I'm passionate about empowering nurses to provide personalized patient care." -Dr. Dawna L. Cato

    "Nurses have a great chance to advance professionally, continue their education, engage in lifelong learning, and make a real impact on patient care." -Dr. Dawna L. Cato


    Featured in this Episode

    Dr. Dawna L. Cato
    LinkedIn: https://www.linkedin.com/in/dawnacatophdrn92488911/
    Website: Dignity Health Global Education

    Chapters

    00:00 - Introduction
    00:09 - Inspiring Ideas in Healthcare
    05:58 - Empowering Nurses for Change
    09:12 - Prioritizing Patient Safety and Nurse Care
    11:53 - From Observing to Leading: Transforming Nursing in Rural China
    13:11 - From a Two-Week Plan to a Three-Year Journey
    14:50 - Lessons from Exceptional Patient Care
    15:17 - Finding Meaning Beyond the Healthcare Setting
    19:42 - A Structured Program for Nursing Transition
    22:45 - Emerging Trends: The Future of Healthcare and AI
    24:05 - Thrilling Clinical Experiences: Validating Competencies
    27:53 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
    Show More Show Less
    28 mins
  • Transforming Traditional Healthcare: The Catalyst Behind Catalytic Health Partners

    Transforming Traditional Healthcare: The Catalyst Behind Catalytic Health Partners
    Oct 16 2023
    Welcome back to another episode of Happy Hour, Happy Patients! Today we have a very special guest joining us, Susan Cordts, The leader of Catalytic Health Partners. In this episode, we dive deep into the importance of bringing the focus back to patient care and reshaping healthcare for underserved individuals. We'll hear about Susan's journey in starting Catalytic Health Partners and her success in creating innovative solutions through predictive analytics and proprietary technologies. We'll also explore the potential of artificial intelligence in healthcare and the challenges and risks that come with it.

    Prepare to be inspired and invigorated as we delve into actionable insights for enhancing workdays and patient interactions.

    Takeaways:

    -Susan Cordts' Journey and Catalytic Health Partners
    -Artificial Intelligence in Healthcare
    -Leveraging Simple Technologies
    -Purpose of the Happy Hour, Happy Patients Podcast
    -Addressing Social Determinants of Health
    -Shift from Serving People to Profit Orientation
    -Prioritizing Needs in Patient Interactions

    Quotes

    "We can broaden our horizons and adapt our approaches to better suit the preferences of our audience. Embracing a multi-channel strategy is efficient and affordable with modern technology." -Susan Cordts

    "We are dedicated to creating a real difference in people's lives and focusing on their overall well-being." -Susan Cordts

    Featured in this Episode

    Susan Cordts
    LinkedIn: https://www.linkedin.com/in/susancordts/
    Website: Catalytic Health Partners | Population Health Management | 3050 West Agua Fria Fwy Ste 150, Phoenix, AZ 85027, USA

    Chapters

    00:00 - Introduction
    00:49 - In-Depth Conversations with Healthcare Innovators
    05:02 - Exploring a Holistic Approach to Healthcare
    08:00 - Prioritizing Social Determinants of Health in Integrated Care
    12:32 - The Power of Vulnerability in Achieving Success
    14:52 - Unlocking Career Insights and Personal Growth
    17:24 - Dedication to Serving High-Risk Individuals and Vulnerable Populations
    21:38 - Collaborative Efforts and Successes with Health Plans
    25:57 - AI's Promising Role in Healthcare Opportunities
    29:33 - Balancing Technology and Human Interaction
    32:17 - Arizona's Dedication to Unlocking Human Potential
    34:56 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
    Show More Show Less
    36 mins
  • Innovating Healthcare: The Providertech Journey

    Innovating Healthcare: The Providertech Journey
    Oct 9 2023
    Welcome to another episode of Happy Hour, Happy Patients! In today's episode, We sit down with Ryan Louis, a guest who shares their journey in the healthcare industry. From their days in IT consulting to their current role at ProviderTech, our guest opens up about their experiences and insights. Together, they dive into the importance of people, process, and technology in solving healthcare challenges, highlighting the significance of population health management. Join us as we explore the power of technology, the impact of human intervention, and how a text message may have played a vital role in saving someone's life. Get ready to uncover stories and gain perspectives.

    Key Takeaways:
    • Provider Tech's Early Beginnings
    • The Triad of People, Process, and Technology
    • Tech and Its Role in Population Health
    • Leadership and Feedback Dynamics
    • Exploring Generative AI in Healthcare
    • Notable Projects and Impactful Stories
    • Shifting Toward Entrepreneurship
    Quotes

    "Our approach goes beyond technology. We first understand our clients' processes, improve them, and then apply technology for project success." - Ryan Louis

    "Human intervention will forever remain essential in assisting patients throughout the entire process." - Ryan Louis

    Featured in the Episode
    Ryan Louis
    Founder, Health Executive - Providertech
    Linkedin: https://www.linkedin.com/in/ryan-m-louis/

    Lisa Blue
    Nurse Executive - Providertech
    Linkedin: https://www.linkedin.com/in/lisa-z-blue/
    Show More Show Less
    34 mins
  • Pilot Episode

    Pilot Episode
    Sep 11 2023
    2 mins