• Workplace Health - Expert Advice and Tips
    Jul 10 2024

    Welcome Mika Cross to this week’s Unexpected Journey!

    Mika is an Army Veteran and widely acclaimed transformational workforce expert who specializes in innovative global workplace initiatives, culture change, and employee engagement.

    Her career includes assignments throughout the United States Intelligence Community and across the Federal government, as well as Fortune 500 companies, non-profits, academia, and start-ups, to leverage flexible working to achieve a lasting competitive advantage.

    Contact Mika Cross

    Twitter Personal: @mika_cross

    Instagram Personal: @Flex_Fed

    LinkedIn Personal: / worklifechampionoftheuniverse

    Additional Important Links:

    www.mikacross.com

    Info@mikacross.com

    #unexpectedjourney #podcast #workplaceconflict #annebibb #realestate #workculture #startup #remoteemployees #employeeexperience #greenscreen #CX #EX #workplaceculture #toxicworkplace #remotework #remote

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    54 mins
  • Reducing Work Friction to Improve #EmployeeExperience
    May 22 2024

    ➡️ From geophysicist to Co-Founder and CEO of FOUNT Global, Christophe Martel helps companies identify the root cause of #employee dissatisfaction. 🤝

    ✅ His company focuses on reducing work friction and improving employee experiences.

    💡 Christophe believes that work should work for people, not just for companies!

    Watch Christophe's episode here or on youtube.com/@annebibb !

    Contact Christophe Martel:

    Twitter Work: @fountglobalinc

    LinkedIn Personal: / cxpmartel

    LinkedIn Work: / posts

    #podcasts #new #UnexpectedJourney #EX #CX #companysulture #employeesatisfaction #employeeexperience #workculture #employeeengagement #unexpectedjourney #newepisode #ee #comapnyculture #annebibb #christophemartel

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    58 mins
  • #RemoteWork : Managing for Freedom, Flexibility & Focus
    May 8 2024

    📲 This pod is all about #remotework with Ali Greene, co-author of "Remote Works: Managing for Freedom, Flexibility, and Focus."

    🔗 https://amzn.to/4dxqdQo

    With 10+ years of remote work experience at distributed organizations like DuckDuckGo and Oyster, her mission is to 🤩 empower people and companies, helping them thrive by making work (and life!) better.

    For the past three years, Ali has been named a Top 50 "Remote Accelerator" and a "Must-Follow Remote Work Expert." She believes flexible, distributed work (when done right) can change the 🌎 , something she advocates for in her writing, workshops, and consulting.

    Contact Ali Greene:

    LinkedIn Personal: / greeneali

    LinkedIn Work: / remoteworksbook

    Additional Important Links:

    https://www.amazon.com/Remote-Works-M...

    www.remoteworksbook.com

    #remote #worklifebalance #distributedteams #workculture #CX #EX #annebibb #unexpectedjourney #customersuccess #leadership #podcast #bpo #business #ai #companyculture

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    55 mins
  • Mastering Resilience: Life & Leadership
    Apr 3 2024

    Master your resilience with Lucy Chen, author of Build Resilience: Live, Learn, and Lead 📖 ( 🔗 https://amzn.to/4aDYXxC ) on Unexpected Journey ™ Podcast ! ⭐ Receiving an MS in Environmental Engineering from UCLA, Lucy first delved into engineering and quantitative analysis, becoming a financial risk executive before transferring to a certified Human Potential Coach and Psychological Fitness Specialist. 🌱 Lucy has now founded Gifted Coaching, bringing with her two decades of mentoring and coaching experience. A Distinguished Toastmaster, she excels in public speaking, career development, well-being, and financial coaching. She is also a founding member of the San Francisco Chapter of Chief, a private network for women executives. ➡️ She co-chairs the Albany Asian Pacific Islanders Parent Engagement Group while advising Catalyst Youth Network, a nonprofit organization that empowers underserved Oakland youth. A yoga enthusiast and black belt taekwondo martial artist, Lucy shows that family and health-conscious living go hand in hand. 📺 Watch now on youtube.com/annebibb 🎙️ ! #podcast #newepisode #wellnesscoach

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    45 mins
  • #AI, #ChatGPT, & #BPO: What's Next?
    Mar 21 2024

    When will #AI catch up?

    Explore Matt Kendall's new episode!

    ✍️ Matt started providing ghostwriting services as “Cognitive Copy” for the #BPO, #ITO, and #CX industries in 2018. Before that, he spent three years analyzing BPO trends in the American Nearshore and two years reporting on the telecom, IT, and automotive sectors in Mexico and Central America. 📝

    Through @CognitiveCopy’s new subscription model, Matt offers BPOs unlimited access to experienced, knowledgeable writing services whenever needed. Matt also curates @BPOBullhorn, a free weekly #newsletter that delivers BPO-related news, analysis, commentary, events, books, podcasts, and more to your inbox.

    Contact Matt Kendall

    Twitter Work: / cognitivecopy

    LinkedIn Personal: / cognitivematt

    LinkedIn Work: / cognitive-copy

    BPO Bullhorn Sign-up Page: https://www.cognitivecopy.com/newsletter

    BPO Bullhorn LinkedIn Page: / bpo-bullhorn

    Cognitive Copy website: https://www.cognitivecopy.com/

    #annebibb #annebibbpodcast #ai #bpo #business #ghostwriter #podcast #unexpectedjourney #writersofinstagram

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    39 mins
  • Achieve Success in a Workplace NOT Designed for YOU
    Mar 6 2024

    Eugina Jordan is on #unexpectedjourney sharing how to beat microaggressions and pave your way in the business landscape!

    ✅ Eugina is CMO of the prominent industry organization Telecom Infra Project (TIP)

    ✅ Author of, "UNLIMITED: The Seventeen Proven Laws for Success in a Workplace Not Designed for You" *🔗 https://buff.ly/433ZFRY *

    ✅ Inventor, 💡 holding 12 PATENTS that include 5G and Open RAN

    ✅ Sought-after speaker Her passion is to help other women in tech to realize their full potential through mentorships, community engagement, and workshops.

    *Contact Eugina Jordan*:

    Twitter Personal: https://twitter.com/EuginaJordan

    Twitter Work: https://twitter.com/TelecomInfraP I

    nstagram Personal: https://www.instagram.com/euginajordan/

    LinkedIn Personal: https://www.linkedin.com/in/euginajor...

    LinkedIn Work: https://linkedin.com/company/telecomi...

    #womeninbusiness #womenintech #technology #mentor #CX #EX #women #womensupportingwomen #companyculture #microagression #work #office #workculture #annebibb #womenhelpingwomen #womenwhowork #women #immigrantstories #tech

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    40 mins
  • AI-Powered Customer Experience
    Feb 7 2024
    🤩 Come experience Serena Riley's contagious personality as she shares this new #AI-powered #CX! ➡️ Serena is the Head of Customer Experience at Conversight.ai and Co-Founder of EmpowerX. 🙌 Founding member of WiCX (Women in CX) 📖 Author of "Customer Experience 3" ( https://amzn.to/3Uww7uf ) and "Punk XL," ( https://amzn.to/3Uytl7M ) where her insights fuel the industry's thought leadership! ... Jump into this dynamic episode and share your thoughts! AI-powered customer support and employee experience. (11:04) AI implementation and customer experience. (18:09) CX metrics and AI adoption in a startup environment. (22:53) Customer experience leadership qualities. (34:05) Leadership, employee experience, and setting boundaries. (38:40) Entrepreneurship, women empowerment, and networking. (47:38) ... Contact Serena Riley: Instagram Personal: / empowerxcoaching LinkedIn Personal: / serenariley LinkedIn Work: / empowerx-design Additional Important Links: Website: https://www.msserenariley.com/about ConverSight: https://conversight.ai/ EmpowerX: https://empowerxdesign.com .. #CX #AI #companyculture #annebibb #unexpectedjourney #podcast #customersuccess #ex #customerexperience #business #companyculture #b2b #saas #ai #serenariley
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    51 mins
  • What's Next for Fractional, Blockchain, & B2B Businesses
    Jan 17 2024

    Welcome Shelli Ryan, Founder and CEO of Ad Hoc Communication Resources, an international on-demand #marketingservices firm serving the technology sector.

    Shelli is hired by mid-market #b2b #technology companies to lead multidiscipline teams in the Americas, Europe, and Asia-Pacific. She has managed hundreds of complex b2b go-to-market product and service launches in 69 countries.

    She has received a hefty number of awards including Pro Progressio’s International Business Tiger Best of Show, Pinnacle Award, and Gold Excellence from the American Marketing Association as well as Bronze and Honors awards from Vision Awards.

    Contact Shelli Ryan: LinkedIn: / shelliryan

    Business Links: AdHocCR.Com & CXblockchain.org

    Watch on #YouTube: https://www.youtube.com/watch?v=Oku65GjN2gc

    youtube.com/@annebibb

    #blockchain #blockchaintechnology #cx #annebibb #unexpectedjourney #podcast #customerexperience #BPO #shelliryan #B2B #fractional #marketing #crypto

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    59 mins