The L&D Blueprint

By: The L&D Blueprint
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  • Summary

  • Welcome to the L&D Blueprint, where we provide the building blocks to great customer service, learning engagement, and development. Join us as we discuss our growth blueprint! The L&D Blueprint is partnered with Inktel L&D, a training and professional development service offered through Inktel Contact Center Solutions. Follow us on social media (Instagram: @Inktelld) to learn more!
    The L&D Blueprint
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Personal Success
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Episodes
  • Sorry Not Sorry

    Sorry Not Sorry
    Nov 8 2024

    Frances Otaño and guest Luciano Carneiro explain how we can deliver the perfect apology in our recipe for World Class Customer Care interactions.

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    16 mins
  • Empathy 2.5

    Empathy 2.5
    Sep 18 2024

    Continuing our discussion on empathy (see episode 2 "Empathy vs Sympathy"), this bite-sized episode is jam-packed with empathy statements that will drastically improve customer experiences.
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    4 mins
  • Empathy vs Sympathy

    Empathy vs Sympathy
    Jun 14 2024

    "Empathy vs Sympathy" covers the difference between empathy and sympathy, and why we should strive to achieve empathy in our daily interactions. Join Frances Otano, Carolyn Voigt, and guest Andrew Byers as they share tips and tricks while discussing our growth blueprint.
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    18 mins

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