The GIANT Potential

John Ruane, President of The Giant Company, plays a higher-level game in the grocery biz.

Everyone chases the same metrics that drive razor-thin margins, relentless competition, and ever-shifting consumer demands. The grocery industry is a pressure cooker.

Yet, they aren't just surviving, they're thriving.

He shared a surprising philosophy with me – one that's driving dramatic improvements in both customer satisfaction and employee morale.

It's not about algorithms or aggressive pricing. It's something much more fundamental.

MORE HUMAN.

Can't wait for you to hear this conversation filled with John's incredible insights and stories that help leaders of every industry!

You'll Also Discover:

The Secret Strategy for Low cost, High Growth.

How to Lead a Team Transformation.

Debunking a Common Customer Myth.

The Winning Formula for Fueling innovation.

The Necessary Shift to Start Thriving.

Follow John on LinkedIn: https://www.linkedin.com/in/john-ruane-3583093b/

Learn more about The Giant Company, which includes brands like GIANT, MARTIN'S, GIANT Heirloom Market, GIANT Direct and MARTIN’S Direct: https://giantfood.com/

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Co-President of SoftwareOne, North America, Shane Cronin, shares a story about a team member going above and beyond for a Fortune 50 customer.

It's a story that demonstrates the power of customer obsession and the impact it can have on a business.

This interview will make you think differently about how you approach customer service and the importance of empowering your team to go above and beyond. You'll hear how SoftwareOne's customer-centric approach has helped them become a leader in the tech world. And you'll learn how to create a culture of customer obsession that can drive incredible results.

You'll also discover:

• A Strategy for "Why"
• How to Build a Framework
• The Key to Data-Driven Decisions
• A Blueprint for Going the Extra Mile
• How to Create a Customer-Centric Culture

Have you ever experienced a moment of truly exceptional customer service? Share your story in the comments below!

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Follow Shane on LinkedIn: https://www.linkedin.com/in/shanecronin/

Learn more about SoftwareOne: https://www.softwareone.com/en-us

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Fail Forward Fiercely

Pinakin Patel, CEO of IT Concepts, didn’t start at the top—he built IT Concepts from scratch, now projected to hit $375 million in revenue.

But one misstep almost derailed everything, forcing him to rethink how he led his team.

That failure, instead of breaking him, became the foundation for his unique approach to culture, trust, and leadership.

In this episode, find the hard-won lesson that reshaped his company and elevated his career and also the critical moment that changed everything...

You'll also discover:

How transform failure into opportunity

The secret to scaling trust

The mentorship underestimated impact

When culture becomes a growth driver

How design thinking redefined leadership

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Follow Pinakin on LinkedIn: https://www.linkedin.com/in/pinakin/

Learn more about his company

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Connect with the Host, #1 bestselling author Ben Fanning

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LEADERSHIP. EMPATHY. IMPACT.

What if a single, unexpected phone call could redefine your leadership approach...and transform your team's performance? 🤔

Craig Strickler, President of Americas for Valor Hospitality Partners, shares a powerful story that reveals the profound impact of genuine appreciation.

He explains the unique strategy behind a surprising call he received and what he learned.

It wasn't the type of call you'd expect...

Leading a team in today's demanding business environment requires more than just setting goals and delegating tasks.

It's about understanding the human element - the motivations, challenges, and aspirations of each individual.

Leaders face the constant pressure to drive results while fostering a positive and supportive work environment.

How do you inspire your team to go the extra mile, even when they're facing their own personal or professional hurdles? How can you show them that they are valued?

Intrigued? In this episode, Craig also dives into:

The "Human-First" Approach: How prioritizing your team's well-being can lead to exceptional results.

• Beyond the Bottom Line: The surprising power of empathy in creating a high-performing culture.
• The Ripple of Recognition: How a simple gesture can boost morale and ignite a passion for excellence.
• Tailoring Your Leadership: Why understanding individual needs is crucial for effective management.
• Unexpected Lessons from the Front Lines: How valuable insights can be found in every role within an organization.

What's the most impactful leadership lesson you've learned from an unexpected source? Share your thoughts in the comments! 👇

Follow Craig here on LinkedIn - https://www.linkedin.com/in/craigstrickler/

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Rethink Learning Entirely.

Bill Salak, CTO of Brainly, reveals how he's transforming education for over 10 million users, and his journey began with dropping out of high school.

You'll hear where the current education system is riddled with outdated methods that fail to cater to individual learning styles, and how this results in widespread disengagement and missed potential.

Millions of students get left behind, and the consequences are far-reaching.

We're facing a crisis of comprehension, not just a lack of information.

The system needs needs a overhaul and that's where Bill's message comes in. Technology offers a powerful pathway to personalize learning, and the future is unfolding now.

You'll Discover:

From Dropout to CTO: The unconventional path that fueled innovation.

AI's Role in Revolutionizing Education( Beyond the Hype).

Why not knowing the obstacles can lead to breakthroughs.

The Paradigm Shift of Comprehension Over Answers.

How to pursue your career while making a meaningful impact.

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Follow Bill on LinkedIn: https://www.linkedin.com/in/billsalak/

Learn more about Brainly: https://brainly.com/

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Butterfly Effect

What does it take to exit a company you co-founded—and leave a legacy that puts your team first?

Jessica Wolf, co-founder of Skye, shares her inspiring journey of building a revolutionary coaching platform and the unexpected impact of her exit.

After successfully exiting to Sounding Board, she reflects on the lessons learned, the importance of transparency during significant transitions, and the necessity of fostering trust within small teams.

As a community builder at heart, Jess discusses how her experiences shaped her understanding of what people truly seek in their professional lives: meaningful connections and support.

You'll dive deep into the challenges of scaling a startup, the intricacies of the coaching industry, and the power of intentional gatherings.

Discover how Jess transformed a fragmented coaching market into a cohesive platform, creating impactful connections along the way.

You'll also discover...

A strategy to build trust and transparency.

The power community of connection.

A tip to lead through a successful acquisition.

How a coaching platform unlocks success.

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Follow Jess on LinkedIn: https://www.linkedin.com/in/jessicarwolf/

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Connect with the Host, #1 bestselling author Ben Fanning

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Small Cruise Ship, Big Leadership Lesson

Donnie Ransbottom, UnCruise's Hotel Leader, shares a powerful story of what happened when he began to see his team not just employees, but untapped potential waiting to shine.

His story is incredible....

...he started his journey scrubbing decks and serving guests—only to rise to senior leadership by lifting others along the way.

Discover how mentorship, trust, and bold encouragement can turn ordinary moments into life-changing growth.

You'll also uncover:

How Leaders Turn Doubt to Pride.

Unlocking Potential on the Open Sea.

The Mentorship Moment That Changed Everything.

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Check out UnCruise for some incredible adventure and vacation options: https://benleads.com/cruise

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Connect with the Host, #1 bestselling author Ben Fanning

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"Do for one which you wish you could do for everyone." Savannah Bananas President Jared Orton

Jared Orton, President of the Savannah Bananas, has built a sports experience like no other.

With a ticket wait list stretching over two million, the Bananas have become a phenomenon, reinventing baseball with bold moves, a fresh game format, and a relentless focus on each fan’s experience.

In this episode, Jared pulls back the curtain on the philosophy that drives their success: making every single fan feel like they’re part of something unforgettable. From humble beginnings flipping burgers to leading a sports revolution, Jared’s journey is a masterclass in...

...inspiring teams

...building a powerful community

...creating lasting impact.

Listen in to discover how the Bananas are changing the game—one fan at a time.

Follow Jared on LinkedIn: https://www.linkedin.com/in/jared-orton-18a11a56/

Join the Savannah Bananas Waitlist: https://thesavannahbananas.com/

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Connect with the Host, #1 bestselling author Ben Fanning

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