• Customer Engagement Strategies for Community-Owned Utilities

  • Aug 30 2024
  • Length: 55 mins
  • Podcast

Customer Engagement Strategies for Community-Owned Utilities

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  • Summary

  • NOTE: This is a recorded adaptation of a live presentation.

    Community-owned utilities play a vital role in providing essential services and fostering community well-being. Unlike large investor-owned counterparts, these utilities operate with a distinct focus on local needs, values and accountability. However, they often face unique challenges in engaging customers and maintaining community support.

    In this presentation, we will delve into effective customer engagement strategies tailored specifically for community-owned utilities. From leveraging local partnerships to implementing innovative communication approaches, we'll explore practical methods to enhance customer satisfaction, promote community involvement and build engagement with community-owned utilities.
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