My guest today, Brian Wiley, spent nearly 15 years at Capital One, most recently as their CEO for Mass Market US Card, prior to joining VisitPay as our VP of Client Success. This episode will focus on a few topics: what Brian calls Pandora's mailbox and the stress that random unending bills in a mailbox can cause customers, a definition of client success that's all about building relationships, how you can learn from your clients to make better decisions, why you should be thinking digitally first in all things, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

My guest today, Dana Cook, brings 18 years of experience in Compliance and Technology from companies including Ernst & Young, URS, Micron Technology, and now VisitPay. This episode will focus on a few topics: what do compliance managers do and why it is so vital, why protecting private information is so important in healthcare today, what to do when technology is outpacing the frameworks for compliance, the single weakest link when it comes to protecting client and patient data, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

My guest today, Ron Kwok, brings nearly two decades of experience in Operations and Marketing in his work at McKinsey & Company, ADP, and now VisitPay. In this episode, we'll focus on a few topics: a look at cutting-edge financial experiences in the healthcare industry, why it's vital to provide both transparency and options to customers, how aligning on key decisions and outcomes prior to starting a project prevents surprises down the road, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.