Showing titles in Customer Service
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- By: Steve Rangoussis
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Unabridged
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Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Release date: 17-07-20
- Language: English
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- By: Charles McIntyre, Harold Glaser
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Unabridged
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The Art of Selling Rocket Science is a rare series of books written specifically for sales and marketing of technical services, including engineering, architecture, construction, applied science, information technology, and management consulting. These books support our main theme that the marketing and sales of complex, technical services are distinctly different from simpler consumer services. The professionals who provide these services earn their livings by developing solutions to complex problems, yet are also asked to participate in selling their services to customers.
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Release date: 03-07-20
- Language: English
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Regular price: £6.99 or 1 Credit
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- By: Megan Driscoll
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Unabridged
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#Resolve to Evolve is the book for anyone looking to start or grow a business in today’s changing markets. Whether your business is focused on products or services, the key to success is reaching the right consumers, and Megan Driscoll has written the book on how to do that. Using personal anecdotes and third-party research, Megan takes us with her as she learns the ins and outs of public relations and how she overcame the hurdles she faced in starting her own niche agency EvolveMKD.
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Release date: 09-06-20
- Language: English
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Regular price: £11.99 or 1 Credit
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Beans
- Four Principles for Running a Business in Good Times or Bad
- By: Leslie Yerkes, Charles Decker
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Unabridged
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Based on the success story of a small Seattle coffee shop, this little book is a tasty brew of sound principles and instructive anecdotes. As the coffee shop owner looks for ways to retain his customer base, a consultant helps him focus on what really matters. Authors Yerkes and Decker, renowned for their consulting and business savvy, have done their homework and turned Beans into "a business fable taken from real life".
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Beans
- Four Principles for Running a Business in Good Times or Bad
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Release date: 05-12-17
- Language: English
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Regular price: £7.99 or 1 Credit
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- By: Gabriel Vallejo López
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Unabridged
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Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Release date: 21-12-20
- Language: Spanish
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- By: Javier Benavente Barrón
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Unabridged
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¿Deseas conseguir o fidelizar clientes? ¿Quieres triunfar profesionalmente, emprender con éxito, prosperar en tu trabajo o hacer amigos? Aquí encontrarás las respuestas. Este es un libro autobiográfico con la fuerza de la experiencia y de la verdad. El autor muestra en 20 claves cómo lograr el liderazgo y la abundancia para que otros, como tú, lleguen más rápido y sin tropiezos al destino.
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Release date: 17-06-20
- Language: Spanish
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Regular price: £16.99 or 1 Credit
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Loyalität gewinnen
- Mit Empathie, Verantwortung und Großzügigkeit zu wertvollen Beziehungen im Team und mit den Kunden
- By: Sandy Rogers, Leena Rinne, Shawn Moon
- Narrated by: Sebastian Pappenberger
- Length: 6 hrs and 31 mins
- Unabridged
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Sind Sie sich sicher, dass Ihre Kunden tatsächlich zufrieden sind? Also nicht einfach nur nicht unzufrieden, sondern wirklich zufrieden, begeistert. Sind Ihre Kunden loyale Fans Ihres Unternehmens, Ihrer Marke? Um heute wirtschaftlich erfolgreich zu sein, reicht es nämlich nicht, dass Ihre Kunden aus Bequemlichkeit oder reiner Gewohnheit bei Ihnen kaufen. Sie müssen das Herz und die Loyalität Ihrer Kunden gewinnen, denn nur dann werden Ihre Kunden zu Ihrem wichtigsten Markenbotschafter, der Ihnen die Treue hält und Sie überall weiterempfiehlt - on- und offline.
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Loyalität gewinnen
- Mit Empathie, Verantwortung und Großzügigkeit zu wertvollen Beziehungen im Team und mit den Kunden
- Narrated by: Sebastian Pappenberger
- Length: 6 hrs and 31 mins
- Release date: 17-06-20
- Language: German
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- By: Stephan Heinrich
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Unabridged
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Lernen Sie mit diesem Hörbuch, wie Sie im digitalen Zeitalter Ihre Neukundengewinnung vorantreiben! Im Rahmen der Digitalisierung ist es nicht leicht, Neukunden durch bisher bekannte Akquise-Strategien zu gewinnen. Der Vertrieb via Telefon ist heutzutage zwar nicht unmöglich, es handelt sich jedoch auch nicht um einen der beliebtesten Vertriebskanäle. Dieses Buch zeigt Ihnen daher, wie Sie mittels digitaler Neukundengewinnung Ihre Zielgruppe erweitern.
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Release date: 26-01-21
- Language: German
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Watchdog
- How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy
- By: Richard Cordray, Elizabeth Warren - foreword
- Narrated by: Rick Adamson
- Length: 10 hrs and 16 mins
- Unabridged
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Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions....
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Watchdog
- How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy
- Narrated by: Rick Adamson
- Length: 10 hrs and 16 mins
- Release date: 28-07-20
- Language: English
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At Your Service
- How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
- By: Frank Eliason
- Narrated by: Nicholas Tichovsky
- Length: 7 hrs and 7 mins
- Unabridged
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Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all-time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees.
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At Your Service
- How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
- Narrated by: Nicholas Tichovsky
- Length: 7 hrs and 7 mins
- Release date: 09-07-20
- Language: English
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- By: Richard Owen, Laura L. Brooks
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Unabridged
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Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Release date: 09-07-20
- Language: English
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The Wallet Allocation Rule
- Winning the Battle for Share
- By: Timothy Keiningham, Lerzan Aksoy, Luke Williams, and others
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release date: 27-07-20
- Language: English
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- By: Richard Abraham
- Narrated by: Peter Ganim
- Length: 2 hrs and 55 mins
- Unabridged
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Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving". Mr. Shmooze gives for a living. He starts by listening and he quickly comes to understand what people really need. His customers love him because he gives more than he takes. They trust him because he is passionate about their interests.
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- Narrated by: Peter Ganim
- Length: 2 hrs and 55 mins
- Release date: 09-07-20
- Language: English
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Romancing the Brand
- How Brands Create Strong, Intimate Relationships with Consumers
- By: Tim Halloran
- Narrated by: Julie McKay
- Length: 7 hrs and 13 mins
- Unabridged
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Drawing on exclusive, in-depth interviews with managers of some of the world's most iconic brands, Romancing the Brand arms you with an arsenal of classic and emerging marketing tools - such as benefit laddering and word-of-mouth marketing - that make best-in-class brands so successful. The book is filled with examples, strategies, and tools from powerful brands that consumers love, including Coke, Dos Equis, Smartwater, the Atlanta Falcons, Domino's Pizza, Bounty, Turner Classic Movies, and many more.
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Romancing the Brand
- How Brands Create Strong, Intimate Relationships with Consumers
- Narrated by: Julie McKay
- Length: 7 hrs and 13 mins
- Release date: 27-07-20
- Language: English
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Marketing in the Participation Age
- A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
- By: Daina Middleton
- Narrated by: Daina Middleton
- Length: 5 hrs and 22 mins
- Unabridged
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Marketing in the Participation Age shows you how to rethink marketing. Transform consumers into active participants for your brand by capturing their interest, empowering them to contribute, and developing meaningful relationships that keep them involved. Learn how to create a marketing environment that fulfills your customers' desire to seek challenges and discover new things - and watch their participation yield greater revenues for your business.
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Marketing in the Participation Age
- A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
- Narrated by: Daina Middleton
- Length: 5 hrs and 22 mins
- Release date: 09-07-20
- Language: English
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- By: Kelly McDonald
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Unabridged
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Release date: 09-07-20
- Language: English
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Pre-Commerce
- How Companies and Customers are Transforming Business Together
- By: Bob Pearson
- Narrated by: John Allen Nelson
- Length: 9 hrs and 54 mins
- Unabridged
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Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.
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Pre-Commerce
- How Companies and Customers are Transforming Business Together
- Narrated by: John Allen Nelson
- Length: 9 hrs and 54 mins
- Release date: 10-07-20
- Language: English
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- By: Marsha Collier
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Unabridged
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Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday". They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media.
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Release date: 10-07-20
- Language: English
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It's the Customer, Stupid!
- 34 Wake-Up Calls to Help You Stay Client-Focused
- By: Michael A. Aun
- Narrated by: Pete Larkin
- Length: 5 hrs and 51 mins
- Unabridged
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Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, 95 percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more.
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It's the Customer, Stupid!
- 34 Wake-Up Calls to Help You Stay Client-Focused
- Narrated by: Pete Larkin
- Length: 5 hrs and 51 mins
- Release date: 10-07-20
- Language: English
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The High Roller Experience
- How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- By: David Norton
- Narrated by: Doug Greene
- Length: 5 hrs and 19 mins
- Unabridged
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Marketing legend David Norton orchestrated the initiatives that made Harrah's/Caesars Entertainment one of the greatest marketing companies in the world. His approach of using data to identify opportunities for the business, developing the narrative to sell throughout the organization and partnering with various constituents to drive successful implementation operationally is unparalleled. In The High Roller Experience, he shares his secrets to creating an unbeatable marketing strategy.
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The High Roller Experience
- How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- Narrated by: Doug Greene
- Length: 5 hrs and 19 mins
- Release date: 22-07-21
- Language: English
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