Showing titles in Customer Service
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- By: Jeff Toister
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Unabridged
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Better alternatives out there
- By jc on 16-01-18
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Release date: 06-11-12
- Language: English
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What Clients Love
- A Field Guide to Growing Your Business
- By: Harry Beckwith
- Narrated by: Harry Beckwith
- Length: 3 hrs and 29 mins
- Abridged
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Harry Beckwith, author of the marketing classics Selling the Invisible and The Invisible Touch, applies his unparalleled clarity, insight, humor and expertise to a new age of mass communication and mass confusion. What Clients Love will help you stand out from the crowd - and sell anything to anyone.
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What Clients Love
- A Field Guide to Growing Your Business
- Narrated by: Harry Beckwith
- Length: 3 hrs and 29 mins
- Release date: 10-01-03
- Language: English
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The Compass and the Nail
- How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
- By: Craig Wilson
- Narrated by: Kyle Tait
- Length: 5 hrs and 43 mins
- Unabridged
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The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior.
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The Compass and the Nail
- How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
- Narrated by: Kyle Tait
- Length: 5 hrs and 43 mins
- Release date: 14-05-19
- Language: English
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- By: Nick Mehta, Robin Van Lieshout
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 59 mins
- Unabridged
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Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 59 mins
- Release date: 26-12-23
- Language: English
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Release date: 11-04-18
- Language: English
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Why Customers Leave (and How to Win Them Back)
- (24 Reasons People Are Leaving You for Competitors, and How to Win Them Back*)
- By: David Avrin, Larry Winget - foreword
- Narrated by: David Avrin
- Length: 5 hrs and 24 mins
- Unabridged
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Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
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Why Customers Leave (and How to Win Them Back)
- (24 Reasons People Are Leaving You for Competitors, and How to Win Them Back*)
- Narrated by: David Avrin
- Length: 5 hrs and 24 mins
- Release date: 01-04-19
- Language: English
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- By: Mitch Joel
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Unabridged
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At last, here's THE audiobook that 21st century entrepreneurs have been waiting for - the inner-secrets of how highly successful Internet capitalists make millions by knowing who to reach and how to reach them online. From viral loops to social networking to how to cut through all the cyber-clutter, Six Pixels of Separation is mandatory listening for anybody who wants to expand their business via the Internet.
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Good book, needs a new edition
- By Margaret Bent on 11-10-18
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Release date: 04-09-09
- Language: English
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People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Unabridged
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What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors.
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People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Release date: 17-07-20
- Language: English
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Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- By: Micah Solomon
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Unabridged
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Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
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Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Release date: 23-10-23
- Language: English
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- By: Jason S. Bradshaw
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Unabridged
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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great as a short audiobook
- By dave on 15-12-20
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Release date: 25-11-19
- Language: English
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The Invisible Brand
- Marketing in the Age of Automation, Big Data, and Machine Learning
- By: William Ammerman
- Narrated by: Jason Culp
- Length: 8 hrs and 48 mins
- Unabridged
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The world of marketing is undergoing major change. Sophisticated algorithms can test billions of marketing messages and measure results, and shift the weight of campaigns - all in real time. What’s next? A complete transformation of marketing as we know it, where machines themselves design and implement customized advertising tactics at virtually every point of digital contact.
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The Invisible Brand
- Marketing in the Age of Automation, Big Data, and Machine Learning
- Narrated by: Jason Culp
- Length: 8 hrs and 48 mins
- Release date: 14-06-19
- Language: English
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- By: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers - they're superconsumers. Although small in number, superconsumers can have an outsized impact on a company's bottom line.
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The same idea repeated over and over
- By Kindle Customer on 19-09-23
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release date: 05-05-17
- Language: English
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Make Some Noise
- The Unconventional Road to Dominance
- By: Ken Schmidt
- Narrated by: Ken Schmidt
- Length: 14 hrs and 7 mins
- Unabridged
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Ken Schmidt is a wanted man. His role in transforming Harley-Davidson Motor Company - one of the most celebrated corporate success stories in history - led business leaders all over the world to seek his guidance. After all, how many companies can get their customers to tattoo their logo on their arms? After having worked with more than one thousand companies worldwide, Schmidt is ready to share the secrets that spurred Harley-Davidson’s remarkable turnaround.
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Superb book!
- By G. Clark on 03-01-23
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Make Some Noise
- The Unconventional Road to Dominance
- Narrated by: Ken Schmidt
- Length: 14 hrs and 7 mins
- Release date: 13-11-18
- Language: English
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- By: Richard Owen, Laura L. Brooks
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Unabridged
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Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Release date: 09-07-20
- Language: English
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A World Gone Social
- How Companies Must Adapt to Survive
- By: Ted Coine, Mark Babbitt
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Unabridged
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Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...
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A phenomenal book
- By MP on 01-09-15
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A World Gone Social
- How Companies Must Adapt to Survive
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Release date: 20-08-14
- Language: English
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- By: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Release date: 15-02-22
- Language: English
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Keep Your Customers
- How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
- By: Ali Cudby
- Narrated by: Kim S. Monti
- Length: 5 hrs and 50 mins
- Unabridged
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Keep Your Customers shares why loyalty in the business world matters and walks companies through the strategies and tactics that boost long-term customer value. It costs five to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company’s process to keep their customers is tied directly to their revenue and profitability.
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Keep Your Customers
- How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
- Narrated by: Kim S. Monti
- Length: 5 hrs and 50 mins
- Release date: 08-07-20
- Language: English
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Customer Care Excellence
- How to Create an Effective Customer Focus
- By: Sarah Cook
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Unabridged
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.
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Customer Care Excellence
- How to Create an Effective Customer Focus
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Release date: 30-11-17
- Language: English
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Human Sigma
- Managing the Employee-Customer Encounter
- By: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release date: 29-11-16
- Language: English
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- By: David Brownlee
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Unabridged
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Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Release date: 13-08-19
- Language: English
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