• Ep799 | The Power Of The First Phone Call

  • Mar 20 2025
  • Length: 13 mins
  • Podcast

Ep799 | The Power Of The First Phone Call

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  • Summary

  • 🎙️ In this episode, Doc Danny breaks down why the first phone call can make or break your practice’s success. Whether you’re handling these calls yourself or training a front desk team, how you communicate matters.

    Key Takeaways:

    ✔ Sell the destination, not the journey – Patients care about getting back to their life, not clinical features.
    ✔ Founders convert better – Clinic owners typically convert 80-90% of calls, while staff convert around 60-70%.
    ✔ Price sensitivity drops when trust increases – Understanding why a patient wants care improves compliance and willingness to pay.
    ✔ Train your team – If handing off calls, role-play, share patient success stories, and teach them how to ask the right questions.

    💡 Enjoyed this episode? Drop a 5-star review & share with a fellow PT! 🚀

    🔹 Try Clare AI for free → MeetClaire.ai

    👉 Want to improve patient conversions? Book a free strategy call at physicaltherapybiz.com and learn how to optimize your sales process!
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