• What does it take to build a successful BPO company? How successful are you with your agents?

  • By: richard blank
  • Podcast

What does it take to build a successful BPO company? How successful are you with your agents?

By: richard blank
  • Summary

  • SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group




    What does it take to build a successful BPO company? How successful are you with your agents?


    In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.


    In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.


    Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.


    https://lnkd.in/gXuvGpBG


    https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY


    https://www.costaricascallcenter.com


    The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center


    Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER


    https://youtu.be/Tz1r7IOiVGo



    Hosted on Acast. See acast.com/privacy for more information.

    richard blank
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Episodes
  • What's your vision? Richard Blank tells all on Session 1 Vision Pros Live Podcast by Jackson Calame.
    Nov 21 2024

    Vision Pros Live Podcast by Jackson Calame. What's your vision? Richard Blank tells all on Session 1



    Learn powerful wisdom from awesome visionary leaders and gain access to growth principles, methods, and resources that will take YOUR vision to the next level!


    Vision Pros Live Podcast .The secret ingredients to success are in your blind spots.



    https://youtu.be/sGhQnbYqx7I



    The problem is that content marketing, social media, and A.I. are over-simplified buzz words. They are ALL short-term revenue growth hacks. Get rich quick schemes.


    Branding, organic seo, online ads, email marketing, digital, traditional, funnel hacking, and automation will continue to leave you empty handed and depleted.


    That won't change with your next contracted "yes man".


    The Law of Abundance and the Law of the Harvest can work in your favor though.


    Especially when you focus your life on serving others.


    How can you better tap into the power of that truth?


    Hard-work is to be embraced.


    Entrepreneurs and business leaders that truly care about the people they serve see value in our approach.


    If you want to make an impact that helps more people throughout this world, call me.


    Sustainable revenue growth is the answer.


    Why? Because hype is failing all around you.


    96% of businesses fail within 10 years.


    Tradition causes that.


    But fads aren't the answer.


    What can you do about it?


    You need true growth, and it's not easy.


    You need expert guidance to BUILD a real organization.


    1. You must put your customers' needs first.


    Hosted on Acast. See acast.com/privacy for more information.

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    20 mins
  • "Dreamers sometimes feel alone" V2V Interview featuring Richard Blank
    Nov 20 2024

    Victim to Victory Podcast Series Interview. Dare to be a dreamer with loyal INXS fan Richard Blank.


    Victim to Victory Podcast Series Interview


    At Victim to Victory, we share inspiring stories of individuals who have transformed their lives by overcoming incredible obstacles. Our channel is dedicated to showcasing real-life experiences of resilience, determination, and triumph. Whether it's beating the odds, rising above challenges, or finding light in the darkest times, these stories are here to motivate and uplift you.


    Join our community and discover the power of perseverance. Let these amazing tales encourage you to conquer your own challenges and achieve your dreams.



    Richard Blank's story has a lot of twists and turns. He calls Costa Rica home now as a thriving Entrepreneur. His story is one about coming of age, knowing that dreamers sometimes feel alone, taking a leap of faith to move to a different country and all the challenges & splendors that come with that.


    https://youtu.be/a8Xbz25r4fQ?si=i8D2DEujHHTgQfMS



    00:00 Intro

    01:48 Richard's Story

    19:19 Motivating in Costa Rica

    23:33 How Richard sees life

    34:30 Giving back to community

    46:19 Sharing life wisdoms

    48:58 Outro



    Tracey Cook is a Global Podcast Creator & Brand Storytelling Strategist & CEO of Brand Your Story Academy. Tracey helps online business owners launch, brand & market their Podcast for Passion, Purpose & Profit. Tracey is an Amazon No 1 Best Selling Author & a sought after speaker & trainer, that has been featured with Les Brown, Dr Joe Vitale and Pat Quinn. Tracey’s (TC) mission is to encourage people to share their stories for deeper authentic connections to make the world a better place.



    PODCAST LAUNCH STRATEGIST AT THE PODCAST EMPIRE

    I mentor Purpose Driven Women in Business to launch a Profitable Podcast to build their Brand & Influence and generate leads to their business offers


    PODCAST MASTERY FOR WOMEN IN BUSINESS PROGRAM

    Step into the world of podcasting with confidence by joining our self-paced Podcast Mastery program, designed specifically for women entrepreneurs. This proven 5-step framework delivers video modules on launching, branding, marketing, and monetizing your podcast. Harness the power of both audio and video podcasts that drives business growth, amplifies your brand and influence, expands your reach, and converts listeners into loyal clients.




    PODCAST VISION SESSION

    Book a call to learn more about starting a podcast is a great way for a woman business owner to establish herself as a thought leader in her industry, gain visibility, attract new clients and customers, and ultimately expand her reach and grow her business, despite any fears she may have about the technical aspects, lack of audience or not having enough interesting content to talk about.



    Hosted on Acast. See acast.com/privacy for more information.

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    50 mins
  • A Philly long shot with Richard Blank.The Verified Phenoms podcast by Phillip 'Phenom' Robinson.
    Nov 18 2024

    The Verified Phenoms podcast by Phillip 'Phenom' Robinson. A Long shot in Costa Rica with Richard Blank.


    The official YouTube channel of Phillip 'Phenom' Robinson! Here, you'll find valuable insights, actionable tips, and inspiring content to help you simplify your goals, increase productivity, and achieve higher success rates.


    Phenom is a Professional Speaker, 3x Author, 2x TEDx Speaker, Boxer, college Instructor, Mentor, and ESPN+ Producer. Subscribe to this channel as he imparts wisdom, shares real-life experiences, and provides practical strategies for success. Whether you're seeking personal growth, professional development, or entrepreneurial insights, you'll discover a wealth of knowledge and inspiration here. Together, let's become 1% better.


    Summary:In this captivating episode of the Verified Phenoms podcast, we dive deep into the life and insights of Richard Blank, CEO of Costa Rica's Call Center. From his daring move at 27 to Costa Rica, to building a thriving business, Richard shares his journey of courage, innovation, and the power of speaking a second language. Listeners will discover the importance of vulnerability, embracing challenges, and the art of communication in achieving success.



    Key Takeaways:Embrace Change: Richard's move to Costa Rica exemplifies the courage to embrace change for personal and professional growth.Language as a Leverage: Mastery of a second language can be a significant advantage in the global market.Vulnerability Equals Strength: Openness and authenticity pave the way for meaningful connections and success.The Power of Persistence: Overcoming challenges through perseverance and a positive mindset.Importance of Soft Skills: Effective communication and empathy are key in leadership and business.Leveraging Past Experiences: Every past experience can be a stepping stone for future opportunities.




    https://youtu.be/rNlJTfrVGcg



    Hosted on Acast. See acast.com/privacy for more information.

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    1 hr and 12 mins

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