Host: Phil Street (FIH)

Guests:

• James McComas (FIH)
• Isabel Hargreaves (MIH)
• Harsh Sodhani (AIH)

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Episode Summary:

In this deeply insightful episode of "I'm In", Phil and his expert guests — James McComas, Isabel Hargreaves, and Harsh Sodhani — explore the critical yet often overlooked topic of self-care. This episode dives into understanding and implementing self-care strategies amidst the busy and often demanding lives of hospitality professionals. Whether you're a seasoned veteran or new to the industry, this discussion offers practical advice to help maintain balance and productivity.

Main Topic: Self-Care Essentials for the Hospitality Industry

Our panel covered the following key points: -

• Self-accountability
• Self-awareness
• Destruction of the term “Work/Life Balance”
• Finding your joy
• Identifying your own patterns
• Saying No
• Responding to your own energy
• The business’ perspective
• Recommendations for implementing a self-care regime

Why They Said "I'm In":

• James McComas: Continues to support professional growth through the Institute of Hospitality (IoH), valuing opportunities for Continuing Professional Development (CPD) and networking. As someone who recognises the importance of connecting with industry colleagues and learning across sectors, James' "I'm in" is a testament to his commitment to both personal and professional development.
• Isabel Hargreaves: Committed to giving back to the hospitality industry through her work with IOH, Isabel is passionate about leveraging her extensive experience to support the next generation of professionals. Her "I'm in" underscores her desire to contribute to a charitable cause and ensure the continued growth and well-being of newcomers in the industry.
• Harsh Sodhani: As a frequent LinkedIn top voice and an advocate for mentorship and networking, Harsh's "I'm in" highlights the significance of professional learning and growth. Moving to the UK to expand his career, he places great value on the IoH network, which has provided him with invaluable mentorship and connections in a new country.

Thank you for tuning into "I'm In." Don't forget to subscribe, rate, and leave a review on your favourite podcast platform. Your feedback helps us continue to bring insightful and inspiring content to our listeners.

**Join the Conversation:**

- Twitter: @IoH_Online

- Instagram: @ioh_online

- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

In this engaging episode of I’m In, host Phil Street is joined by three more influential figures in the from within the Institute of Hospitality Membership: Chris Eigelaar FIH, Raul De Souza FIH (MIH at time of booking), and tuning in from Nigeria, Marvellous Dada AIH. Together, they explore the nuanced and compelling topic of "Invisible Reputation."

Key Discussion Points:

• What even is an invisible reputation?
• Can we control what goes into your invisible reputation?
• How do you build an invisible reputation?
• Some real-world examples of people with excellent invisible reputations
• Job roles/positions and invisible reputation
• Business and Invisible reputation
• Public v invisible reputation
• The risks of being too reliant on invisible reputation
• Invisible reputation in the digital age

In addition, our guests gave their reasons why they feel it's important to be part of the IOH: -

• Giving back to the industry
• Being supportive, generally
• Networking
• Meeting other serious professionals
• The educational resource
• To follow the international development of the Institute
• To be in a network of professionals
• To be in a community that takes professionalism seriously

The Guests

**Host:**

Phil Street FIH

**Guests:**

- Chris Eigelaar FIH, Resort Director – The Belfry Hotel & Spa

- Raoul De Souza FIH, General Manager – Hilton Bankside

- Marvellous Dada AIH, President TMD Brand

Join us for a rich discussion filled with wisdom, experience, and actionable insights that can help you foster a resilient and impactful presence in the hospitality industry.

**Join the Conversation:**

- Twitter: @IoH_Online

- Instagram: @ioh_online

- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/

Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

In this insightful episode of I'm In, Phil delves into the crucial topic of absence management in the hospitality industry. Joined by industry experts Daniel Barnes FIH, Basel Jabri MIH, and Marlyn Brunke AIH, the discussion sheds light on the multi-faceted challenges and strategies involved in managing employee absenteeism effectively.

**Key Discussion Points:**

• The most significant impacts of absenteeism
• How these can be mitigated
• How to get on top of absenteeism
• Pre-Openings
• Well-Being
• The role of leadership
• Self Leadership
• Onboarding
• Adaptability
• Data Recording and Tech
• The Non negotiable fundamentals

In addition, our guests gave their reasons why they feel it's important to be part of the IOH: -

• Wanted to be part of a world leading body
• Networking
• Mentorship
• Knowledge exchange
• To be involved in career days
• Learning best practise
• To get involved in the Youth Council

Join Phil and his expert guests as they navigate the complexities of absence management in hospitality, offering practical insights, strategies, and the latest technological innovations to enhance team dynamics and business success.

The Guests

**Host:** Phil Street FIH

**Guests:**

- Daniel Barnes FIH, Founder and Managing Director of Flourish Hospitality

- Basel Jabri MIH, Head of Human Resources at the Canopy by Hilton, London City

- Marlyn Brunke AIH, House Manager at Lanesborough Hotel

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Don’t miss this episode packed with expertise and actionable advice for managing and improving absence policies in your hospitality business!

**Join the Conversation:**

- Twitter: @IoH_Online

- Instagram: @ioh_online

- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/

Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!

Welcome to another episode of “I’m in” where we discuss some of the most pressing issues in the hospitality industry. For this month’s episode we thought it would be interesting to explore innovative solutions from other sectors. So, we enlisted the help of one of our business partners, Planday, who kindly put together an excellent panel for us to explore bringing the best of other industries to hospitality.

Our host, Phil, is joined by Steffi Thomas from Planday and Ruth Thomas from Personio, bringing their expertise in employee scheduling and HR solutions.

We explore a lot in this discussion including: -

• Planday’s “Shift towards retention” whitepaper findings
• Opportunities and challenges
• TV Representations of Hospitality
• Employer Branding
• What we can learn from other sectors
• The Recruitment process
• Regional Comparisons
• The importance of Data in decision making

Whether you're a hospitality veteran or new to the industry, this episode is packed with insights to help you navigate the evolving landscape of hospitality employment. Tune in as we uncover how to attract and retain the best talent, create a positive working environment, and shape the future of hospitality.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

On another day in May, Phil packed up his podcasting gear and headed to York to explore a truly transformative initiative that was introduced to our CEO Robert Richardson at the “Thrive in the North” hospitality conference.

The initiative aims to integrate ex-offenders and current offenders into the hospitality industry. Robert joined Phil for this roundtable discussion featuring insights from esteemed guests, including Simon Mahon, General Manager of the Grand Hotel York (who also kindly hosted the discussion), Paul Hunter (at the time, General Manager of No 1. York and now at the Swinton Estate), Jasmine Bhatt (Employment and Opportunities broker for York City Council), Lisa Kaye (Prison employment lead at HMP Askham Grange) and Adam Wardale (General Manager at Middletons Hotel York).

Through this discussion we cover a lot including:-

• How this initiative came about
• What is ROTL (Release on temporary license)?
• Initial push back and stigmas
• Getting everyone on board
• The Big Pro’s and reasons why
• Things to expect
• The support available
• The first steps to take to get involved
• Some success stories

Please do join us as we uncover the powerful potential of giving individuals a fresh start and the significant benefits it brings to both the hospitality industry and society at large.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

If you’ve been following the show to this point, you’ll know we like to delve into subjects that don’t get much airtime. This month we get stuck into another such subject as we explore Retirement and Beyond.

To help Phil with this one we enlisted the help of legendary Hotelier Sue Williams FIH who herself has entered into a semi-retired phase, Steve Lowy MIH and brand-new member Alesandra Beqiraj AIH.

It’s a tricky subject to cover as a lot of people don’t contemplate it until later in their career but we wanted to get people thinking about some of things to consider around the subject. Our panel did not disappoint, and we covered: -

• What the concept of retirement means to our panel
• Getting the fundamentals right
• Is retirement now a myth?
• Retirement v Taking a work break
• The impact of the changing world
• The steps to consider when contemplating retirement
• The importance of staying relevant
• The stories we tell ourselves
• Technology and retirement
• Financial Planning
• Is retirement a personal choice?

As always, our guests also offered up their reasons for saying I’m in to the IOH and they were:-

• To get behind an industry body that’s doing great work
• To connect with the rest of the sector, beyond their own space
• Networking and to make connections
• For professional development

A huge thank you to all our guests on the podcast for giving you all something to contemplate.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

On a sunny day in May 2024 at the IOHs very own Golf Day, Phil took his show on the road to the Belfry to reopen an unsolved mystery around the world of AI and its impact on hospitality. This chat served as a follow on from an Above and Beyond event earlier in the year where our audience asked a lot of questions, most of which we couldn’t get through owing to time constraints. We attempt to answer all of these and more in this discussion.

At the event, Phil caught up with H&C News Founder Denis Sheehan FIH, Dr Roya Rahimi from the University of Wolverhampton (And someone who is making AI a subject specialism) and Katariina Reissaar MIH from the RAF club in London.

Our panel really opened up a lot of food for thought around the subject of AI and covered:-

• The emergency vs opportunity of AI
• The Geopolitical impact
• The rate of advancement
• How AI is being embraced
• Prompt Engineering
• Balancing personal touch with technological innovation
• The evolution of jobs
• Why Universities and colleges will still play a big role in future education in a fast-changing landscape
• The pressing need to engage with AI
• The rate of change and why you need to take it seriously
• How to get started

As ever, our guests also took the time to explain their reasons for saying I’m in to the IOH and they included:-

• To get behind the industry in its pursuit for professionalism
• The networking and introductions
• Mentoring
• Self Development
• Knowledge Sharing

There’s a phenomenal amount of learning to be taken away from this discussion and if you are someone who knows that AI is out there but doesn’t know where to get started, or even if you should get started, then we urge you to listen to this chat around possibly the most important subject of our time.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats.

For this one, Phil hosted Sally Beck FIH, General Manager at the Royal Lancaster London along with her guest Leo Marques, a mental health ambassador within Sally’s team as well as Jakob Gowin MIH, General Manager at the Melia Whitehouse in London, and Jonathan Walton AIH, Regional Head of People & Culture at Dakota Hotels.

There’s some really great insight in where to get started on this important topic within your business, including: -

• What mental health in the workplace means to our panel
• Why it should be taken seriously
• The importance of Ambassadors
• Some basic principles
• Where to go when you don’t have the answers internally
• The impact of an open environment
• Supporting leadership
• The role of communication
• Mentorship
• Creating a culture of happiness
• Some budget Friendly places to start

Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-

• Learning opportunities
• Networking
• The vast learning resources
• Principle Alignment
• Knowledge sharing
• To be inspired by the leadership in the industry

A huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org