Frances Otaño and guest Luciano Carneiro explain how we can deliver the perfect apology in our recipe for World Class Customer Care interactions.

Continuing our discussion on empathy (see episode 2 "Empathy vs Sympathy"), this bite-sized episode is jam-packed with empathy statements that will drastically improve customer experiences.

"Empathy vs Sympathy" covers the difference between empathy and sympathy, and why we should strive to achieve empathy in our daily interactions. Join Frances Otano, Carolyn Voigt, and guest Andrew Byers as they share tips and tricks while discussing our growth blueprint.

Engaging Conversations covers two common pitfalls of dialogue, why these behaviors negatively impact our relationships, and how we can implement key strategies to drastically improve engagement in our future conversations. Join Frances Otaño, Carolyn Voigt, and guest-star Ana-Cristina Contreras as they discuss our growth blueprint. Instagram: @Inktelld

YouTube: The L&D Blueprint