Showing titles in Mentoring & Coaching

Imagine you can have the knowledge you want to start your business and live the Hassle Free All-American Lifestyle of Independence, Prosperity and Peace of Mind.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

New owner's manual for success! Rewrite the story of your life. How many times have you replayed the disappointing or hurtful moments from your life over and over in your head? Has it shaped who you are? Do you believe your own negative self-chatter? Do you think success is only for the lucky, educated, or connected? Do you long for something you believe you'll never have? If there's one book that will shift that for you, this is it.

Tech Leadership is a detailed blueprint for career development in a dynamic industry. If you like empowering others, accomplishing big things, and gaining insights from today’s visionaries, then you’ll love Andrew Swerdlow’s seasoned wisdom and mentorship.

The only roadmap for a Founder-CEO succession like no other: A how-to for the cohesion, momentum, and growth everyone is expecting. It's hard enough to replace a CEO. There is an extra layer of difficulty when you're following a founder. Matt Sharrers knows because he's been there. He knows, firsthand, how challenging it can be to find your footing and accelerate scale. From getting the transition right to professionalizing the business to identifying your team to working with the board, The Second CEO is the road map for this pivotal time.

I studied over 200 of the best TED talks. I broke each TED talk down in terms of structure, message, and delivery. Here's what I discovered: After studying over 200 TED talks, the one commonality among all the great TED talks is that they contain stories. Discover the 23 storytelling secrets of the best TED talks! In this short, but powerful, guide you're going to learn how to use stories to make your presentations engaging and entertaining.

50 Business Classics presents the key ideas from classic texts such as My Years with General Motors and Michael Gerber's The E-Myth Revisited to contemporary business lessons from the rise of tech giants like Google, Apple and Amazon. It contains revealing biographies of luminaries like Steve Jobs and Warren Buffett as well as lesser-known stories including creation of publishing giant Penguin and Chinese behemoth Alibaba.

UNLEARNING: 15 Experiments That Transformed My Life is an inspiring journey of self-discovery and personal transformation. International best selling author Kunal Gupta shares vulnerably and openly the bold and sometimes radical experiments he willingly did to unlearn the societal norms and habits that no longer served him. By challenging conventional wisdom, he embarked on a path to discover a more intentional, fulfilling way of living.

Ordet psykopat kan få det til at gyse i folk. Man tænker på seriemordere og diktatorer. Men de allerfleste psykopater er ikke kriminelle. Tværtimod går de rundt blandt resten af befolkningen og gør livet surt for os. Blandt fagfolk er det en almindelig antagelse, at omkring 2-4% af alle mænd er psykopater, mens kun 1% af kvinderne er det, svarende til ca. 2% af befolkningen som helhed. Men der er endvidere en hypotese om, at blandt chefer er andelen større.

Leading in today’s dynamic, ever-changing environment is harder than ever. The stakes are high. Expectations of leaders have increased. Competitive landscapes are evolving at a quickening pace. The real challenge of leadership isn’t creating a vision for your team or building the right culture. It isn’t goal setting or communicating effectively. The real challenge isn’t even hiring or firing people. No, the real challenge of leadership is doing all these things at once when deep down you feel like an impostor.

Self-awareness is key for new and seasoned leaders who want to avoid micro-managing, handle criticism with grace, and give others the credit they deserve. Maxwell also aims to help current and new managers looking to identify their strengths, become a better learner, and improve listening skills.

A pioneering book, Unfiltered: The CEO and the Coach, for the first time, opens the doors that normally shield the confidential world of coaching conversations. The book, through its candour, helps listeners fully grasp the life-changing impact that coaching can have. Conceived as a leadership development book, the authors share the narratives (both individual and mutual) of their partnership over the course of five years.

Based on data and insights from more than 100,000 virtual and in-person coaching conversations conducted by the talented coaches of global coaching company BTS Coach comes the first guide to take BTS Coach's evidence-based coaching process to a mass audience. In a concise, easy-to-understand manner, listeners will discover four mindsets - be, relate, think, and inspire - that are most critical for individuals to experience deep, meaningful change, along with the process and tools for sparking their own powerful conversations to get the best out of themselves and those around them.

Two years ago, Dr. Ella F. Washington, organizational psychologist, Founder and CEO of DEI strategy consulting firm Ellavate Solutions, and Professor of Practice at Georgetown University’s McDonough School of Business, shared her vision for a fairer, healthier, more productive “workplace utopia” with business leaders looking to make positive change in The Necessary Journey: Making Real Progress on Equity and Inclusion. The book was a hit with the C-Suite, but left workers asking, What about me?

Does the mere thought of selling cause you to break out in a cold sweat? Is a great salesperson something you desperately want to become, but struggle with overcoming fear, being pushy, or being seen as "that guy/girl" who people avoid like the plague? If this sounds like you, breathe easy, you aren't alone. Hope is here! Selling is littered with many potential land mines; however, you can learn the exact sales skills needed to build greater levels of sales confidence and sell like a pro. Building sales confidence involves being real with yourself and having a proven road map.

Do you own your business or does your business own you? After working with the country’s top financial advisors for decades, business development entrepreneur Shawn Sparks, has seen far too many financial advisors whose success has led to less freedom and joy overall. Raised on the idea that in financial services, production is the name of the game, these founders develop highly productive businesses but unfortunately, they are dependent on them. This leads to burnout, unhappiness, unfulfilled lives and unfulfilled missions.

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise. However, the full-speed-ahead approach can backfire. By taking time to pause and reflect, it's possible to notice new pathways and develop innovative solutions that allow for impactful results. Executive coach Janet M. Harvey has worked with leaders and teams around the world to explore the common tensions that arise in the workplace.

Drawing on the latest research in social psychology, Dr Connson Chou Locke will look at why we are prone to miscommunicate and how to overcome these barriers. This practical guide, based on her hugely popular Guardian Masterclass, will help you hone your personal style and enhance your presence and influence with ease.

The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance. The hero Marty is like you: a very capable tech nerd, with a high work ethic and strong desire to contribute. But his career is stalled and he’s frustrated. By chance, Marty meets an industry veteran who agrees to guide him. The seven lessons allow Marty to remove career limiting mistakes—and turn them into advantages.

NASA, Pixar Animation Studios, and BMW all use the Process Communication Model as a way of training leaders to connect effortlessly with anyone. This book simplifies the complex model to make it easy for anyone to use. Today, more than ever, leaders need a new style of leadership. They are realizing that true transformation happens through meaningful relationships, and discovering that the key to sustainable connections that create possibility and potential is through communication.