• What does it take to build a successful BPO company? How successful are you with your agents?

  • By: richard blank
  • Podcast

What does it take to build a successful BPO company? How successful are you with your agents?

By: richard blank
  • Summary

  • SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group




    What does it take to build a successful BPO company? How successful are you with your agents?


    In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.


    In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.


    Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.


    https://lnkd.in/gXuvGpBG


    https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY


    https://www.costaricascallcenter.com


    The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center


    Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER


    https://youtu.be/Tz1r7IOiVGo



    Hosted on Acast. See acast.com/privacy for more information.

    richard blank
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Episodes
  • Challenges of a Call Center CEO with Richard Blank.The Overcoming Adversity Podcast by Michael W. Allison.
    Mar 19 2025



    Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired.



    EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times.


    Michael Allison


    Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world.




    https://youtu.be/B5DfY4BU6ow

    https://youtu.be/1uqWNvb6f4Y

    https://youtu.be/xjx0eD_7JJc



    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ



    Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending



    Hosted on Acast. See acast.com/privacy for more information.

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    44 mins
  • Living La Vida Costa Rica with Richard Blank!On the road with Dr. Brian King.
    Mar 19 2025



    Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber!


    27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy.


    Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.



    https://youtu.be/qKkdxqm6uoc

    https://youtu.be/yGy7ZiCgoBs

    https://youtu.be/WnSLocoYLdQ

    https://youtu.be/5PEKwPK9wf4




    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ


    On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending


    Hosted on Acast. See acast.com/privacy for more information.

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    44 mins
  • Richard Blank’s Masterclass in Telemarketing and Leadership.Kevin Brierton No Excuse Pro Podcast.
    Mar 17 2025



    Episode 25: Dialing Success


    Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, he’s a recognized leader, known for his motivational speaking and skillful training in telemarketing.


    Learn how Richard built Costa Rica’s Call Center into a powerhouse by focusing on motivational leadership, personalized training sessions, and his deep understanding of communication and customer service. This episode is packed with actionable strategies for anyone in sales, customer service, or leadership roles.


    In a world brimming with potential yet riddled with excuses, the No Excuse Pro Podcast stands as a beacon of actionable insight. Hosted by Kevin Brierton – a voice of clarity in the cacophony of 'could haves' and 'should haves' – this podcast is your weekly ticket to breaking the chains of procrastination and inaction.



    https://youtu.be/3yoXzYlDQvM

    https://youtu.be/JXZLgv0sQ2M


    The Hero's Journey: Leaving the Castle and Slaying the Dragon

    So tell me more about that. That's really good stuff there. I should be selling real estate in Scottsdale, getting yelled at by my older brother telling me to make more phone calls. But I think a lot of the excuses people are making is because they have a lot of pressure from their family or they've never left the island and they don't know what's out there or they're just comparing themselves to others that have never left the castle. And so you read about these fables. It's really a hero's journey. You're supposed to leave a castle, slay a dragon, and save a princess. How are you supposed to do it unless it's planned out for you? And so I'm not telling you to steal a car and drive cross-country. I was building on momentum from the second language, getting better at it, interning during college, certain jobs post-grad. So my goodness gracious, you see the trajectory. You see where it's going. This is... And you want to know something else? When somebody does wax on, wax off, dedicated practice above and beyond what work or school expects of you, reading the extra book, going, as you say, to the seminars, meeting the people, my God, is that a spark in somebody? You should never put that out if they're really practicing that violin and piano, no matter how it sounds, because they're living life, they're drinking it. And that could always lead to other things, too.


    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ



    Kevin Brierton, No Excuse Pro Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending



    Hosted on Acast. See acast.com/privacy for more information.

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    32 mins

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