Episodes

  • Inside SAP’s Mission Control: Protecting Businesses When It Counts

    Inside SAP’s Mission Control: Protecting Businesses When It Counts
    Dec 14 2024
    In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP’s Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM help prevent issues before they escalate. Learn how Mission Critical Support keeps businesses operational when it matters most.
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    10 mins
  • SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability

    SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability
    Sep 11 2024
    In this episode Joern Keller, Executive Vice President and Chief Product Officer, SAP Business Network, shares with us some of the recent innovations to the world’s largest business-to-business digital platform – and how greater transparency, resiliency and sustainability are helping the world to run better and improve people’s lives. In addition, Keller highlights the services and support available to SAP Business Network customers. You won’t want to miss this episode!
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    19 mins
  • Transforming Customer Experience with AI

    Transforming Customer Experience with AI
    May 24 2024
    In this episode Becky Doyle, Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using our SuccessFactors HCM solutions to one of faster access into decision-critical insights. In addition, Built-in Support allows the SuccessFactors HCM solution itself to become an extension of Real-Time Support. Join us as we preview an exciting time for our HCM customers and how we support them. You don’t want to miss this episode!
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    13 mins
  • Transforming with our Customers

    Transforming with our Customers
    Nov 21 2023
    In this episode Rohan Patel, Head of Product Support - Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!
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    22 mins
  • How industries will drive tomorrow’s success

    How industries will drive tomorrow’s success
    Sep 13 2023
    With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing and Solutions Officer for SAP Industries & CX, explains how macro-economic factors and disruptors are reshaping every industry and why customers will need SAP’s deep industry expertise more than ever. To learn more about SAP Industries, visit www.sap.com/industries.
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    15 mins
  • The Top 5 Business Transformation Challenges and How to Overcome Them

    The Top 5 Business Transformation Challenges and How to Overcome Them
    Jul 7 2023
    In this episode Stefanie Kuebler, VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she especially will focus on the data transformation and how to speed-up migration and transformation projects, reduce planning and execution complexity, improve quality and how to lower the cost of implementation with the help of a tool and the knowledge of SAP already included within each cloud subscription.
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    15 mins
  • Turn Problem Resolution Into a Positive Experience

    Turn Problem Resolution Into a Positive Experience
    Jun 5 2023
    In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience - to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one.
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    22 mins
  • SAP Mission Control Center: The Best kept Secret in the Industry

    SAP Mission Control Center: The Best kept Secret in the Industry
    Nov 29 2022
    Learn in the changemakers episode about the importance of mission critical support and the role of the SAP Mission Control Center
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    15 mins