Happy Hour, Happy Patients

By: Providertech
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  • Summary

  • “Happy Hour, Happy Patients” is a healthcare innovation podcast that highlights ideas, trends, and innovations happening all around us in the healthcare system. The podcast is hosted by Lisa Blue of Providertech, an RN that has worked in a variety of different healthcare settings over the last 25 years. The name of our podcast references the concept that focusing on our own health and happiness has a direct positive impact on the patients we serve. We created this space to talk with our extraordinary guests in this upcoming series and these conversations are intended to inspire and re-energize you while sharing the exciting how-to’s that you can take with you to make your next workday and patient interaction a little bit better. We all know that change happens incrementally so sharing these ideas can move us all towards improvements, together.
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Episodes
  • Revolutionizing Patient Care: The Digital Frontier in Pulmonary Medicine

    Revolutionizing Patient Care: The Digital Frontier in Pulmonary Medicine
    Jan 9 2024
    In this episode of "Happy Patients, Happy Hours," we embark on a journey into the digital realm of pulmonary medicine alongside our esteemed guest, Dr. Suman Sinha. As the Chief of Pulmonary Medicine at CHRISTUS Trinity Clinic, Dr. Sinha enlightens us on the remarkable influence technology has had on patient care. From the revolutionary advancements in lung cancer screenings to the utilization of two-way text messaging for patient engagement, he sheds light on the transformative potential of healthcare technology. Join us as we delve into the pioneering efforts in early cancer detection and the profound human impact of improving patient outcomes in the digital age.

    Takeaways
    • Impact of Technology in Healthcare Advancements
    • Importance of Lung Cancer Screening Programs
    • Patient Success Story and Impact of Text Message Outreach
    • Addressing Barriers to Screening
    • Connection between Smoking and Major Causes of Morbidity and Mortality
    • Importance of Healthcare Technology
    Quotes

    "The inclusion of new cancer therapeutics has significantly improved patient survival, with some individuals now living for years even with advanced stage disease."- Dr. Suman Sinha

    "To effectively tackle future challenges, it is essential to integrate multiple screening modalities and establish a strong symbiosis between healthcare and technology."- Dr. Suman Sinha

    Featured in this Episode
    FT. Dr. Suman Sinha

    Chapters
    00:00 - Introduction
    00:13 - Pioneering Pulmonary Medicine Specialist
    05:28 - Exciting Advancements in Biologics for Asthma Treatment
    06:43 - Cancer Care Advancements Lead to Extended Lives
    11:54 - Low Dose CAT Scan Revolutionizes Lung Screening
    14:38 - Text Reminders Improve Appointment Attendance for Patients
    18:15 - Anticipated Patient Questions, Shared Decision Making Process
    22:57 - Text Emphasizes Deep Empathy in Patient-Doctor Interactions
    27:29 - Disparity in Cancer Screening, Barriers Need Addressing
    31:42 - Machine Learning to Identify Patients for Screening
    32:32 - Study Analyzes Lung Cancer Screening and Broadband Access
    38:55 - Targeting Patients Effectively, Especially in Difficult Times
    41:09 - Patients Improved through Text-Based Treatment Approach
    42:56 - Successful Treatment and Screening Impact
    44:37 - Outro

    Produced by Heart Cast Media
    http://www.heartcastmedia.com
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    44 mins
  • Innovating for Impact: A Deep Dive in Healthcare Transformation

    Innovating for Impact: A Deep Dive in Healthcare Transformation
    Dec 11 2023
    In this episode of “Happy Hour, Happy Patients!,” Join host Lisa Blue as she engages in an enlightening conversation with the dynamic Rick Bennett, an expert in hospitality and healthcare who leads population health solutions at Castel, dives deep into the transformative impact of value-based care and the importance of technology in enhancing patient communication and care coordination. Gain insights into Rick's journey, his passion for utilizing CRM and AI in healthcare and the profound influence of individual stories on shaping the patient experience. Explore the exciting intersection of hospitality and healthcare, and discover how technology plays a pivotal role in creating a more patient-centric approach to care.

    Takeaways
    • Strategies for Driving Change in Healthcare
    • The Role of Technology in Improving Patient Communication and Care Coordination
    • The Importance of Resources and Tools in Value-Based Care
    • A Focus on Human Element in Healthcare
    • The Patient-Centric Approach in Healthcare
    Quotes

    "You still want to give the providers all the tools that they need in order to accomplish their goals, but on top of that, another focus is to give them the resources." -Rick Bennett

    "Customer service is key in healthcare. Timely communication and setting expectations for patients are crucial for positive clinical outcomes." -Rick Bennett

    Featured in this Episode

    FT. Rick Bennett
    Guest LinkedIn: https://www.linkedin.com/in/rickmbennett/
    Guest Website: Home - Castell

    Chapters

    00:00 - Introduction0
    0:15 - Rick Bennett Bridges Innovation and Patient Well-being
    03:16 - Importance of Lifelong Learning in Healthcare and Technology
    07:33 - Incentives, Achievable Targets, Tools, Resources for Providers
    12:11 - Limited EMR Data May Miss Crucial Patient Care
    14:53 - Supportive Care Through Personalized Outreach and Guidance
    18:53 - Congratulations on Remarkable Improvements in Patient Care
    23:15 - Castel's Strategic Partners, Shifting Toward Modern Technologies
    26:59 - Nuance Uses AI to Listen and Understand
    30:59 - Switched to Healthcare Tech to Impact Lives
    33:17 - Real Impactful Stories of Improved Patient Health
    35:54 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
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    36 mins
  • Mastering Healthcare Leadership: A Conversation with CEO Monique Delgado

    Mastering Healthcare Leadership: A Conversation with CEO Monique Delgado
    Dec 4 2023
    In this engaging episode of "Happy Patients, Happy Hours," host Lisa Blue engages in a captivating conversation with Monique Delgado, the esteemed CEO of Integrated Medical Services (IMS). Together, they explore the ever-changing landscape of the healthcare industry and share profound insights on various aspects. From the significance of patient engagement and the complexities of change management to effective strategies for enhancing clinical outcomes and the overall patient experience, Lisa and Monique delve deep into the intricacies of navigating this dynamic field. Drawing from her extensive expertise, Monique brings forth valuable perspectives on leadership, innovation, and the pursuit of operational excellence.

    Takeaways
    • Importance of Patient Engagement and Managing Change in Healthcare
    • Trends, Planning, and Adaptability in Healthcare
    • Positioning for Success in Providing Great Patient Experience
    • Creating a Model Allowing Autonomy and Encouraging Innovation
    • Strategies to Improve Patient Engagement and Experience
    • Challenges of Managing Different Payer Contracts in Healthcare
    Quotes

    "Taking a best practice and sharing it creates a level of competition, inspiring others to achieve higher. It also fosters a sense of pride, as everyone wants to be a contributor." - Monique Delgado

    "Understanding people, assessing their roles, and supporting their journey ensures having the right players in place." - Monique Delgado

    Featured in this Episode

    FT. Monique Delgado
    Guest LinkedIn: https://www.linkedin.com/in/monique-delgado-b0b03437/
    Guest Website: Arizona Independent Medical Practice: Primary & Specialty Care | IMS

    Chapters

    00:00 - Introduction
    05:04 - From the Lowest Level to Partnership: A Unique Journey
    07:28 - Harnessing Individual Talent for Empowered Success
    11:23 - Putting Innovation and Patient Engagement at the Heart of Healthcare
    15:31 - Celebrating Remarkable Progress and Consistent Excellence
    20:28 - Supporting Healthcare Professionals with Strategic Workflow Development
    23:17 - Enabling Others and Leading towards Success
    25:47 - From Reluctance to Champion: Embracing the Opportunity of EDK
    29:26 - Anticipating Market Trends, Wages, and Technology in Healthcare
    32:34 - Uniting Specialties for Enhanced Collaboration in Care
    37:40 - Empowering Women in Leadership: Valuable Advice
    39:17 - Outro

    Produced by Heartcast Media
    http://www.heartcastmedia.com
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    39 mins

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