Episodes

  • #12 Bucket list travel, eco-tourism and community conservation - Adrian and Paul Gardiner

    #12 Bucket list travel, eco-tourism and community conservation - Adrian and Paul Gardiner
    Sep 27 2022
    For the fourth episode of the season, Duncan is joined by Adrian and Paul Gardiner, who are not only father and son but also CEOs of Mantis, a leading conservation-focused hotel group that offers true bucket list experiences on seven continents. They share their journey from Adrian starting with his first farm to becoming one of the ambassadors for the preservation of wildlife, which led to projects like the Community Conservation Fund Africa, working with Bear Grylls, and the future creation of the first Big Five game reserve between two cities. In addition, they discuss their belief that as eco-tourism becomes more important than ever, it is important to integrate communities, teach and raise awareness to safe wildlife and appreciate our precious planet.
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    41 mins
  • #11 Championing hospitality for positive action and change - Kate Nicholls

    #11 Championing hospitality for positive action and change - Kate Nicholls
    Aug 9 2022
    In the third episode of the season, Duncan O'Rourke speaks to Kate Nicholls, CEO of UKHospitality. They discuss UKHospitality’s role championing the hospitality sector and lobbying the government for positive action and change; Kate’s passion for education, opportunity and development and why it’s important to offer hands-on lived experience to Generation Z to nurture the seed of passion at an early age.
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    41 mins
  • #10 The crossroads of hospitality and education - Inès Blal

    #10 The crossroads of hospitality and education - Inès Blal
    Jul 19 2022
    In the second episode of Season Two, Duncan O’Rourke speaks to Dr Inès Blal, the Executive Dean and Managing Director Haute Ecole & Academia SA, EHL Group. They exchange on the fundamentals of education in hospitality, the importance of purpose and authenticity when attracting young talents into the industry, and how being part of a team creates everlasting memories.
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    31 mins
  • #9 The Magic of Tourism - Natalia Bayona

    #9 The Magic of Tourism - Natalia Bayona
    Jun 29 2022
    In the first episode of Season two of the Heart of Hospitality podcast, Duncan is joined by Natalia Bayona, Director of Innovation, Education and Investments at the World Tourism Organization, the UNWTO. They discuss how education, technology and innovation can make a lasting change in the landscape of tourism, the importance of engaging local communities and building experiences locally and how by empowering the younger generation we will better shape the future of the sector.
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    39 mins
  • #8 Accor’s Sustainability commitment: Building back better - Brune Poirson

    #8 Accor’s Sustainability commitment: Building back better - Brune Poirson
    Mar 8 2022
    In the latest episode Duncan O’Rourke speaks to Brune Poirson, Chief Sustainability Officer at Accor. They discuss Accor’s commitment to deliver sustainable hospitality that aims to contribute more than it takes, and how by working together with industry players we will make a lasting change.
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    37 mins
  • #7 The value of diversity and caring in hospitality - Jolanda Sadni Ziane

    #7 The value of diversity and caring in hospitality - Jolanda Sadni Ziane
    Feb 15 2022
    In this episode, Duncan speaks to Jolanda Sadni Ziane, the General Manager at the INK Amsterdam - MGallery. They discuss her personal experiences of being a female leader in hospitality, the importance of championing a diverse workforce and why team work is paramount in success.
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    29 mins
  • #6 Chef’s view: The glory and hardships of hospitality - Anthony Demetre

    #6 Chef’s view: The glory and hardships of hospitality - Anthony Demetre
    Jan 25 2022
    In this episode Duncan speaks to Anthony Demetre, owner and chef of Wild Honey restaurant at Sofitel London St James. They discuss Anthony’s accidental entry into hospitality, the changing gastronomic scene of London over the decades and what needs to be done to attract younger generation into the industry.
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    47 mins
  • #5 The freedom and creativity of hospitality - Mary Gostelow

    #5 The freedom and creativity of hospitality - Mary Gostelow
    Jan 4 2022
    In this episode, Duncan is joined by Mary Gostelow, a hospitality expert and the publisher of Gostelow Report, the must-read market intelligence for the luxury hotel industry. They talk about Mary’s worldwide travels, why companies should stay ahead of technology and how hospitality welcomes individuality and creativity
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    26 mins