Money Advice Trust

By: Money Advice Trust
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  • Summary

  • Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
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Episodes
  • Episode 33 - So…what does 2025 hold for consumer vulnerability? With Grace Brownfield and Phil King

    Episode 33 - So…what does 2025 hold for consumer vulnerability? With Grace Brownfield and Phil King
    Jan 8 2025
    Grace and Phil draw on new consumer and survey data to identify the major vulnerability trends, policy launches, and practical impacts that we’ll see in 2025, and explain to Chris Fitch just what the key events of 2024 were that got us here. https://www.moneyadvicetrust.org/vulnerability
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    24 mins
  • Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy

    Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy
    Dec 11 2024
    Katie Orme talks to Chris Fitch about Octopus Energy’s decision to employ a team of eight in-house social workers for its customers. Katie shares what a typical day involves as Head of Service for Social Work, the types of customer cases she is helping, and the impact her team of eight are having for Octopus Energy and the customers they serve. https://www.linkedin.com/in/katie-orme-764b41282/
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    25 mins
  • Episode 31 - ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson

    Episode 31 - ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson
    Nov 27 2024
    Elizabeth Anderson talks to Chris Fitch about what ‘digital poverty’ actually is. Cutting through the most common myths, Elizabeth explains what living in a ‘digital first’ world looks like to the 11 million UK adults who lack the skills to navigate it, or who cannot afford the costs of online life, and what essential services can do for digitally vulnerable consumers. https://www.linkedin.com/company/digital-poverty-alliance https://digitalpovertyalliance.org/
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    23 mins

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