Showing results by author "Dennis Wakabayashi" in All Categories

Welcome to The CX Tea Show, where your hosts Dennis Wakabayashi and Rob Dwyer spill the tea on what it takes to create exceptional customer experiences. In this engaging podcast series, they explore the intricate world of CX, providing insight into its core components, sharing fascinating stories, and dissecting real-world examples.Dennis and Rob dive into the three Rs of customer experience - reputation, reach, and relationship - discussing how these elements intertwine to form unforgettable interactions between businesses and their customers. Listen in as they interview industry experts, ...

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, ...