Collaboration and communication tools have evolved significantly, progressing from early email and instant messaging to the cloud-based, integrated and AI-powered platforms used by workforces today. The Covid-19 pandemic accelerated this evolution as businesses had to swiftly digitize processes and working models. As a result, workplaces have become more digitized than ever.

Innovations such as generative AI have led to advancements that promise to revolutionize how people work, empowering employees to achieve goals more effectively and helping drive overall organizational success.

To better understand how generative AI is shaping the modern workforce, I spoke with Tricia Davis-Muffett, Senior Director of Google Workspace Marketing, and George Shihadeh, National Sales Director for Workplace Collaboration at Onix in CCS Insight's latest podcast episode.

Our discussion unpacked the role of generative AI in the modern workforce, delving into real-world applications by enterprises across different sectors.

The episode explores:

• The role of generative AI tools in solving crucial challenges for businesses, such as difficult economic circumstances and hybrid working.
• The importance of security when integrating AI into companies of all sizes.
• The future of work and how generative AI tools will empower workplace transformation.
• Real-world applications of AI and enterprises' attitudes toward employee training.

CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.

In our annual survey of senior leaders, security continues to be the top priority for IT investment, with cyberattacks, passwords and network security crucial concerns. Phishing, malware and ransomware remain high-level concerns for senior leaders.

For CCS Insight's latest podcast episode, I was joined by Andy Wen, Senior Director of Product Management at Google, and Aspi Havewala, Vice President of Infrastructure at Verizon to delve into Google Workspace's approach to security.

Our discussion unpacked the security threats faced by organizations today, investigating the tools available to empower borderless collaboration in the modern workplace environment.

The episode explores:

• Google Workspace's security credentials.
• How to ensure successful implementation of digital transformation.
• Employee experience as a fundamental aspect of integrating new technologies.
• The impact of generative AI on security threats and solutions.

Since OpenAI's ChatGPT became publicly available in November 2022, the world has been captivated by the possibilities of generative artificial intelligence (AI). But AI isn't new: companies have been developing AI and machine learning technologies for many years. One organization with a rich history in this area is IBM. As the hype about AI continues to build, it's crucial that firms implement the technology effectively for their business. IBM has decades of experience applying AI in real-world solutions to deliver tangible outcomes in industries such as HR and healthcare.

In our latest podcast episode, Bola Rotibi, CCS Insight's Chief of Enterprise Research, was joined by IBM's Andi Britt, Senior Partner and Talent Transformation Leader, and Jon Lester, Vice President for HR Technology, Data and AI, to delve into IBM's AI vision and the technology's impact on the enterprise market.

The discussion unpacked the practical applications and complexities of generative AI, offering a glimpse into the future to shape effective AI strategies.

The episode explores:

• Current applications of generative AI in the real world
• Challenges faced by early adopters of new technologies
• Ethical implications and considerations for businesses
• Predictions for the future of AI.

CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.