Episodes

  • TP407 - Leadership and Change in Healthcare

    TP407 - Leadership and Change in Healthcare
    Oct 30 2024
    In this episode, hosts Reed Smith and Chris Boyer discuss essential traits for healthcare leaders facing industry-wide transformation. They explore adaptive leadership styles, including transformational leadership, which fosters loyalty, creativity, and resilience. The episode also discusses the four C’s of Leading Through Change and offers practical insights for navigating healthcare's unique challenges. Jill Austin joins the show to discuss her new book, Transformative Leadership: Self-Mastery for the New Voice of Business Success. Mentions from the Show: How Transformational Leadership Can Inspire Others The Four C’s of Leading Through Change “Transformative Leadership: Self-Mastery for the New Voice of Business Success” on Amazon New Voice of Leadership website Jill Austin on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
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    55 mins
  • TP406 - Digital Disruption and Changing Expectations of Digital

    TP406 - Digital Disruption and Changing Expectations of Digital
    Oct 23 2024
    In this episode, hosts Reed Smith and Chris Boyer explore the significant disruptions currently transforming the US healthcare system, from innovations reshaping service delivery to changes in how the market operates and how patients receive care. They outline five major disruptive trends and discuss how health systems can build resilience in the face of these changes. This episode also features an insightful interview with Mike Schneider from Greystone, where he shares his perspective on the evolving digital expectations within health systems and offers an exclusive sneak peek of what to expect at HCIC this year. Mentions from the Show: 2024 healthcare services outlook: Challenges and opportunities The healthcare disruptors expected to make an impact in 2024 Driving growth through consumer centricity in healthcare 2024 Outlook: 'Blurring of the lines' as providers, retailers and payers plotting primary care plays Moody's upgrades healthcare outlook from negative to stable for 2024 Healthcare’s next chapter: What’s ahead for the US healthcare industry A tough 2024 is on the horizon. Here's how Deloitte says healthcare leaders should prepare HCIC.net Greystone.net Mike Schneider on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 hr and 1 min
  • TP405 - Do Healthcare Consumers Actually “Shop”?

    TP405 - Do Healthcare Consumers Actually “Shop”?
    Oct 16 2024
    In this episode, hosts Reed Smith and Chris Boyer explore the concept of consumer-driven healthcare and why it often falls short of true "shopping" experiences, discussing how factors like insurance coverage, geographic limitations, and health drivers complicate decision-making for patients. From the pitfalls of online appointment scheduling to the limitations of "reserve your spot" features in emergency departments, they break down how healthcare systems must improve UX/UI design to better serve patients. Mentions from the Show: Why “Shopping” is a Problematic UX Metaphor for Considered Purchases Such as Healthcare The Future of Healthcare: 5 Trends to Watch in 2023 Health Literacy in the United States America Worries About Health Costs ​​Accenture: Human at the Heart Real-Time Access to Electronic Health Record via a Patient Portal in a Tertiary Hospital: Is it Harmful? A Retrospective Mixed Methods Observational Study From Data To Decisions: Using Insights For Better Results Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices
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    45 mins
  • TP404 - The New Health Playbook: Drivers, Consumerism, and Marketing

    TP404 - The New Health Playbook: Drivers, Consumerism, and Marketing
    Oct 9 2024
    In this episode, Reed Smith and Chris Boyer the "drivers of health," healthcare consumerism, and the role of marketing in shaping patient experiences. They explore how social, economic, and environmental factors impact health, how consumers are increasingly empowered in their care decisions, and how a strategic, consumer-focused approach can drive meaningful change. Mentions from the Show: Kaiser Permanente: Housing for health Ten Years Later, Flint Still Doesn't Have Clean Water Boston Medical Center Codesigns Food Is Medicine Resources with Local Community as Part of New Study How Geisinger Health System’s Refund Promise Puts Patient Experience at the Center of the Enterprise Dignity Health: Humankindness heals. Mind, body, and spirit. Addressing the drivers of health to improve outcomes for everyone Consumers rule: Driving healthcare growth with a consumer-led strategy Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices
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    36 mins
  • TP403 - The Three Axis of ROI in Healthcare Digital Experience

    TP403 - The Three Axis of ROI in Healthcare Digital Experience
    Oct 2 2024
    In this episode, Chris Boyer and Reed Smith explore how the concept of ROI in healthcare digital experience extends beyond financial returns to impact patient care, operations, and sustainability. They break down ROI into three key areas: growth, cost savings, and improving experience and highlight how digital tools like telemedicine, patient portals, and automation drive patient acquisition, streamline operations, and improve both patient and provider experiences. Mentions from the show: Finding the ROI in Patient Engagement Programs Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices
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    42 mins
  • TP402 - Point Based vs. Platform solutions

    TP402 - Point Based vs. Platform solutions
    Sep 25 2024
    In this episode, Reed Smith and Chris Boyer explore the critical decision organizations face between adopting point-based solutions vs. integrated platforms. They delve into the pros and cons of each approach, highlighting the importance of aligning these choices with organizational needs - and share how holistic frameworks and AI-powered technologies can elevate user experiences in healthcare, improving efficiency, patient satisfaction, and operational outcomes. Mentions from the show: Point Solutions Or An Integrated Platform: A Business-Critical Decision The platform play: How to operate like a tech company Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices
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    38 mins
  • TP401 - Is AIO the New SEO?

    TP401 - Is AIO the New SEO?
    Sep 18 2024
    In this episode, hosts Reed Smith and Chris Boyer explore the evolution of search engine optimization and the growing impact of generative AI, exploring how large language models (LLMs) and their capabilities in natural language processing (NLP) can impact SEO efforts. They also touch on the benefits and challenges of AIO (Artificial Intelligence Optimization), highlighting how it automates content generation, data analysis, and task efficiency. Their conversation with Carrie Liken also offers insight into how businesses can optimize their strategies for AI-driven search environments. Mentions from the Show: Unleashing the Power of Large Language Models for SEO Move Over SEO, It's Time For AIO Is the AI Revolution Overhyped? Maybe… Carrie Liken on LinkedIn Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices
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    55 mins
  • TP400 - A Very Special (Milestone) Episode

    TP400 - A Very Special (Milestone) Episode
    Sep 11 2024
    In this milestone 400th episode of the Touch Point podcast, hosts Chris Boyer and Reed Smith reflect on the last almost eight years of podcasting, and share stories from the early days (how it began and the first few episodes), to how the topics have shifted over the years, and reflect on memorable moments throughout the show lifetime. They also are humbled to share voices messages from fans and former guests of the show: Steve Koch, Alan Shoebride, Drew Diskin, Joe Doyle, Chris Morris, Jeremy Harrison, James Gardner, Dave Dolton (of Optum), Aaron Watkins, Aaron Clifford, Cynthia Newton, Rob Rosenberg, Danny Fell and Jeremy Mittler. Thanks to all of our listeners - and here’s to 400 more! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    55 mins