• Elevating Customer Experience: Insights from the Frontlines

  • Aug 22 2024
  • Length: 15 mins
  • Podcast

Elevating Customer Experience: Insights from the Frontlines

Listen for free

View show details

  • Summary

  • Send us a Text Message.

    Join us on CX in the Wild as we sit down with Vince Trotter from National Debt Relief at Customer Contact Week. Vince shares his insights into leading a client success team in the debt settlement industry, emphasizing the importance of empathy and culture in handling complex and sensitive customer interactions.

    Discover how advanced training techniques and innovative AI solutions revolutionize agent preparation and support in their roles. We also explore the future of AI in customer service, the challenges of maintaining high-quality support across diverse markets, and the exciting developments in the industry.

    Don't miss this insightful discussion on how technology, customer care, and leadership converge in today's contact centers.

    Vince Trotter on LinkedIn: linkedin.com/in/vincejtrot

    Learn more about Vince's work at their website: https://www.nationaldebtrelief.com/

    Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

    Learn a better way to outsource: https://www.op360.com/
    Show More Show Less
Management Marketing Economics
Show More Show Less
activate_Holiday_promo_in_buybox_DT_T2
activate_samplebutton_t1

What listeners say about Elevating Customer Experience: Insights from the Frontlines

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.co.uk reviews

Amazon reviews
No Reviews are Available