• What to do when your champion leaves | #1

  • Oct 1 2024
  • Length: 28 mins
  • Podcast

What to do when your champion leaves | #1

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  • Summary

  • Kristi and Stino share tips on how to react when your biggest fan at your customer picks up and walks out.

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    ⏱️ Timestamps:

    00:00:00 - Intro

    00:02:58 - Peggy’s challenge: Replacing an executive sponsor

    00:03:57 - Building relationships with new execs

    00:07:27 - Leveraging titles to get a foot in the door

    00:10:51 - CSM empowerment and ownership

    00:14:49 - Creative ways to engage new stakeholders

    00:18:13 - Rebuilding when your main contact is gone

    00:20:07 - Importance of engaging executives early

    00:25:10 - Different CS approaches for different tools

    00:25:48 - Did we help Peggy?


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    💁‍♀️💁‍♂️ Connect with the hosts:

    Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

    Kristi's website: https://www.kristifaltorusso.com/

    Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/


    Key topics: customer champion, customer success, stakeholder mapping
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