Kenny Chapman and Chris Crew go over mental health strategies for the home service business industry.

From understanding who you really are and following morning rituals to protecting your brain from distractions (and addiction!) and powering down to power up – this episode is a crash course in mental health that will make you a better professional and, overall, a better person.

Listen to learn how you can really take control of your life, so that you can control your business and bring your A game in everything you do.

• Kenny Chapman touches upon what it means to be in the energy management, as well as in the attention management, game – and its repercussions.
• There are types of addictions that seem to be acceptable today: business addiction, social media addiction, career addiction…
• It’s up to you, and only you, to create the necessary boundaries to tackle those addictions.
• Chris Crew discusses the importance of being truthful to yourself and who gets hurt when that doesn’t happen.
• Knowing yourself – where you thrive, what drains your energy, and everything in between – is key.
• Kenny opens up about the epiphany he had in his 40s about not having to be burnt out all the time.
• Kenny and Chris bring the importance of health into the conversation and remind everyone that “Your body is just on lease.”
• Joe Polish’s million dollar racehorse question will change how you think about your well-being. Ask yourself this “If I was given a million dollar racehorse, how would I treat it?”
• Sure, you may be focused on getting advice to grow your home service business… but you should never forget that the home service business is a PEOPLE business.
• Remember: the business starts to change when you change.
• Sometimes, the only way you can power up is by powering down.
• Kenny breaks down the three levels of “life happening to you.”
• Chris and Kenny go over the impact of social media and other attention-eating things on your brain and overall performance.
• Kenny has a morning ritual that he follows, come hell or high water. It includes a mental download and a mental upload process.
• Most people overestimate what they can do in a year and underestimate what they can do in 10 years.
• As Chris puts it: “When you take control of your life, you’re taking control of your business.”

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/12

The Blue Collar Success Group

HSBS episode 11 - HomeServiceBusinessSuccessShow.com/11

Dan Sullivan

Kolbe A Index

Def Leppard

Genius Network

Joe Polish

Forrest Gump

Krista Clive-Smith

Sean Stephenson

Vince Lombardi

Kenny Chapman and Chris Crew dive into the critical role of energy management, boundaries, and clear communication in avoiding chaos.

They share personal experiences and actionable strategies for creating a productive work environment, setting healthy boundaries, and staying focused on what truly matters.

Tune in to discover how saying “no” and prioritizing your energy can transform your business and improve your relationships.

• Kenny Chapman kicks things off by stating that life is simply an energy management game and that emotion is energy in motion.
• When it comes to your energy, there’s a series of questions that will help you understand how you approach yours.
• Contrary to what you may believe, doing things that drain your energy don’t translate into you bringing value to your team…
• Kenny and Chris Crew pull back the curtain on an example of candid communication that happened with a Blue Collar Success Group lead.
• Remember: when you’re the owner, you CAN’T interrupt the process or the flow, whether you like it or not.
• Kenny brings up a teachable moment of an owner-service manager interaction that didn’t go as most people would think it should’ve gone.
• Processes play a key role because they create space and boundaries – they are the operating system of the business.
• Chris opens up about how he and his wife Chelsea, who works with him from home, ultimately created the ideal working environment for them.
• Chris and his wife created boundaries by establishing the difference between personal conversations and relationship-related matters and professional ones.
• It’s imperative that you don’t let relationships bleed over into all conversations…otherwise, you’ll have plenty of blurred lines!
• Kenny shares a series of key questions he and his wife Christy have asked themselves throughout the years.
• Boundaries are positives for two reasons: they keep things in and they keep things out.
• Always keep in mind that what adds to your energy and what takes away from your energy are different for everybody.
• Chris suggests asking yourself “What are the things I need to know? And what are the things I need to ‘NO’?”
• Kenny and Chris discuss the overcommitment trap – and why you should avoid falling into it.
• Chris shares an exercise that will help you approach tasks, as well as your effectiveness in dealing with them, differently.
• Never forget this: chaos ensues because you don’t learn to say no.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/11

The Blue Collar Success Group

Blue Collar Success Laws: Your No-Nonsense Guide to Problem-Solving, Productivity, & Profit by Kenny Chapman

HSBS episode 10 - HomeServiceBusinessSuccessShow.com/10

Management Growth Academy

Jack Stack

Dan Sullivan

Covey Planner

Kenny Chapman and Chris Crew talk about how leaders can get rid of exhaustion and calm the chaos in their service business.

From mental aspects and key questions like “Am I serving my business or is my business serving me?” to the difference between boundaries and barriers, and common mistakes leaders make – you’ll get a crash course on preventing inefficiency caused by mental fatigue.

• This episode addresses a topic that’s very much present in the home service business industry: calming the chaos and dealing with exhaustion.
• Chris opens up about dealing with different types of exhaustion – and how they differ from one another.
• Following a pace that drives you to mentally feel exhausted ends up crippling you physically.
• Kenny believes that, in society, there’s a collective agreement that burnout is not only acceptable, but it’s kind of expected.
• Chris explains how his why – the reason why he got into the industry in the first place – has allowed the chaos not to get out of hand.
• Remember: the business isn’t going to create boundaries for you, it’s going to be you who needs to set them!
• Kenny touches upon one of the laws for blue collar success: essential self-care.
• A key question you should ask yourself is “Am I serving my business or is my business serving me?”
• Kenny shares his thoughts on his current situation, while Chris stresses that, oftentimes, it’s not the business itself but who’s in the business that drains you.
• “Magnified Agitation” is one of the first signs of a condition that could lead to burnout.
• “Your emotional quotient (EQ) or emotional intelligence allows you to be emotionally regulated (ER),” says Chris.
• Chris and Kenny discuss “the grind” and the impact it may end up having on you.
• Having unclear boundaries is one of the “sins” managers who operate in chaos are guilty of.
• If you’re a leader who’s focused on being selfless, you’re making a big mistake...you should be “self-full” instead.
• Kenny goes over the difference between boundaries and barriers – and why it’s important to have clarity on this distinction.
• Chris shares a powerful delegation tip that will help you become a better leader, while Kenny talks about why many leaders who are “firefighters” tend to be “arsonists” too.
• Never forget that success is sustainable only when you’re calm and you’re focused on keeping yourself in control.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/10

The Blue Collar Success Group

Blue Collar Success Laws: Your No-Nonsense Guide to Problem-Solving, Productivity, & Profit by Kenny Chapman

University of Notre Dame

50 Cent

Joe Rogan

What’s needed to actually “make it rain” in your business? Positive cash flow and the right mindset are key, if you want your home service business to grow.

But what goes into creating the right conditions to make it happen?

Kenny Chapman and Chris Crew dive into the mental and emotional sides of cash flow – including a key lesson that will help you overcome challenges, the power of your Unique Ability, and why you shouldn’t overextend yourself.

• This episode of the Home Service Business Success Show addresses positive cash flow – making it rain with cash.
• Co-hosts Kenny Chapman and Chris Crew talk about what you may or may not hear when things go well in your business…and when they don’t.
• Kenny touches upon the mental and the emotional side of money and cash flow.
• Chris shares his great-grandfather’s message about facing challenges in life (and business).
• Whenever you earn money, it’s up to you to decide whether you want to pocket it to pursue something in your personal life or inject it back into your business to grow it.
• Kenny opens up about a mistake he made with his team years ago, while Chris explains why business doesn’t have to suck.
• An important lesson Chris learned from Dan Sullivan: “When other people make things look easy, it’s because they’re in their Unique Ability.
• Something key for you to remember: some seasons you’ll be in a “season of suck” but you’ll get back to making it rain!
• Chris and Kenny discuss the role of cash as a tool, the danger of predatory loans, and the starting point needed to “make it rain.”
• Kenny brings cash flow confidence into the conversation – and why you should be looking at your model as something that’s always moving, always evolving.
• Overextending yourself can be risky, Chris explains why.
• As Kenny puts it: “Process allows Unique Ability.”
• Focus is key. “What you focus on grows, what you ignore dies,” says Chris.
• There’s a common question home service business owners are confronted with – picking a specific answer to it can lead to you blocking future cash flow generation.
• Many home service business owners make the mistake of forgetting that profit doesn’t equal cash.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/9

The Blue Collar Success Group

HSBS episode 8 - HomeServiceBusinessSuccessShow.com/8

Dan Sullivan

How many times have you heard the saying “cash is king?"

But what if someone told you that that’s just a myth ready to be debunked?

In this episode, Kenny Chapman and Chris Crew tackle the myths surrounding cash flow and discuss cash confidence, creating a 90-day cash buffer, having an abundance mindset, and explain why “cash is NOT king.”

Tune in to learn how to keep your business thriving no matter the economic climate.

• In today’s episode co-hosts Kenny Chapman and Chris Crew talk about cash flow and why cash ISN’T king.
• Kenny touches upon the shift that’s currently taking place in the blue collar trade.
• Chris shares what “cash is king” meant to him in the 1990s – and explains why POSITIVE cash flow is king.
• Kenny brings up the concept of cash confidence, the confidence in your ability to generate the cash that you need.
• Chris doesn’t believe that knowledge is power…it needs to be turned into action.
• Remember: truth is knowledge but wisdom is the application of knowledge.
• If you’re saying “my business is debt-free!”, there’s something you’re forgetting.
• Kenny opens up about what a friend from the financial planning space told him about being afraid to “party with his cash.”
• Not being able to manage cash is something Chris sees as a cause of many blue collar businesses going belly up.
• Following Chris’ 90-day cash “buffer” is an advice that saved one of the Blue Collar Success Group’s clients from having his business being forced to close its doors.
• Are you looking for a way to take cash and let it still be working for you without it being tied up? Look at money markets!
• Chris invites you to avoid having such a scarcity mindset that you end up sitting on cash all the time.
• Unlocking an abundance mindset will become a game-changing move for every home service business owner.
• Kenny takes back the curtain on what the “best operator” he had ever met told him.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/8

The Blue Collar Success Group

Frank Blau

HSBS episode 7 - HomeServiceBusinessSuccessShow.com/7

Square

Venmo

Atlanta Falcons

New England Patriots

Happy Money: The Japanese Art of Making Peace With Your Money by Ken Honda

Dave Ramsey

Blue Collar Success Laws: Your No-Nonsense Guide to Problem-Solving, Productivity, & Profit by Kenny Chapman

Home Depot

Robert Kiyosaki

Margins are the backbone of a profitable business, but are you managing yours effectively?

And what comes to mind when you think about breaking even – yay or nay?

In this episode, Kenny Chapman and Chris Crew dive into essential strategies for muscling up your margins.

From understanding gross margin dollars per hour to setting the right prices for your services, and all the way to the steps needed to go into hyperprofit mode…these actionable insights will help you boost profitability and avoid common pitfalls!

• Chris Crew brings up Under Armour and introduces the importance of visualization in business into the conversation.
• Kenny and Chris make the example of exercising and how approaching that the right way is how one should look at “muscling up” margins in business.
• Being driven in your business is key – but you need to make taking care of yourself one of your, if not THE, top priorities.
• Chris explains how profitability is 100% boiled down to gross margin dollars per hour…but he also emphasizes that there’s a challenge with it.
• Incorrect pricing is one of the main reasons why businesses fail – to avoid that trap, there’s an important question home service business owners should ask themselves.
• The second reason why businesses fail is the inability to get clients willing to pay the price they’re actually asking for.
• Chris believes that your close rate on the phone and in the field is a multiplier or a divider of your marketing dollars.
• Chris breaks down the minimum billable hour formula, something you can use even if you’re running a start-up.
• Working on picking the right price? “Your technicians and sales people have to buy the price first”, says Kenny.
• Chris and Kenny talk about the importance of focusing on your break-even point and its relation to being in hyperprofit mode.
• Kenny explains how a $100M company operates incredibly similarly to a $2M company.
• When it comes to wanting to be in hyperprofit mode, it’s important to keep in mind that, if not approached correctly, the strategy could backfire big time.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/7

The Blue Collar Success Group

HSBS episode 6 - HomeServiceBusinessSuccessShow.com/6

Under Armour

Les Brown

Layne Staley

Kurt Cobain

Tony Robbins

Microsoft

Phoenix Suns

When it comes to profit, most home service business owners seem to be asking the wrong questions and focusing on the wrong things…

…and that can have COSTLY consequences.

In this episode, Kenny Chapman and Chris Crew look at the critical aspects of profitability and operational efficiency. They challenge traditional thinking about business margins and touch upon the most common “profit suckers” many business owners completely overlook.

And to help you protect your profit margins, you’ll hear a couple of real-life examples too!

• Chris Crew shares a story that relates to wanting to drive profitability into a business – there’s some other stuff going on and you have to be aware.
• Kenny Chapman touches upon a couple of examples of so-called “profit-suckers.”
• The real question shouldn’t be “What kind of margin are you running?,” rather “What do you account for direct cost in your business?,” says Chris.
• Chris and Kenny discuss the things that can start eroding profit margins – starting with gross margin.
• Never forget: when you know who you are, you’ll know what to do.
• Chris believes that the very first thing anyone should do when they want to strengthen profit margins is to first look at gross margin.
• Did you know that in most services businesses, 50% of the revenue is in field labor, office labor, overhead labor, material and equipment?
• Chris explains why he believes that the process in your business should NOT be built around people.
• Chris and Kenny talk about operational inefficiencies, AA, “closing the loop”, and how Chris built his business off of other people’s money by leveraging his relationships.
• “We defend what we know because uncertainty is so scary,” says Kenny – don’t fall victim to this!
• Chris and Kenny share an example of how much operational inefficiency can start to eat up your profit margin.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/6

The Blue Collar Success Group

Frank Blau

HSBS episode 5 - HomeServiceBusinessSuccessShow.com/5

HSBS episode 1 - HomeServiceBusinessSuccessShow.com/1

Mindset plays a crucial role in navigating the challenges of running a home service business.

In this episode, Kenny Chapman and Chris Crew dive into the dangers of "top line intoxication" and how it impacts profitability, culture, and quality of life.

You’ll learn about balancing intuition with systems, understanding true costs, creating a business that’s true to your values, and why you should approach your business as if you’re going to sell it…even if that’s not actually the case.

• Co-hosts Kenny Chapman and Chris Crew share their desire to give back to the home service industry.
• Chris compares the relentless chase for top line revenue to “an addict looking for the next high” and breaks down the neurological cycle behind it.
• Chris breaks down the neurological process that takes place when the top line revenue “cycle” occurs.
• Focusing solely on revenue growth – while ignoring profitability and margins – can lead to dangerous consequences for your business.
• Chris and Kenny discuss the intoxication around income – and what impact it can have on your quality of life.
• A client of Blue Collar Success Group chose not to scale his $3M company to $10M – Chris discusses the main reason behind his decision.
• Beware: top line intoxication can lead you to not only sacrifice profits and margins, but company culture too!
• Kenny and Chris talk about bringing together different ways of approaching life, the role of intuition in business, and running at your own pace.
• Thinking about your business as if you’re planning to sell it will lead you to having systems in place, quality leadership, and you driving profit.
• Here’s a powerful “mantra” for home service business owners: when the business isn’t right, it’s because something isn’t being done right on the basics.
• Chris unpacks the concepts of understanding your true cost to open the doors and pricing your services for the business you want to become, not the one you are today.
• There’s a healthier "dopamine rush" every business owner should chase: clarity on daily costs and a sustainable path to success.
• Chris lays out the key metrics to track at different revenue stages, from $250K to $10M+, and how they can guide your growth journey.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/5

The Blue Collar Success Group

HSBS episode 1 - HomeServiceBusinessSuccessShow.com/1

HSBS episode 4 - HomeServiceBusinessSuccessShow.com/4

Dopamine Nation: Finding Balance in the Age of Indulgence by Dr. Anna Lembke

Tony Robbins

Alan O’Neill