In this episode of Business Accelerator, hosts Alex Whitlock and Jason Back discuss the increasing reliance on technology. While it can certainly be a benefit to brokers, don’t let it remove the human touch.

Relationship building is a must for brokers and no matter how streamlined a process can be made through tech, these connections must be maintained in order to keep clients feeling heard and satisfied.

Back urged brokers to segment clients (e.g., first-time buyers, investors) and tailor communication strategies to their specific needs and pain points. This includes anticipating client concerns and offering solutions before problems arise.

This episode of Broker Daily is Part 1 of a special four-part series where hosts Jack Campbell and Alex Whitlock host a roundtable conversation with John Flavell, managing director and founder of non-bank lender Wave Money.

The conversation is free flowing and covers a range of relevant topics including:

• Flavell talks about his extensive 30-year career working in a range of roles across the mortgage lending industry and how that experience has shaped his strategy and approach when founding the Wave Money business.
• The differences between bank and non-bank lending and how Wave Money’s exclusive focus on the broker channel and delivering value to end customers sets it apart.
• The growing preference for mortgage brokers and the importance of their role in providing solutions to complex financial situations.
• Wave Money’s focus on the self-employed market and their ability to offer tailored lending solutions for borrowers with diverse income structures.
• The significance of relationships in lending, both between brokers and lenders, and brokers and their clients.
• The outlook for borrowers and small businesses in the current market, considering factors like interest rates, inflation, and the tight property market.

Show Links:

• John Flavell’s LinkedIn profile: https://www.linkedin.com/in/johnflavell/
• Wave Money company page: https://www.linkedin.com/company/wavemoneyaustralia/
• Wave Money website: https://www.wavemoney.com.au/
• Jack Campbell’s LinkedIn profile: https://www.linkedin.com/in/jack-campbell-300594246/
• Alex Whitlock’s LinkedIn profile: https://www.linkedin.com/in/alex-whitlock-broker-daily/
• Broker Daily company page: https://www.brokerdaily.au

In this episode of Finance Specialist, join Broker Daily editor Jack Campbell and Accendo’s Trent Carter as they explore the world of SME lending. From servicing clients to developing strong relationships, brokers have the opportunity to make a long-lasting impact.

Lenders often lump SMEs into broad categories, which can lead to smaller businesses receiving less personalised service compared to larger ones. This creates opportunities for brokers and non-bank lenders to fill gaps, especially for niche needs like invoice financing.

Brokers must build trust by being honest and transparent with clients, helping them achieve their goals while managing expectations. Overall, the discussion emphasises the importance of personalised service, education, and strategic planning in helping SMEs navigate their financial challenges.