• Self-service Is the Future

  • Jan 4 2022
  • Length: 21 mins
  • Podcast

Self-service Is the Future

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  • Summary

  • In today's episode, I'm joined by my colleague, Scott Houle, The Manager of User Research and Design at VisitPay.  In this interview, we talk about why self-service is a critical part of an organization's approach to healthcare payments, how to use feedback to create harmony and streamline systems, evaluating and consolidating the steps that patients take in the process, and more.

    VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.
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