We all aim for our services to be welcoming and we want to create environments that make people feel comfortable and safe. However, we can unintentionally create barriers for people, reinforcing their concerns that our service or our staff maybe unwelcoming, unsafe or unable to help. In this final episode of our three-part series about inclusive practice for older Lesbian, Gay, Bisexual, Transgender and Intersex people, we explore how aged care providers can improve the quality of service for older LGBTI people.

Pauline Crameri and Andrew Rogers from Val’s LGBTI Ageing & Aged Care once again share their expertise and knowledge about the importance of providing safe, welcoming and inclusive service models, that enable older LGBTI people to be their authentic self. The episode explores the delivery of safe, affirming and quality care for older LGBTI people within a centre-based, home or health care setting. Pauline and Andrew provide tips about developing and delivering services that enable older LGBTI people and their allies to be included and celebrated.

Access further reading and resources on Val’s LGBTI Ageing & Aged Care website: https://www.latrobe.edu.au/arcshs/health-and-wellbeing/lgbti-ageing-and-aged-care