Turn Problem Resolution Into a Positive Experience
Jun 5 2023
Length: 22 mins
Podcast

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Turn Problem Resolution Into a Positive Experience

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Summary
In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience - to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one.

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