The L&D Blueprint

By: The L&D Blueprint
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  • Summary

  • Welcome to the L&D Blueprint, where we provide the building blocks to great customer service, learning engagement, and development. Join us as we discuss our growth blueprint! The L&D Blueprint is partnered with Inktel L&D, a training and professional development service offered through Inktel Contact Center Solutions. Follow us on social media (Instagram: @Inktelld) to learn more!
    The L&D Blueprint
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Personal Success
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Episodes
  • Above and Beyond

    Above and Beyond
    Jan 8 2025

    Drawing from her background in Client Services, guest speaker Maria Elias shares excellent tips for personalization, intentionality, and asking the right questions so that we can be "Above and Beyond" with our customer service.

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    16 mins
  • Sorry Not Sorry

    Sorry Not Sorry
    Nov 8 2024

    Frances Otaño and guest Luciano Carneiro explain how we can deliver the perfect apology in our recipe for World Class Customer Care interactions.

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    16 mins
  • Empathy 2.5

    Empathy 2.5
    Sep 18 2024

    Continuing our discussion on empathy (see episode 2 "Empathy vs Sympathy"), this bite-sized episode is jam-packed with empathy statements that will drastically improve customer experiences.
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    4 mins

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