• Episode 28 - How do 999 staff talk to vulnerable callers? With Mike Modder-Fitch and Chris Fitch

  • Oct 16 2024
  • Length: 27 mins
  • Podcast

Episode 28 - How do 999 staff talk to vulnerable callers? With Mike Modder-Fitch and Chris Fitch

Listen for free

View show details

  • Summary

  • Just how are 999 staff trained to talk, listen, and remain calm as vulnerable callers seek urgent help? In this episode, Mike Modder-Fitch shares his experience of running Police Force Control Rooms and NHS Integrated Care Contact Centres, and explains just what essential service staff can learn from their counter-parts in 999 settings. Mike also explains what his journey from previously running energy and financial service telephone contact centres, to now being Head of Service (IUC) at Yorkshire Ambulance Service NHS Trust, has taught him about the meaning of ‘vulnerability’. https://www.linkedin.com/in/mike-modder-fitch-6b318229
    Show More Show Less
Show More Show Less

What listeners say about Episode 28 - How do 999 staff talk to vulnerable callers? With Mike Modder-Fitch and Chris Fitch

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.co.uk reviews

Amazon reviews
No Reviews are Available