Showing titles in Customer Service
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- By: Stan Phelps, Evan Carroll
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Unabridged
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Are you looking to stand out from your competition? Uhh, is that even a question? Of course, you are! Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. Purple represents “a little extra” whereas the goldfish stands for “differentiation.” A Purple Goldfish is defined as any time a business purposely goes above and beyond to provide a little something extra to differentiate the experience and honor the relationship.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Release date: 28-09-19
- Language: English
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- By: Hans Patzer
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Unabridged
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Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Release date: 23-08-19
- Language: German
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- By: Joshua H. Davidson
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Unabridged
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Release date: 23-07-19
- Language: English
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- By: Clair Tarry
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Unabridged
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If I told you this audiobook can teach you how to positively manipulate a situation into your favor by replacing one word, would you be interested? I bet the answer is yes. Through the hidden language of success, this audiobook does just that. Learn the eight common every day words society uses, in most cultures around the world which create argumentative settings, self-defensive reactions and, communication breakdown.
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Release date: 10-04-19
- Language: English
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- By: Chirstopher Lodge
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Unabridged
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Mit diesem Hörbuch lernen Sie, wie sie Panikattacken und andere Angststörungen loswerden. Angst und Panikattacken müssen sie nicht besitzen, Ich zeige Ihnen 10 einfache und praxisnahe Methoden wie Sie ohne Therapie erfolgreich werden. Im Leben läuft es nicht immer Rund, Angststörung ist dabei ein unangenehmes druck Gefühl welches wir gemeinsam in diesem Hörbuch lösen werden. Ängste verstehen und überwinden wird von nun an zu Ihren Stärken gehören.
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Release date: 29-03-19
- Language: German
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- By: Kathryn Dager, Danielle Isaac
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Unabridged
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Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Release date: 17-12-18
- Language: English
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Kundengewinnung
- Sales-up-Call
- By: Stephan Heinrich, Florian Funfack
- Narrated by: Stephan Heinrich, Florian Funfack
- Length: 1 hr and 2 mins
- Unabridged
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Klarheit - weshalb Kunden Klarheit lieben: Überraschen Sie Ihre Gesprächspartner! Was wollen Kunden wirklich? Wie Sie sich von Mitbewerbern unterscheiden.
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Kundengewinnung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Florian Funfack
- Series: Sales-up-Call
- Length: 1 hr and 2 mins
- Release date: 05-12-18
- Language: German
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- By: Reiner S. Bandorf
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Unabridged
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Reiner S. Bandorf berichtet in seinem Hörbuch über negative und positive Erlebnisse im Kundenservice in verschiedensten Branchen wie Gastronomie, Autogewerbe und Einzelhandel. Er lässt es aber nicht bei Lob oder Tadel bleiben. Sein Anliegen ist es, Schwachstellen und Unterlassungssünden aufzuzeigen. Diese können meist mit wenig Aufwand behoben werden, haben aber eine nachhaltige Wirkung.
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Release date: 04-12-18
- Language: German
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How to Handle Cranky Customer Problems Using Behavioral Science
- By: Jennifer Hancock
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Unabridged
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Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
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How to Handle Cranky Customer Problems Using Behavioral Science
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Release date: 26-11-18
- Language: English
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- By: Cindy Koebele
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Unabridged
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Release date: 21-08-18
- Language: English
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- By: David Gómez
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Unabridged
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Las compañías hacen grandes esfuerzos por ganarse un cliente, para luego perderlo por una precaria actitud de servicio. Las áreas trabajan internamente como islas, desconectadas de la realidad y de las necesidades de la gente a la cual deberían servir. Pero, ¿qué pasaría si después de un día agotador tomara un taxi y lo que sucede adentro transforma su vida para siempre?, ¿qué pasaría si dejara de esperar a que las cosas pasen y se dedicara a lograr que sucedieran?
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Release date: 01-08-18
- Language: Spanish
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- By: Gini Graham Scott
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Unabridged
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things.
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Release date: 27-07-18
- Language: English
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- By: Wayne Olson
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Unabridged
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Transform your business or nonprofit organization. The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Release date: 23-04-18
- Language: English
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- By: Michael Fertik, David C. Thompson
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Unabridged
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Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Release date: 20-01-15
- Language: English
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Remarkable Service: How to Keep Your Doors Open
- By: Mike Mack MBA
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Unabridged
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It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business has the ability to create and deliver remarkable service. Do you believe this? This audiobook is packed with unforgettable customer service stories. Some are truly remarkable in a great way, and some are so bad that we will remark about the story and the businesses involved for a very long time.
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Remarkable Service: How to Keep Your Doors Open
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Release date: 22-02-18
- Language: English
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- By: Susan Solovic, Ray Manley
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Unabridged
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Release date: 20-02-18
- Language: English
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- By: Donovon Jenson
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Unabridged
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Release date: 08-01-18
- Language: English
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- By: Gini Graham Scott PhD
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Unabridged
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Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Release date: 28-08-17
- Language: English
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- By: David Nour
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Unabridged
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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love it. cofounder myrep.com
- By Anonymous User on 06-06-20
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Release date: 30-05-17
- Language: English
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- By: David Gómez
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Unabridged
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Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la actitud de indiferencia de algún representante de la compañía y 9 de cada 10 pagarían más por una mejor experiencia.
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Release date: 19-05-17
- Language: Spanish
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