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Property Management Masterclass is a six-part special brought to you by Holiday Cottage Handbook and Your AirHost.

Hosted by Holiday Cottage Handbook's James Varley and featuring Your AirHost Co-Founder, Stefan Hoffelner, the series contains a vast range of expert tips to help short-term rental hosts and property managers build successful and sustainable businesses.

Episode 4 focuses on guest communication.

2:01 Communicate as soon as the guest books
2:21 Find out information about the guest
3:20 Send clear and concise check-in instructions
4:11 Respond quickly (within an hour ideally)
5:10 Automated messaging
6:10 Be flexible in terms of sharing check-in details
7:24 Deliver a great guest experience by asking questions
8:58 Dealing with guests who don’t communicate
10:20 Digital guidebooks
12:34 Video tutorials
14:14 When to communicate with guests during their stay
15:33 Incentivise the good review and direct booking
17:18 Communicate in your rental – try using QR codes

Links:

Register for your free ticket to Your Air Success on Friday 8 November at Six Park Place in London (near Green Park tube station): https://www.holidaycottagehandbook.com/yourairhost

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/
Your AirHost: https://www.yourairhost.co.uk/
James Varley: https://www.linkedin.com/in/jdsvarley/
Stefan Hoffelner: https://www.linkedin.com/in/stefan-hoffelner-6b360955/
Email the show: james@holidaycottagehandbook.com