In this insightful episode of I'm In, Phil delves into the crucial topic of absence management in the hospitality industry. Joined by industry experts Daniel Barnes FIH, Basel Jabri MIH, and Marlyn Brunke AIH, the discussion sheds light on the multi-faceted challenges and strategies involved in managing employee absenteeism effectively.

**Key Discussion Points:**

• The most significant impacts of absenteeism
• How these can be mitigated
• How to get on top of absenteeism
• Pre-Openings
• Well-Being
• The role of leadership
• Self Leadership
• Onboarding
• Adaptability
• Data Recording and Tech
• The Non negotiable fundamentals

In addition, our guests gave their reasons why they feel it's important to be part of the IOH: -

• Wanted to be part of a world leading body
• Networking
• Mentorship
• Knowledge exchange
• To be involved in career days
• Learning best practise
• To get involved in the Youth Council

Join Phil and his expert guests as they navigate the complexities of absence management in hospitality, offering practical insights, strategies, and the latest technological innovations to enhance team dynamics and business success.

The Guests

**Host:** Phil Street FIH

**Guests:**

- Daniel Barnes FIH, Founder and Managing Director of Flourish Hospitality

- Basel Jabri MIH, Head of Human Resources at the Canopy by Hilton, London City

- Marlyn Brunke AIH, House Manager at Lanesborough Hotel

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Don’t miss this episode packed with expertise and actionable advice for managing and improving absence policies in your hospitality business!

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Welcome to another episode of “I’m in” where we discuss some of the most pressing issues in the hospitality industry. For this month’s episode we thought it would be interesting to explore innovative solutions from other sectors. So, we enlisted the help of one of our business partners, Planday, who kindly put together an excellent panel for us to explore bringing the best of other industries to hospitality.

Our host, Phil, is joined by Steffi Thomas from Planday and Ruth Thomas from Personio, bringing their expertise in employee scheduling and HR solutions.

We explore a lot in this discussion including: -

• Planday’s “Shift towards retention” whitepaper findings
• Opportunities and challenges
• TV Representations of Hospitality
• Employer Branding
• What we can learn from other sectors
• The Recruitment process
• Regional Comparisons
• The importance of Data in decision making

Whether you're a hospitality veteran or new to the industry, this episode is packed with insights to help you navigate the evolving landscape of hospitality employment. Tune in as we uncover how to attract and retain the best talent, create a positive working environment, and shape the future of hospitality.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

On another day in May, Phil packed up his podcasting gear and headed to York to explore a truly transformative initiative that was introduced to our CEO Robert Richardson at the “Thrive in the North” hospitality conference.

The initiative aims to integrate ex-offenders and current offenders into the hospitality industry. Robert joined Phil for this roundtable discussion featuring insights from esteemed guests, including Simon Mahon, General Manager of the Grand Hotel York (who also kindly hosted the discussion), Paul Hunter (at the time, General Manager of No 1. York and now at the Swinton Estate), Jasmine Bhatt (Employment and Opportunities broker for York City Council), Lisa Kaye (Prison employment lead at HMP Askham Grange) and Adam Wardale (General Manager at Middletons Hotel York).

Through this discussion we cover a lot including:-

• How this initiative came about
• What is ROTL (Release on temporary license)?
• Initial push back and stigmas
• Getting everyone on board
• The Big Pro’s and reasons why
• Things to expect
• The support available
• The first steps to take to get involved
• Some success stories

Please do join us as we uncover the powerful potential of giving individuals a fresh start and the significant benefits it brings to both the hospitality industry and society at large.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org