Streamlining Business Operations Through Lead Time Metrics

Wim explores the important metric of lead time - the total time from initiating a task to completion. He explains how lead time matters more than just time spent on work. By minimizing lead time, MSPs can operate more efficiently. Strategies include pricing consistency, automation, and cross-training to speed up work cycles. Wim discusses common misconceptions about lead time. Monitoring it identifies process issues. Related books for further knowledge are also covered. Understanding lead time helps MSPs and manufacturers optimize operations.

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