• Standing on business with your customers | The Customer Success Hotline #3

  • Oct 29 2024
  • Length: 30 mins
  • Podcast

Standing on business with your customers | The Customer Success Hotline #3

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  • Summary

  • How do you serve the "perfect" customer? The one who seems to do it all right.

    Kristi and Stino unpack that question, and explore what it really means to be a partner to your customers.


    Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe


    ⏱️ Timestamps:

    00:00:00 - Intro

    00:01:59 - What is "perfect" anyways?

    00:03:53 - Handling requests from top customers

    00:04:50 - Leaning into strategic partnerships

    00:07:23 - Business discussions vs. personal chat

    00:10:06 - Asking tough questions thoughtfully

    00:12:30 - Tackling “feature requests”

    00:18:49 - Partnering with product for insights

    00:28:15 - Wrapping up with key takeaways


    📺 Lifetime Value: Your Destination for GTM content

    https://www.lifetimevaluemedia.com


    💁‍♀️💁‍♂️ Connect with the hosts:

    Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

    Kristi's website: https://www.kristifaltorusso.com/

    Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/


    Key topics: customer advocacy, partnership, key customer management
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