The GIANT Potential

John Ruane, President of The Giant Company, plays a higher-level game in the grocery biz.

Everyone chases the same metrics that drive razor-thin margins, relentless competition, and ever-shifting consumer demands. The grocery industry is a pressure cooker.

Yet, they aren't just surviving, they're thriving.

He shared a surprising philosophy with me – one that's driving dramatic improvements in both customer satisfaction and employee morale.

It's not about algorithms or aggressive pricing. It's something much more fundamental.

MORE HUMAN.

Can't wait for you to hear this conversation filled with John's incredible insights and stories that help leaders of every industry!

You'll Also Discover:

The Secret Strategy for Low cost, High Growth.

How to Lead a Team Transformation.

Debunking a Common Customer Myth.

The Winning Formula for Fueling innovation.

The Necessary Shift to Start Thriving.

Follow John on LinkedIn: https://www.linkedin.com/in/john-ruane-3583093b/

Learn more about The Giant Company, which includes brands like GIANT, MARTIN'S, GIANT Heirloom Market, GIANT Direct and MARTIN’S Direct: https://giantfood.com/

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Connect with the Host, #1 bestselling author Ben Fanning

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Co-President of SoftwareOne, North America, Shane Cronin, shares a story about a team member going above and beyond for a Fortune 50 customer.

It's a story that demonstrates the power of customer obsession and the impact it can have on a business.

This interview will make you think differently about how you approach customer service and the importance of empowering your team to go above and beyond. You'll hear how SoftwareOne's customer-centric approach has helped them become a leader in the tech world. And you'll learn how to create a culture of customer obsession that can drive incredible results.

You'll also discover:

• A Strategy for "Why"
• How to Build a Framework
• The Key to Data-Driven Decisions
• A Blueprint for Going the Extra Mile
• How to Create a Customer-Centric Culture

Have you ever experienced a moment of truly exceptional customer service? Share your story in the comments below!

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Follow Shane on LinkedIn: https://www.linkedin.com/in/shanecronin/

Learn more about SoftwareOne: https://www.softwareone.com/en-us

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Connect with the Host, #1 bestselling author Ben Fanning

Speaking and Training inquires

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Fail Forward Fiercely

Pinakin Patel, CEO of IT Concepts, didn’t start at the top—he built IT Concepts from scratch, now projected to hit $375 million in revenue.

But one misstep almost derailed everything, forcing him to rethink how he led his team.

That failure, instead of breaking him, became the foundation for his unique approach to culture, trust, and leadership.

In this episode, find the hard-won lesson that reshaped his company and elevated his career and also the critical moment that changed everything...

You'll also discover:

How transform failure into opportunity

The secret to scaling trust

The mentorship underestimated impact

When culture becomes a growth driver

How design thinking redefined leadership

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Follow Pinakin on LinkedIn: https://www.linkedin.com/in/pinakin/

Learn more about his company

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Connect with the Host, #1 bestselling author Ben Fanning

Speaking and Training inquires

Subscribe to my Youtube channel

LinkedIn

Instagram

Twitter