Episode 25: Dialing Success

Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, he’s a recognized leader, known for his motivational speaking and skillful training in telemarketing.

Learn how Richard built Costa Rica’s Call Center into a powerhouse by focusing on motivational leadership, personalized training sessions, and his deep understanding of communication and customer service. This episode is packed with actionable strategies for anyone in sales, customer service, or leadership roles.

In a world brimming with potential yet riddled with excuses, the No Excuse Pro Podcast stands as a beacon of actionable insight. Hosted by Kevin Brierton – a voice of clarity in the cacophony of 'could haves' and 'should haves' – this podcast is your weekly ticket to breaking the chains of procrastination and inaction.

https://youtu.be/3yoXzYlDQvM

https://youtu.be/JXZLgv0sQ2M

The Hero's Journey: Leaving the Castle and Slaying the Dragon

So tell me more about that. That's really good stuff there. I should be selling real estate in Scottsdale, getting yelled at by my older brother telling me to make more phone calls. But I think a lot of the excuses people are making is because they have a lot of pressure from their family or they've never left the island and they don't know what's out there or they're just comparing themselves to others that have never left the castle. And so you read about these fables. It's really a hero's journey. You're supposed to leave a castle, slay a dragon, and save a princess. How are you supposed to do it unless it's planned out for you? And so I'm not telling you to steal a car and drive cross-country. I was building on momentum from the second language, getting better at it, interning during college, certain jobs post-grad. So my goodness gracious, you see the trajectory. You see where it's going. This is... And you want to know something else? When somebody does wax on, wax off, dedicated practice above and beyond what work or school expects of you, reading the extra book, going, as you say, to the seminars, meeting the people, my God, is that a spark in somebody? You should never put that out if they're really practicing that violin and piano, no matter how it sounds, because they're living life, they're drinking it. And that could always lead to other things, too.

Richard Blank hired bassist Garry Gary Beers of INXS.

https://www.youtube.com/watch?v=ieGjN5H4xPQ

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