Showing titles in Customer Service
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- By: Reiner S. Bandorf
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Unabridged
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Reiner S. Bandorf berichtet in seinem Hörbuch über negative und positive Erlebnisse im Kundenservice in verschiedensten Branchen wie Gastronomie, Autogewerbe und Einzelhandel. Er lässt es aber nicht bei Lob oder Tadel bleiben. Sein Anliegen ist es, Schwachstellen und Unterlassungssünden aufzuzeigen. Diese können meist mit wenig Aufwand behoben werden, haben aber eine nachhaltige Wirkung.
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Release date: 04-12-18
- Language: German
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How to Handle Cranky Customer Problems Using Behavioral Science
- By: Jennifer Hancock
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Unabridged
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Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
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How to Handle Cranky Customer Problems Using Behavioral Science
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Release date: 26-11-18
- Language: English
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- By: Cindy Koebele
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Unabridged
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Release date: 21-08-18
- Language: English
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- By: David Gómez
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Unabridged
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Las compañías hacen grandes esfuerzos por ganarse un cliente, para luego perderlo por una precaria actitud de servicio. Las áreas trabajan internamente como islas, desconectadas de la realidad y de las necesidades de la gente a la cual deberían servir. Pero, ¿qué pasaría si después de un día agotador tomara un taxi y lo que sucede adentro transforma su vida para siempre?, ¿qué pasaría si dejara de esperar a que las cosas pasen y se dedicara a lograr que sucedieran?
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Release date: 01-08-18
- Language: Spanish
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- By: Gini Graham Scott
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Unabridged
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things.
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Release date: 27-07-18
- Language: English
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- By: Wayne Olson
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Unabridged
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Transform your business or nonprofit organization. The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Release date: 23-04-18
- Language: English
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- By: Michael Fertik, David C. Thompson
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Unabridged
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Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Release date: 20-01-15
- Language: English
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Remarkable Service: How to Keep Your Doors Open
- By: Mike Mack MBA
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Unabridged
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It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business has the ability to create and deliver remarkable service. Do you believe this? This audiobook is packed with unforgettable customer service stories. Some are truly remarkable in a great way, and some are so bad that we will remark about the story and the businesses involved for a very long time.
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Remarkable Service: How to Keep Your Doors Open
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Release date: 22-02-18
- Language: English
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- By: Susan Solovic, Ray Manley
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Unabridged
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Release date: 20-02-18
- Language: English
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- By: Donovon Jenson
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Unabridged
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Release date: 08-01-18
- Language: English
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- By: Gini Graham Scott PhD
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Unabridged
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Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Release date: 28-08-17
- Language: English
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- By: David Gómez
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Unabridged
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Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la actitud de indiferencia de algún representante de la compañía y 9 de cada 10 pagarían más por una mejor experiencia.
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Release date: 19-05-17
- Language: Spanish
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Come trasformare un reclamo in opportunità
- By: Adriano Gall
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, and others
- Length: 3 hrs
- Unabridged
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Questo audiolibro si rivolge a imprenditori, dipendenti e responsabili d'azienda che si trovano di fronte a difficoltà di gestione del proprio business - perdita di clienti, calo del profitto, riduzione dei volumi - e all'incapacità di correggere gli errori che hanno portato alla situazione critica. Lo scopo è quello di fornire le migliori tecniche di problem solving utilizzate nelle aziende più fiorenti del mondo, nonché gli strumenti pratici per avviare un percorso di miglioramento che coinvolga tutti i livelli dell'organizzazione, dai più bassi ai più alti.
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Come trasformare un reclamo in opportunità
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, Alessandro Lussiana, Seby Genova
- Length: 3 hrs
- Release date: 06-06-17
- Language: Italian
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Contact, Care, Communicate
- How Interpersonal Skills Are the Foundation of Genuine Customer Service
- By: Stephanie Dollschnieder
- Narrated by: Stephanie Dollschnieder
- Length: 2 hrs and 47 mins
- Unabridged
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Discover the secrets of effective customer interaction and watch your business grow. Contact, Care, Communicate contains insights gleaned from over two decades of successful training, research, and consultation in the field of customer service.
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Contact, Care, Communicate
- How Interpersonal Skills Are the Foundation of Genuine Customer Service
- Narrated by: Stephanie Dollschnieder
- Length: 2 hrs and 47 mins
- Release date: 01-06-17
- Language: English
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Beyond Advertising
- Creating Value Through All Customer Touchpoints
- By: Yoram "Jerry" Wind, Catharine Findiesen Hays
- Narrated by: Karen Saltus
- Length: 8 hrs and 40 mins
- Unabridged
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The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world's most forward-thinking executives, innovators, and academics, all grappling with today's unique challenges and opportunities.
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Beyond Advertising
- Creating Value Through All Customer Touchpoints
- Narrated by: Karen Saltus
- Length: 8 hrs and 40 mins
- Release date: 09-05-17
- Language: English
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- By: Julie C. Lellis PhD, Melissa Eggleston
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Unabridged
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Release date: 03-03-17
- Language: English
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Business Essentials of Customer Service
- By: Business Essentials
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Original Recording
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A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty. Each chapter is a recorded conversation with each guru and is designed with the listener in mind, not the reader. The power of this audiobook is that it provides a breadth of different views from different leading business experts on customer service all in volume.
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Business Essentials of Customer Service
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Release date: 09-01-17
- Language: English
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- By: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 03-02-17
- Language: English
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- By: Gini Graham Scott
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Unabridged
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Dealing with Impossible Clients points out the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger signals before working with such a client and when to cut your losses to avoid further problems down the road.
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Release date: 22-09-16
- Language: English
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- By: Ramit Gupta
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Unabridged
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The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Release date: 21-06-16
- Language: English
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