Welcome to the final episode of this season’s Influential Conversations podcast. This week’s guest is Peter Brewer, who is the president of REIQ (the Real Estate Institute of Queensland). REIQ is the peak body representing real estate professionals across Queensland. Peter spent the last decade as the board chairman of one of Queensland's major real estate marketing organizations and the previous 40 years as a high-performing professional businessperson in the property industry. He is regarded by many as a major figure and authority in the modern field of digital marketing. Some of the major real estate firms and organizations in Australia, New Zealand, and the United States have hired him as a consultant. Join us as we dive into Peter’s journey in property management, maintaining relationships with clients, the importance of well-planned conversations, the pressure of professional success, what might the future bring to real estate, and more.

[05.19] Peter’s story – Starting the conversation, our guest Peter shares his real-estate journey with us.

[13.39] Maintaining relationships – We dive into the importance of maintaining good relationships with clients.

[18.05] Conversations – A well-planned conversation will bring out the best outcome.[19.45] Inspiration – Peter talks about his support network, which he turns to when he faces challenges.

[24.58] The pressure – Peter talks about the unbearable pressure people have about professional success.

[27.32] The future – What the next three to five years might look like for property management.

[35.51] Personal relationships - Everything can be outsourced. The only thing that we can't outsource is personal relationships.

Resources

Connect with Peter

LinkedIn - linkedin.com/in/thatpeterbrewer/

Website - thatpeterbrewer.com/

Hannah Gill is the director at The Property Collective, a real estate agency in Kingston, Australia. She is the president of REIACT and the author of the Culture Playbook. She has over 13 years of experience and extensive knowledge in property management, business development, and leadership. She is highly skilled in negotiation, communication, strategic planning, and relationship management and is particularly passionate about innovation, culture, and leadership. Hannah is a well-known speaker and consultant in her field who never shies away from a challenge. She regularly speaks on the significance of the customer experience and the need to constantly innovate property management best practices. Hannah is passionate about reimagining everything we think we know about real estate. She joined us today to talk about her career journey in property management, her biggest learnings, the culture playbook, managing relationships, the role of a property manager, and more.

[03.06] Hannah’s story – Starting the conversation, Hannah walks us through her career journey in property management and shares her experience as a business developer.

[07.48] Biggest learnings – Hannah shares the biggest leanings she gathered working in the industry.

[10.53] Getting back on track – People react differently when they are challenged internally and externally. Hannah explains what she normally does to get back on track when she is challenged.

[14.28] The culture playbook – Hannah shares the incentive that drove her toward writing her handbook.

[21.41] Culture – A comfortable workplace culture is a must that will reduce employee turnover.

[26.14] The property collective – Hannah explains how they are working to provide the best workplace culture for the employees and the best services for the clients at the property collective.

[30.17] Managing relationships – It’s not the property that needs to be managed, it’s the relationships.

[33.01] The role – We talk about the importance of property managers working as facilitators, relationship builders, and nurturers.

Resources

Connect with Hannah

LinkedIn - linkedin.com/in/hannah-gill-0b015b94/

Website - thepropertycollective.com.au/

Email - hannah@thepropertycollective.com.au

Jodie Stainton is the group & property management director at Harcourts Solutions Group, an award-winning, privately owned company with four locations across Brisbane and a growing portfolio of over 2000 properties. Jodie has a 22-year career in property management, and her role at Harcourts Solutions is to ensure it is the chosen workplace for the best property management professionals in Australia. She enjoys discovering new solutions to old issues. She stays current on tech and customer service innovations worldwide to innovate in our industry and business. She loves relationships, learning, growth, helping women succeed, and property management. She joined us today to talk about her 22-year career in property management, the nature of cold calling, call analytics, challenges in the field, making mistakes and learning from them, and more.

[05.00] Jodie’s story – Starting the conversation, Jodie talks about the moment she decided to start her career in property management and why she loves the business development management side of it.

[10.05] Cold calling – We talk about the nature of cold calling when it comes to business development, and Jodie shares how her team handles it.

[15.16] Call analytics – Jodie explains the progress of bringing sales and property management teams together in her company.

[20.28] Challenges – We go through both personal and professional challenges Judie faced in the industry and how she found solutions for them.

[25.47] Taking a break – Everyone has a different way of healing. Jodie shares the things she does to heal her body and mind.

[30.22] The future – Jodie’s hopes for the future in property management

[35.47] Mistakes – Everyone makes mistakes. They are fine as long as you learn something from those mistakes and become stronger in the game.

Resources

Connect with Jodie

LinkedIn - linkedin.com/in/jodie-stainton-99165523/

Kelley Seaton is a residential property management specialist and the director and chief executive officer of The Leasing Network, a property management company on the Central Coast of Australia. Her ability to listen to people’s needs allows her to connect with them and provide a stress-free experience. She cultivates confidence in the process of purchasing and owning real estate. People are guided towards their goals of increasing money through property investing by her knowledge and experience, which she possesses. She joined us today to talk about her career journey in property management, managing people, how they ease the burden of the field, the role of technology in property management, and more.

[05.03] People management – Starting the conversation, Kelly shares how she started her career in property management and the importance of managing the relationship between the landlord and the tenant.

[09.25] Easing the burden – Kelly walks us through what she does to ease the burden that comes with the work for her and her team.

[17.18] Be yourself – Your work life is going to be easy if you can be yourself in what you do.

[22.21] Working hours – Kelly explains how their working hours adjust differently in order to give her team a more comfortable work environment.

[27.12] Remote working – Remote working has benefits as well as dangers. It should be a good mix of both.

[33.21] Technology – The advanced technology we have in the industry currently allows us to concentrate on the relationship between clients.

Resources

Connect with Kelly

LinkedIn - linkedin.com/in/kelley-seaton-69587382/

Website - theleasingnetwork.com.au/

No matter how much technology has evolved and helped people communicate, nothing is better than an authentic conversation with someone. This week’s episode of the Influential Conversations podcast features Nick Georges, Head of Network at Atlas Head of Property Management, LJ Hooker Group, Sydney, Australia. Nick has been in the real estate industry for 22 years, and Nick is proud of his openness and willingness to share his true feelings with others. In his words, "building relationships is easy when you're a straight-up guy," and he does just that with every customer he serves. Nick believes that renting or selling your house is a significant deal and that people place a lot of trust in you when they're generally stressed. He enjoys assisting them in moving on to the next stage of their lives. Join us as we dive into Nick’s story, the key to successful property management, challenges in the field, and more.

[05.01] Nick’s story – Starting the conversation, Nick briefed us about his 22-year career in property management and his role at Atlas by LJ Hooker Group.

[09.42] The key - Putting the right person in the right seat is the key to a successful property management business.

[16.41] Building relationships – The key to building strong relationships in property management is communication.

[25.17] Challenges – We dive into the possible challenges in the field of property management.

[29.27] Property technology – The role of technology in property management

Resources

Connect with Nick

LinkedIn - linkedin.com/in/nick-georges-51204544/

Website - ljhooker.com.au/

This week’s episode of the Influential Conversations podcast features Eden Mausar. Eden is the department manager at Sweeney Estate Agents, Altona, Australia, a leading property expert for buying, selling, and renting. She fell in love with property management after being in the industry only for two months and got into doing end-to-end management of 220 properties in the city. She joined us today to talk about her journey, building strong relationships with clients, the joy of property management, and more.

[04.12] Eden’s story – Starting the conversation, Eden shares a brief bio of herself and how she fell in love with property management.

[07.23] Building relationships – Honesty, openness, and trustworthiness are the most vital things you must master if you want to build a stronger relationship with your clients.

[11.00] Tips – Eden shares some of the tips she uses to resolve difficult conversations with clients.

[15.52] The reward – We dive into the things Eden loves about working in property management.

[19.06] Facing challenges – Eden shares what she does to help herself get through constant challenges in life.

This week’s episode of the Influential Conversations podcast features Beau Miller. Beau is the director of Beautique Realty, a property management company in Augustine Heights, Queensland, Australia. Beau started in real estate in 1998 at the age of 17, driving prospective tenants from house to house. Beau has a plethora of expertise and an energy that is unrivaled. She has experience running real estate businesses across Tasmania and Queensland, as well as sales and management experience within the largest real estate software company of its time. Beau is resolute in her pursuit of strategic solutions for her customers, and she offers to provide trustworthy assistance along with a touch of personalization that can always be counted on. Join us as we dive into Beau’s career journey, learning property management, Beau’s life as an army wife, outsourcing, dealing with trauma, and more.

[05.01] Beau’s story – Starting the conversation, we dive into Beau’s story of starting her career in property management.

[10.57] Learning – Beau talks about where she mostly learned about property management, the financial value of a rent roll, and what it means to run a business.

[15.06] An army wife – Beau shares her life as an army wife.[20.04] Thrill seeker – We dive into Beau’s journey to overcome her fear of heights.

[25.04] Outsourcing – Beau shares how their outsourcing process works.

[30.17] Trauma – People react to trauma differently. We dive into how Beau dealt with her trauma and the challenges that came with it.

[34.01] Home habits – Beau shares how her home habits make her mindset different for the day at work.

Resources

Connect with Beau

LinkedIn - linkedin.com/in/beauleamiller/

Website - beautiquerealty.com.au/