• What does it take to build a successful BPO company? How successful are you with your agents?

  • By: richard blank
  • Podcast

What does it take to build a successful BPO company? How successful are you with your agents?

By: richard blank
  • Summary

  • SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group




    What does it take to build a successful BPO company? How successful are you with your agents?


    In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.


    In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.


    Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.


    https://lnkd.in/gXuvGpBG


    https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY


    https://www.costaricascallcenter.com


    The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center


    Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER


    https://youtu.be/Tz1r7IOiVGo



    Hosted on Acast. See acast.com/privacy for more information.

    richard blank
    Show More Show Less
Episodes
  • Living La Vida Costa Rica with Richard Blank!On the road with Dr. Brian King.
    Mar 19 2025



    Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber!


    27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy.


    Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.



    https://youtu.be/qKkdxqm6uoc

    https://youtu.be/yGy7ZiCgoBs

    https://youtu.be/WnSLocoYLdQ

    https://youtu.be/5PEKwPK9wf4




    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ


    On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending


    Hosted on Acast. See acast.com/privacy for more information.

    Show More Show Less
    44 mins
  • Richard Blank’s Masterclass in Telemarketing and Leadership.Kevin Brierton No Excuse Pro Podcast.
    Mar 17 2025



    Episode 25: Dialing Success


    Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, he’s a recognized leader, known for his motivational speaking and skillful training in telemarketing.


    Learn how Richard built Costa Rica’s Call Center into a powerhouse by focusing on motivational leadership, personalized training sessions, and his deep understanding of communication and customer service. This episode is packed with actionable strategies for anyone in sales, customer service, or leadership roles.


    In a world brimming with potential yet riddled with excuses, the No Excuse Pro Podcast stands as a beacon of actionable insight. Hosted by Kevin Brierton – a voice of clarity in the cacophony of 'could haves' and 'should haves' – this podcast is your weekly ticket to breaking the chains of procrastination and inaction.



    https://youtu.be/3yoXzYlDQvM

    https://youtu.be/JXZLgv0sQ2M


    The Hero's Journey: Leaving the Castle and Slaying the Dragon

    So tell me more about that. That's really good stuff there. I should be selling real estate in Scottsdale, getting yelled at by my older brother telling me to make more phone calls. But I think a lot of the excuses people are making is because they have a lot of pressure from their family or they've never left the island and they don't know what's out there or they're just comparing themselves to others that have never left the castle. And so you read about these fables. It's really a hero's journey. You're supposed to leave a castle, slay a dragon, and save a princess. How are you supposed to do it unless it's planned out for you? And so I'm not telling you to steal a car and drive cross-country. I was building on momentum from the second language, getting better at it, interning during college, certain jobs post-grad. So my goodness gracious, you see the trajectory. You see where it's going. This is... And you want to know something else? When somebody does wax on, wax off, dedicated practice above and beyond what work or school expects of you, reading the extra book, going, as you say, to the seminars, meeting the people, my God, is that a spark in somebody? You should never put that out if they're really practicing that violin and piano, no matter how it sounds, because they're living life, they're drinking it. And that could always lead to other things, too.


    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ



    Kevin Brierton, No Excuse Pro Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending



    Hosted on Acast. See acast.com/privacy for more information.

    Show More Show Less
    32 mins
  • Join a Philadelphia expat guest Richard Blank living in Costa Rica.Nathaniel Noble Jr podcast.
    Mar 14 2025



    Where we talk about life, because it happens to everyone. Also great guest and indie artist Q & A sessions along with positive vibes.

    Nathaniel Noble Jr started this podcast to talk with everyday people about their life's journey and to connect hearts and souls of the common man.

    May you enjoy.


    https://youtu.be/6I5IuQzcYcM




    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ


    Nathaniel Noble Jr, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending



    Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.


    Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.


    Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.


    We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


    https://costaricascallcenter.com/en/outbound-bpo-campaigns/


    #NathanielNobleJr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest


    Hosted on Acast. See acast.com/privacy for more information.

    Show More Show Less
    38 mins

What listeners say about What does it take to build a successful BPO company? How successful are you with your agents?

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.