Showing titles in Customer Service
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- By: Kevin Lund
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Unabridged
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Conversation Marketing will help you connect your brands, not just to the minds of your consumers, but to their hearts. Slick slogans and catchy ads may still work in some instances, but today's discerning consumers demand more. They want information and a reason to connect with a brand before they act. They want a conversation.
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Release date: 09-10-18
- Language: English
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Outstanding!
- 47 Ways to Make Your Organization Exceptional
- By: John G. Miller
- Narrated by: John G. Miller
- Length: 3 hrs and 15 mins
- Unabridged
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Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible audiobook John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides listeners with ways to integrate them into their own work.
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Outstanding!
- 47 Ways to Make Your Organization Exceptional
- Narrated by: John G. Miller
- Length: 3 hrs and 15 mins
- Release date: 05-01-10
- Language: English
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Super Fans
- How to Create Unwavering Customer Loyalty
- By: EMBA, Purdeep Sangha
- Narrated by: Chris Abernathy
- Length: 3 hrs and 34 mins
- Unabridged
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You don't have to be an amazing marketing or sales person to grow your business. What if you could launch your business to a level beyond your dreams and never have to worry about losing customers again? Imagine having your existing customers transform into loyal Super Fans, who rave about you and your business. You will discover the secrets of creating Super Fans, which is a strategy that is taking average business owners to the top as leaders in their market.
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Super Fans
- How to Create Unwavering Customer Loyalty
- Narrated by: Chris Abernathy
- Length: 3 hrs and 34 mins
- Release date: 21-08-17
- Language: English
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The Smile Prescription
- By: Rich Castellano MD
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Unabridged
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The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.
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The Smile Prescription
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Release date: 16-12-15
- Language: English
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Nonstop Sales Boom
- Powerful Strategies to Drive Consistent Growth Year after Year
- By: Colleen Francis
- Narrated by: Colleen Francis, Karen Saltus
- Length: 8 hrs and 35 mins
- Unabridged
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Feast or famine, boom or bust - it's a pattern that too many sales organizations regard as a necessary evil. And that's plain wrong. If you want a long-term career, you need to get off the roller-coaster of inconsistent results. Instead of frantic scrambles to meet quotas, you can create a strong year-round record of closed sales, repeat customers, and increasing referrals, all while you build a growing prospect list.
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Nonstop Sales Boom
- Powerful Strategies to Drive Consistent Growth Year after Year
- Narrated by: Colleen Francis, Karen Saltus
- Length: 8 hrs and 35 mins
- Release date: 04-08-14
- Language: English
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- By: Edgar Papke
- Narrated by: Don Hagen
- Length: 8 hrs and 16 mins
- Unabridged
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Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization.
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Narrated by: Don Hagen
- Length: 8 hrs and 16 mins
- Release date: 25-07-14
- Language: English
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Regular price: £15.99 or 1 Credit
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Rethinking Reputation
- How PR Trumps Marketing and Advertising in the New Media World
- By: Fraser P. Seitel, John Doorley
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Unabridged
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Good public relations is no longer just icing - it's a strategic imperative more important to your competitive success than even advertising or marketing. This is true whether you're a century-old multibillion-dollar corporation or a penniless startup. In Rethinking Reputation, public relations guru Fraser Seitel and John Doorley, founder of the Academy for Communication Excellence and Leadership at Johnson & Johnson, examine a fascinating new set of case studies.
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Amazingly Disappointing read,
- By Gadget-guy on 03-02-16
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Rethinking Reputation
- How PR Trumps Marketing and Advertising in the New Media World
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Release date: 04-12-12
- Language: English
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Exceeding Customer Expectations
- What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
- By: Kirk Kazanjian
- Narrated by: Alan Sklar
- Length: 6 hrs and 25 mins
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What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? Drawing upon time-tested strategies that have propelled Enterprise, the nation's number-one car-rental company, from a single location in St. Louis to a $9-billion global powerhouse, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition.
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Exceeding Customer Expectations
- What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
- Narrated by: Alan Sklar
- Length: 6 hrs and 25 mins
- Release date: 11-12-06
- Language: English
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The A-Z of Service Excellence
- The Essential Guide to Becoming a Customer Service Professional
- By: Cate Schreck
- Narrated by: Cate Schreck, Dave Stokes
- Length: 5 hrs and 31 mins
- Unabridged
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Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.
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The A-Z of Service Excellence
- The Essential Guide to Becoming a Customer Service Professional
- Narrated by: Cate Schreck, Dave Stokes
- Length: 5 hrs and 31 mins
- Release date: 19-02-20
- Language: English
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Marketing Management for Beginners
- How to Create and Establish Your Brand With the Right Marketing Management, Build Sustainable Customer Relationships and Increase Sales Despite a Buyer’s Market
- By: Sebastian Wahlig
- Narrated by: Casey Wayman
- Length: 1 hr and 24 mins
- Unabridged
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Intelligent marketing management is an important tool for brand building and sustainable customer loyalty. Here you will get an introduction to marketing management and its most important basics: What does the term actually mean these days and what goals does it pursue? Surely you have heard of the well-known marketing mix, but what exactly is behind it? You will find easy-to-understand answers to all these questions in this book, which will help you to get a general overview of the basics. In addition, you will receive important practical tips as well as a 10-step action plan.
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Marketing Management for Beginners
- How to Create and Establish Your Brand With the Right Marketing Management, Build Sustainable Customer Relationships and Increase Sales Despite a Buyer’s Market
- Narrated by: Casey Wayman
- Length: 1 hr and 24 mins
- Release date: 05-01-24
- Language: English
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...And the Clients Went Wild
- How Savvy Professionals Win All the Business They Want
- By: Maribeth Kuzmeski
- Narrated by: Walter Dixon
- Length: 8 hrs and 6 mins
- Unabridged
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When you think of a great business, you often think of its clients. They’re not just happy customers; they’re raving fans who’ll take time out of their day to tell you or anyone within range just how much they love that business. They’ll line up before dawn for its latest product offering, create buzz, and treat the brand as a personal status symbol. Does your business have super-fans like this? Do you want them? If so, ...And the Clients Went Wild! is your essential marketing toolbox.
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Marketing Book with Actionable Content
- By Norbert on 31-03-11
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...And the Clients Went Wild
- How Savvy Professionals Win All the Business They Want
- Narrated by: Walter Dixon
- Length: 8 hrs and 6 mins
- Release date: 12-01-11
- Language: English
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The One-Year Business Turnaround
- Revolutionize Your Business From the Inside-Out
- By: Mike Dandridge
- Narrated by: Mike Dandridge
- Length: 3 hrs and 21 mins
- Unabridged
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Today's customer has discovered that they can often find the best price, service, and quality without ever leaving the comfort of their pajamas. What can you offer that your customer can't get online? And if competing with the Internet isn't enough, you also have to battle national retailers, deep-discount megastores, and big-box merchants. Convincing the customer to choose you over all other options has become more challenging - and more important - than ever.
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The One-Year Business Turnaround
- Revolutionize Your Business From the Inside-Out
- Narrated by: Mike Dandridge
- Length: 3 hrs and 21 mins
- Release date: 09-09-10
- Language: English
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- By: Gabe Zichermann, Joselin Linder
- Narrated by: Tom Dheere
- Length: 5 hrs and 21 mins
- Unabridged
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Harness the power of games to create extraordinary customer engagement with Game-Based Marketing. Gamification is revolutionizing the web and mobile apps. Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics.
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- Narrated by: Tom Dheere
- Length: 5 hrs and 21 mins
- Release date: 09-11-11
- Language: English
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- By: David Freemantle
- Narrated by: Bookbytes
- Length: 10 mins
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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The Unstoppable Sales Machine
- How to Connect, Convert, and Close New Customers
- By: Shawn Casemore
- Narrated by: Lyle Blaker
- Length: 5 hrs and 54 mins
- Unabridged
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Selling in today's economy has changed. So it's time to rethink how we generate sales to create a sustainable model that produces consistent results. This book addresses the shifts sales professionals and their organizations need to make in introducing modern sales strategies. It provides insights and proven strategies for business owners, sales executives, leaders, and professionals.
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The Unstoppable Sales Machine
- How to Connect, Convert, and Close New Customers
- Narrated by: Lyle Blaker
- Length: 5 hrs and 54 mins
- Release date: 27-08-24
- Language: English
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Think Like a Brand, Not a Bank
- By: Allison Netzer, Liz High
- Narrated by: Holly Adams
- Length: 3 hrs and 31 mins
- Unabridged
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Harnessing brand power within financial services demands a new way of thinking. It’s not quick. It’s not easy. But it’s a shift that any financial institution can adopt and it’s worth the investment because great brands all speak the same language: returns. Great brands get great returns every time. Cutting expenses and hoping for the best feel like safe solutions when business is unstable. But to be relevant today and ensure growth tomorrow, financial institutions should take a cue from consumer brands. It’s time to connect with customers and create meaningful experiences.
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Think Like a Brand, Not a Bank
- Narrated by: Holly Adams
- Length: 3 hrs and 31 mins
- Release date: 24-09-22
- Language: English
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The Service Culture Playbook
- Winning Business Strategies for Creating High-Performance Teams and Lifetime Customers
- By: Giji Dennard
- Narrated by: Cheridah Best
- Length: 3 hrs and 54 mins
- Unabridged
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Organizational cultures are as broad and diverse as the people who build them. However, certain aspects of corporate culture are essential for any business offering a product or service for sale. A service culture is one of them. The Service Culture Playbook challenges all owners and managers within any service industry and all instructors within schools of hospitality management to take a cold-blooded, honest look at your service standards and practices and make course corrections as needed so you can play to win!
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The Service Culture Playbook
- Winning Business Strategies for Creating High-Performance Teams and Lifetime Customers
- Narrated by: Cheridah Best
- Length: 3 hrs and 54 mins
- Release date: 25-08-22
- Language: English
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Mandarin for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- By: Wei Zhang
- Narrated by: Wei Zhang
- Length: 17 hrs and 29 mins
- Original Recording
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A language guide for English speakers who work with Mandarin Chinese-speaking clients in customer service roles such as in the financial, retail, and hospitality industries. The course teaches a number of useful phrases to help communicate with Mandarin Chinese-speaking clients. Content is organized over 14 daily sessions, including reviewing core Mandarin vocabulary and spaced repetition of content to aid learning and retention.
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Mandarin for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- Narrated by: Wei Zhang
- Length: 17 hrs and 29 mins
- Release date: 11-08-22
- Language: English
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- By: Tyson Brandt
- Narrated by: Aadam Smyth
- Length: 20 mins
- Unabridged
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrated by: Aadam Smyth
- Length: 20 mins
- Release date: 17-01-23
- Language: English
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The Connectors
- How Successful Businesspeople Build Relationships and Win Clients for Life
- By: Maribeth Kuzmeski
- Narrated by: Scott Peterson
- Length: 6 hrs and 56 mins
- Unabridged
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What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.
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The Connectors
- How Successful Businesspeople Build Relationships and Win Clients for Life
- Narrated by: Scott Peterson
- Length: 6 hrs and 56 mins
- Release date: 12-11-09
- Language: English
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