We explore the importance of operationalizing customer research across teams, the pitfalls of misinterpreting customer data, and how to effectively leverage customer insights for sustainable growth. Gia also discusses the challenges companies face in understanding their ideal customers and the dangers of investing in growth without a solid foundation of customer knowledge.

As an advocate for responsible AI use in marketing and research, Gia offers her perspective on the potential benefits and risks of AI in customer analysis. She emphasizes the irreplaceable value of human insight in understanding customer motivations and needs.

Whether you're a SaaS founder, marketer, or product manager, this episode offers valuable insights on how to truly understand your customers and build a growth strategy that aligns with their needs and your business goals.

Enjoy!

• Gia on LinkedIn
• Forget the Funnel's website
• Forget the Funnel book

• 02:01 Gia's Journey: From Digital Marketing to Customer-Led Growth
• 04:18 Why Companies Should Move Beyond the Traditional Funnel
• 09:08 The Importance of Operationalizing Customer Research
• 13:51 Identifying and Prioritizing Ideal Customers
• 21:28 Creating a Customer Experience Map
• 27:46 From Experience Map to Messaging Strategy
• 32:17 Prioritizing Jobs to Be Done
• 43:38 Responsible Use of AI in Customer Research
• 47:13 Continuous Learning in the AI Era

Learn more at https://conversionalchemy.net/

Connect with Chris https://linktr.ee/conversionalchemy