• AI-Powered Customer Experience

  • Feb 7 2024
  • Length: 51 mins
  • Podcast

AI-Powered Customer Experience

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  • Summary

  • 🤩 Come experience Serena Riley's contagious personality as she shares this new #AI-powered #CX! ➡️ Serena is the Head of Customer Experience at Conversight.ai and Co-Founder of EmpowerX. 🙌 Founding member of WiCX (Women in CX) 📖 Author of "Customer Experience 3" ( https://amzn.to/3Uww7uf ) and "Punk XL," ( https://amzn.to/3Uytl7M ) where her insights fuel the industry's thought leadership! ... Jump into this dynamic episode and share your thoughts! AI-powered customer support and employee experience. (11:04) AI implementation and customer experience. (18:09) CX metrics and AI adoption in a startup environment. (22:53) Customer experience leadership qualities. (34:05) Leadership, employee experience, and setting boundaries. (38:40) Entrepreneurship, women empowerment, and networking. (47:38) ... Contact Serena Riley: Instagram Personal: / empowerxcoaching LinkedIn Personal: / serenariley LinkedIn Work: / empowerx-design Additional Important Links: Website: https://www.msserenariley.com/about ConverSight: https://conversight.ai/ EmpowerX: https://empowerxdesign.com .. #CX #AI #companyculture #annebibb #unexpectedjourney #podcast #customersuccess #ex #customerexperience #business #companyculture #b2b #saas #ai #serenariley
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