Showing titles in Customer Service
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- By: Michael Fertik, David C. Thompson
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Unabridged
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Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Release date: 20-01-15
- Language: English
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Remarkable Service: How to Keep Your Doors Open
- By: Mike Mack MBA
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Unabridged
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It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business has the ability to create and deliver remarkable service. Do you believe this? This audiobook is packed with unforgettable customer service stories. Some are truly remarkable in a great way, and some are so bad that we will remark about the story and the businesses involved for a very long time.
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Remarkable Service: How to Keep Your Doors Open
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Release date: 22-02-18
- Language: English
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Regular price: £11.99 or 1 Credit
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- By: Susan Solovic, Ray Manley
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Unabridged
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Release date: 20-02-18
- Language: English
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- By: Donovon Jenson
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Unabridged
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Release date: 08-01-18
- Language: English
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- By: Gini Graham Scott PhD
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Unabridged
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Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Release date: 28-08-17
- Language: English
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- By: David Gómez
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Unabridged
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Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la actitud de indiferencia de algún representante de la compañía y 9 de cada 10 pagarían más por una mejor experiencia.
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Release date: 19-05-17
- Language: Spanish
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Come trasformare un reclamo in opportunità
- By: Adriano Gall
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, and others
- Length: 3 hrs
- Unabridged
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Questo audiolibro si rivolge a imprenditori, dipendenti e responsabili d'azienda che si trovano di fronte a difficoltà di gestione del proprio business - perdita di clienti, calo del profitto, riduzione dei volumi - e all'incapacità di correggere gli errori che hanno portato alla situazione critica. Lo scopo è quello di fornire le migliori tecniche di problem solving utilizzate nelle aziende più fiorenti del mondo, nonché gli strumenti pratici per avviare un percorso di miglioramento che coinvolga tutti i livelli dell'organizzazione, dai più bassi ai più alti.
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Come trasformare un reclamo in opportunità
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, Alessandro Lussiana, Seby Genova
- Length: 3 hrs
- Release date: 06-06-17
- Language: Italian
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Contact, Care, Communicate
- How Interpersonal Skills Are the Foundation of Genuine Customer Service
- By: Stephanie Dollschnieder
- Narrated by: Stephanie Dollschnieder
- Length: 2 hrs and 47 mins
- Unabridged
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Discover the secrets of effective customer interaction and watch your business grow. Contact, Care, Communicate contains insights gleaned from over two decades of successful training, research, and consultation in the field of customer service.
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Contact, Care, Communicate
- How Interpersonal Skills Are the Foundation of Genuine Customer Service
- Narrated by: Stephanie Dollschnieder
- Length: 2 hrs and 47 mins
- Release date: 01-06-17
- Language: English
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Beyond Advertising
- Creating Value Through All Customer Touchpoints
- By: Yoram "Jerry" Wind, Catharine Findiesen Hays
- Narrated by: Karen Saltus
- Length: 8 hrs and 40 mins
- Unabridged
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The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world's most forward-thinking executives, innovators, and academics, all grappling with today's unique challenges and opportunities.
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Beyond Advertising
- Creating Value Through All Customer Touchpoints
- Narrated by: Karen Saltus
- Length: 8 hrs and 40 mins
- Release date: 09-05-17
- Language: English
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- By: Julie C. Lellis PhD, Melissa Eggleston
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Unabridged
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Release date: 03-03-17
- Language: English
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Business Essentials of Customer Service
- By: Business Essentials
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Original Recording
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A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty. Each chapter is a recorded conversation with each guru and is designed with the listener in mind, not the reader. The power of this audiobook is that it provides a breadth of different views from different leading business experts on customer service all in volume.
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Business Essentials of Customer Service
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Release date: 09-01-17
- Language: English
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The Relationship Engine
- Connecting with the People Who Power Your Business
- By: Ed Wallace
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Unabridged
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Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn't. Research reveals that these core relationships are often the weakest...and can prove more vital than missed networking opportunities.
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Release date: 07-12-16
- Language: English
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- By: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 03-02-17
- Language: English
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- By: Gini Graham Scott
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Unabridged
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Dealing with Impossible Clients points out the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger signals before working with such a client and when to cut your losses to avoid further problems down the road.
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Release date: 22-09-16
- Language: English
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- By: Ramit Gupta
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Unabridged
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The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Release date: 21-06-16
- Language: English
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Make Your Own Waves
- The Surfer's Rules for Innovators and Entrepreneurs
- By: Louis Patler
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 46 mins
- Unabridged
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Like the ocean, the marketplace constantly changes and today's cresting reward becomes tomorrow's crashing risk. Before you venture out, take a lesson from the experts: big wave surfers. Like successful entrepreneurs, they rely on preparation, passion, and persistence - and they relish a challenge. So it's no surprise that countless surfers have pioneered products and launched thriving businesses (GoPro cameras, O'Neil, Reef, Quicksilver).
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Make Your Own Waves
- The Surfer's Rules for Innovators and Entrepreneurs
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 46 mins
- Release date: 20-06-16
- Language: English
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- By: Daniella Fairbairn
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Unabridged
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The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where the service left a whole lot to be desired. Remember how you felt during that moment. Now put yourself firmly in the shoes of your customer. What makes someone choose one business over another? More importantly, what will make your customers choose you? The answer is insanely great customer service.
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Release date: 01-06-16
- Language: English
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How Food Servers Make More Money
- 100 Quick Tips for Waiters and Waitresses
- By: Ernest Christo
- Narrated by: Marion Sheila Charatan
- Length: 29 mins
- Unabridged
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How would you like to double or even triple the amount of money you make in tips as a food server? If you are a waiter or waitress, these simple-to-follow suggestions will increase the amount of money you make in tips - guaranteed. Wouldn't you like to know the most important things to pay attention to when you are waiting on your guests? Wouldn't you like to know the things that will have negative effects on the amount of money you make in a shift?
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How Food Servers Make More Money
- 100 Quick Tips for Waiters and Waitresses
- Narrated by: Marion Sheila Charatan
- Length: 29 mins
- Release date: 05-05-16
- Language: English
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- By: Patrizia Principi
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Unabridged
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Il marketing relazionale è un campo fondamentale del marketing che ha come obiettivo la creazione, lo sviluppo, il mantenimento e il miglioramento delle relazioni tra azienda e consumatore. Le strategie del marketing relazionale sono basate sulla centralità del cliente, con il quale l'impresa deve stabilire relazioni durature, tenendo in considerazione i valori dell'individuo/ cliente, la società e l'ambiente culturale in cui l'azienda è attiva e in cui il cliente vive.
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Release date: 08-12-15
- Language: Italian
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UP! Your Service Great Ideas
- Tools, Tips and Proven Techniques to Lift Your Service Higher
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 5 hrs and 24 mins
- Unabridged
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Here are tools, tips, and proven techniques to lift your service higher. Lift your service up, increase service value, and add more to your customers and your bottom line (Chapter two unlocks the value). Explore spectacular service and discover what's beyond the extra mile (Chapter four reveals the secrets). Build your service culture and attract great customers and staff (Study chapter six to keep them). Find loyalty, passion, and profits (Every chapter has the clues).
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UP! Your Service Great Ideas
- Tools, Tips and Proven Techniques to Lift Your Service Higher
- Narrated by: Adam Danoff
- Length: 5 hrs and 24 mins
- Release date: 04-11-15
- Language: English
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