Showing titles in Business Communication

In Am I Making Myself Clear?, business leader and author Terry Felber shares the secrets of the world's greatest communicators, equipping listeners to do everything from participating in a meaningful conversation to successfully consummating a business discussion. Through ten essential skills, including such concepts as the Art of Unspoken Language, the Art of Encouragement, and the Art of Problem Solving, he shows listeners how to achieve real communication.

Difficult questions can be thrown at you from your first job interview through to challenges you get when you've made it to the top. If you find yourself on the firing line on a regular or occasional basis, this is the perfect go-to guide to help you turn tough questions into positive opportunities. Great Answers to Tough Questions at Work promotes a confident "win-win-win" mind-set for questioner, answerer, and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers.

"We're sorry but your recommendation wasn't approved." We've all heard those words; it's a sentence that swallows your hopes and crushes your confidence. Getting ideas or projects approved and securing the resources needed to implement them is one of the greatest challenges business leaders face. With multiple stakeholders, constrained budgets, and competing agendas, it's difficult to cut through the clutter and garner the required support.

In a world of hustle culture and burnout, women don’t want to lean in, they want to lie down. Now more than ever, women are looking to leave the corporate grind to break out into their own entrepreneurial ventures in a way that feeds their life rather than consumes it. But they don’t know exactly where to start. Kathleen Griffith has been in these exact shoes. When she set out to launch her own business she found that the women’s business space was big on “go, girl” messages, but short on the gritty details of actually building a business.

Writing Without Bullshit is the first comprehensive guide to writing for today's world: a noisy environment where everyone reads what you write on screens. The average news story now gets only 36 seconds of attention. Unless you change how you write, your emails, reports, and Web copy don't stand a chance.

Circle of the 9 Muses captures the best practices of the world's most influential story consultants and knowledge workers to help you find, tell, and draw value from your organizational stories as impetus for action. This rich toolbox is loaded with fun, graphical instructions and dozens of unique, replicable, and facilitated processes that require no special training or expertise. You'll discover your organization's hidden narrative assets, use different templates and frameworks to tell the stories of your past, present, and future, and more.

Over the past five years, organizations adopted Slack, Zoom, and Microsoft Teams in droves. Think of COVID-19 as pouring gasoline on the fire. The pandemic didn't start a trend, as much as it accelerated an existing one. Unfortunately, far too many of us mistakenly view these applications as Email 2.0. As a result, we are missing out on extraordinary opportunities to create more collaborative work environments, increase organizational transparency, reduce manual work, make our work lives less stressful, simplify core business processes, and much more.

Not getting what you want or living with what someone decides you deserve is exhausting and dispiriting. Linda Swindling provides principles, tactics, and strategies to help you show up powerfully to negotiate for the best deals at work and in life with confidence and integrity.

Imagine walking up to a stranger on the subway and asking them for their seat. What about asking a random person on the street if you could borrow their phone? If the idea makes you squeamish, you're not alone - social psychologists have found that doing these very things makes most of us almost unbearably uncomfortable. But here's the funny thing: even though we hate to ask for help, most people are wired to be helpful. And that's a good thing, because every day in the modern, uber-collaborative workplace, we all need to know when and how to call in the cavalry.

Business Bullshit considers why empty talk is so popular, and outlines the impact it has on organizations and the people who work there. The author makes a case for why organizations need to avoid empty talk and reconnect with core activities.

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose.

In It’s Not Just Who You Know, Tommy Spaulding - the former CEO of Up With People - has written the new How to Win Friends and Influence People for the 21st century. Success - in business and in life - is all about relationships. In this powerful guide to reaching out to others, Spaulding takes Dale Carnegie’s classic philosophy to the next level - how to create lasting relationships that go well beyond mere superficial contacts and “second floor” relationships.

The HBR Guide to Leading Through Change provides the practical tips, research, stories, and advice you need to understand, communicate, and implement change effectively, no matter the size or scale of the challenge you're facing. You'll learn how to improve your odds of success; communicate a shared vision; keep going, even amid lags and setbacks; deal with naysayers and roadblocks; build trust and resilience on your team; and make a lasting impact.

There are days in every working parent's life when it feels like you're screaming into the wind. The days when you have to ask your childless boss if you can leave work early - again - for a kid issue. The days your kid tearfully asks why you have to get on an airplane for work when you just got home. But we can have fewer days like that and more productive conversations. We can listen and be heard. In Communicate Better with Everyone, experts provide answers to the challenges you face as a working parent.

NLP: The Essential Handbook for Business is a straight-talking, highly practical guide to using NLP to significantly improve your results at work. Whether you want to be a better leader, manager, negotiator, salesperson, or decision-maker, you can learn proven NLP techniques that will boost your career as well as the performance of colleagues and the organization itself.

Discover how to overcome conflicts with confidence and grace… and regain your peace of mind. Have you seen simple misunderstandings escalate into full-blown conflicts? Do you revisit conflicts in your head, thinking of better responses? Are your personal and professional relationships straining because of your conflicts? If you answered yes to the above questions, you are in the right place.

Building on two decades of original research into workplace issues and friendship patterns, sociologist and consultant Dr. Jan Yager offers insights into how to succeed by mastering workplace relationships. Based on an international survey of 400 men and women and over 100 interviews, Yager discovered a relationship unique to the workplace and business. She calls it a workship - more connected than an acquaintance but not as intimate as a friendship.

Mindfulness at Work Essentials for Dummies explores the many benefits of utilizing mindfulness techniques in the workplace, offering managers, HR professionals, and business people of all levels guidance on how mindfulness can help with the development of core business skills. You'll discover the key concepts of mindfulness and quickly grasp how its implementation in the workplace is a win-win for you, your team, and your organization as a whole.

Tell Me More offers the tools and strategies attorneys and professionals need to build a thriving book of business based on strong, trusted relationships with their clients. In her first book, After Hello, Deb Feder uncovered how to start curious, confident client conversations. Now, in Tell Me More, Feder delivers a simple yet effective plan to foster meaningful client engagement with a focus on everyday human interactions.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.