David Goodman, your host, welcomes Laura Sinderbrand to today’s episode. Laura is 94 years young and has had an amazing life, she is inspirational and full of knowledge. In this episode, she shares her perspective on home health care and what she thinks about when it comes to reaching out for this kind of care for herself. 

Key Takeaways: 

[1:30] Laura shares how she decided to seek home health care for herself.

[2:20]  Laura talks about the experience she had with her husband in terms of home health care.

[4:07] Laura talks about the pros and cons of assisting living from her perspective.

[5:48] Laura shares why she does not consider living with her children as an option.

[6:43] Laura speaks about the importance of socializing with others who have similar education, background, and life experience.

[7:17] What types of solutions would Laura like to see available in her community? 

[9:14] Laura shares some tips based on her experience aging.

David Goodman welcomes you to another episode of Focus on Seniors Radio. Today he is joined by Kelly McNamara, RN, LNHA who is a founding partner of Nightingale NJ. In her 35 years as an RN, Kelly practiced a variety of disciplines, but she found her calling in 1991 when she began working in a nursing home. Her passion led her to become a Nursing Home Administrator, so she could lead by example and inspire a shift in people’s perspectives on aging. In addition she is the Secretary of the New Jersey’s  Aging Life Care Association.

In today’s episode, she  shares her advocacy for aging citizens, with an emphasis on listening and supporting their needs with respect and accountability. Kelly also talks about her three steps process in approaching aging citizens in need of health care and how her company partners with other Home Health Care Agencies for the best benefit for each client.

Key Takeaways:

[:50] How did Kelly become the CEO of Nightingale NJ?

[3:23] Kelly talks about the core mission of Nightingale NJ.

[5:01] Kelly shares how her role as an advocate for the aging people worked in her favor.

[7:10] Kelly shares some examples of how it looks like to be an advocate for her clients.

[11:45] How is it helpful to have access to the client´s portals?

[14:50] Kelly shares about her three step process.

[18:33] How does Kelly’s company work with partners?

[21:44] It is necessary to manage people’s expectations of how health care is going to be.

Mentioned in this episode:

Expert Home Care 

Nightingale NJ

Call (908) 452-6644

Aging Life Care Association

Learn more about Kelly McNamara

Email Kelly at kelly@nightingaleNJ.com

David Goodman, your host, welcomes David Dickie to today’s episode. David is the CEO and Founder of The Solutions Group, which is the largest insurance provider in the Home Health Care Industry. David shares today his expertise in regards to insurance when hiring a home health care agency; he dives deep into topics such as proof of insurance, ACORD certificate of insurance, pre-injury waiver of subrogation, COVID transmission, and even extends his advice in regards to insurance in the cases when the caregiver is also the one who drives the client.

Key Takeaways:

[:46] Davis talks about the origins of The Solution Group.

[2:19] Should a client ask for proof of insurance when signing up with a home health care agency?

[3:32] What an ACORD certificate of insurance should have?

[4:17] What happens if a caregiver gets hurt in the home of the client?

[6:23] What is a pre-injury waiver of subrogation?

[7:41] How are agencies using subrogation agreements?

[8:56] What happens if a caregiver is driving and an accident occurs?

[11:54] What are the best practices David suggests in terms of the car that the caregiver should drive?

[13:10] Can it be required that all caregivers show proof of being vaccinated for COVID 19?

[16:24] What happens if a caregiver gives the client COVID?

[18:17] David talks about COVID exclusions from insurance policies.

[19:05] David shares his perspective on the benefits of hiring a Home Health Agency against a private search for a caregiver.

Mentioned in this episode:

David Dickie on Linkedin

Email David Dickie at david@solg.net

The Solutions Group

David Goodman and Frank Esposito welcome you to another episode of Focus On Seniors Radio. In today’s episode, they would like to share some of the many Google reviews they have received throughout the many years they have been in business and explore in greater detail how those clients came to Expert Home Care and what the outcomes were.

Key Takeaways:

[:58] Frank read one of the reviews.

[1:50] What happens on the first day for families seeking home care for a loved one? How is the decision made?

[4:49] Choosing the right caregiver for each patient.

[5:44] What were the aspects that this family was concerned about at the beginning?

[10:20] David shares another review.

[10:56] Frank shares the details of this case.

[14:45] Talking about expectations with the family is one important step.

[16:03] David and Frank talk about the continuity of care.

[17:00] To provide peace of mind to the family is a priority at Expert Home Care.

[18:00] Dan shares a five-star review from a very satisfied customer.

[22:57] Expert Home Care’s staff know all our caregivers, they are a family.

Mentioned in this episode:

Expert Home Care on Linkedin

Call Expert Home Care at 1-800-848236

Expert Home Care Website

David Goodman, your host, is delighted to be joined by Lynn Paglia to today’s show. Lynn is the founder and president of Paglia Training Center which is dedicated to training caregivers, creating job opportunities, while connecting with families, and making a difference in their lives. Lynn explains in detail the differences between what agency training and a vocational school provide and she also sets apart the characteristics of working as a caregiver for an agency vs in a facility, among other interesting topics for caregivers and families.

Key Takeaways: 

[:43] Lynn talks about her background and her motivation to open a training center for caregivers.

[1:09] When did the vocational center start? 

[1:39] How many people have they trained so far?

[2:08] What is the difference between agency training and a vocational school?

[3:51] Lynn explains the cons and pros of working for a facility vs through an agency.

[6:28] Has it been an increase in the number of people interested in becoming caregivers?

[8:08] How is Paglia Training Center different from others?

[9:42] Paglia Training Center is dedicated passionately to provide quality aids.

[12:16] Flexibility and easy accessibility are the key factors that make Paglia Training Center unique.

[13:20] What is the difference between a companion (CNA) and a Certified Home Health Aid?

[14:28] What are the pitfalls of hiring a caregiver directly? What precautions need to be taken?

[16:40] What are the best practices that a facility should utilize to create a better onboarding experience?

[17:37] What is the cost of the program?

Mentioned in this episode:

Paglia Training Center.

Email Lynn Paglia at lynnpaglia@gmail.com  or call (801)566-1220

David Goodman, your host, is joined by Annette Murphy director of Home Care and Care Management at Springpoint at Home. Annette is an Experienced Management Coordinator with a history of working in the hospital & health care industry. Skilled in Nonprofit Organizations, Event Planning, Management, Fundraising, and Customer Service, she is a strong community and social services professional with a Bachelor of Arts (B.A.) focused in Human Development and Family Studies and Gerontology from Messiah College.

In today’s episode, Annette explains the role of an Aging Life Care Advisor, giving valuable examples and tips for adult children to navigate the difficult time of finding the right care for their loved ones.

Key Takeaways:

[:51] Annette talks about Home Care and Care Management at Springpoint at Home.

[1:10] Annette shares her background and career path.

[2:12] What is Aging Life Care advisory about? And how is it different from case management?

[3:49] Aging Life Care Advisors balance eight different areas.

[4:05] Annette gives an example of the average client referral.

[5:46] Annette shares a story on a basic home care case.

[9:02] What happens in the case that different family members have different opinions in regards to what is best for the client?

[9:44] Annette shares another example, this time on a more complex client referral.

[15:01] Annette explains what a Hoarding Institute is and what kind of training they provide.

[17:23] What is the typical cost for an ALCA (Aging Life Care Advisor)?

[19:13] Who pays for the services if traditional insurance doesn’t cover them?

[21:29] Annette extends her advice to adult children who have to act as caregivers for their parents.

[22:50] It takes a village to support each other and our elders.

[24:34] It is the little things that become the big things.

Mentioned in this episode: 

Visit Home Care and Care Management at Springpoint at Home or call (609) 366-1900.

Welcome to another episode of Focus on Seniors presented by Expert Home Care. Your host, David Goodman welcomes Kamran Nasser to today’s episode. Kamran is the founder and president of AidQuest, a company that has developed the technology that can dramatically increase client and caregiver engagement and connection.

Key Takeaways:

[:53] Kamran shares a brief introduction about himself.

[5:01] A technology that provides a higher engagement level.

[7:00] What kind of results is Kamran getting from customers? What type of customer uses Aquest technology?

[10:12] What are the methods that agencies should have in terms of engagement?

[13:20] How does the platform that Kamran developed help to find a caregiver?

[17:14] Why certain agencies are reducing their marketing efforts?

[17:58] Kamran explains why an agency should always have a solid pipeline of customers coming in.

[19:57] Running a home care agency is a continuous hiring process.

[20:50] What distinguishes the technology that Kamran developed?

[23:40] Aquest provides a constant availability of chat personnel to start a conversation.

Mentioned in this Episode:

Expert Home Care

Email Kamran at Kamran@aidquest.com or call (650) 477-8125

AidQuest

In this episode, David Goodman is joined by Stephen Tweed, who is the President and CEO of Leading Homecare, he is an author, speaker, and expert in the home care space and overall, a good guy.

Stephen shares how he got involved in the industry of home care as well as his own experience with raising a child that is physically disabled and uses the services of home care on a daily basis.

Stephen assesses the question of how technology is going to change the home care industry and the innovations that would allow people to provide more effective services while running businesses more efficiently. Home care will always be a person to person kind of business, no technology can really disrupt the industry.

Ten thousand baby boomers a day are turning 65 and the demand for home care is only going to skyrocket through this next generation; unfortunately, caregivers are not rising in number, which brings a challenge to the home care industry. Stephen discusses the different possible approaches to solve this shortage of professional caregivers in the near future.

Stephen details what clients value in a home care company:

• Dependability
• Reliability
• Continuity of care

Stephen dives deep in the importance of continuing research to understand the trends in the home care industry in order for businesses to grow and be more effective.

Mentioned in this episode:

Leading Homecare

Conquering The Crisis: Proven Solutions for Caregiver Recruiting and Retention, Stephen Tweed