Episodes

  • Episode 16: StarCare CX: Experience Excellence, Every Time

    Episode 16: StarCare CX: Experience Excellence, Every Time
    Jan 3 2025
    Podcast Episode Summary In this episode of CarePoints, Kenny Schiff chats with Donna Montgomery and Kevin Henderson about the company’s new StarCare CX program, which focuses on evolving customer experience based on ever-changing industry needs. They discuss how Lone Star is shifting from transactional service to a collaborative, results-driven approach, with an emphasis on proactive support, continuous improvement, and aligning technology with providers' goals. This Episode’s Guests Donna Montgomery Chief Clinical Informatics Officer at Lone Star Communications Through advanced healthcare technology solutions, Donna leads initiatives to improve patient care and outcomes. She is passionate about addressing key healthcare challenges and is committed to driving continuous improvement in healthcare organizations through her leadership in Lone Star's customer experience programs. Connect: LinkedIn Kevin Henderson Chief Operating Officer of Lone Star's Arkansas region Kevin is focused on fostering long-term partnerships with clients through proactive engagement and continuous support. He plays a key role in Lone Star's customer experience initiatives, driving the adoption of tailored solutions that improve healthcare workflows, enhance patient care, and deliver measurable results for clients. Connect: LinkedIn Key Takeaways Lone Star’s StarCare CX program shifts the company from a transactional model to a more collaborative, results-driven approach. This evolution involves proactive support to ensure solutions align with evolving customer needs and optimize workflows. The program strongly emphasizes understanding and aligning with customer goals, moving away from merely selling products. Lone Star works closely with clients to deliver tailored technology solutions that directly improve organizational outcomes. Key healthcare challenges, such as improving patient experience and reducing falls, are central to the StarCare CX program. Through advanced technology like bed exit alarms and upgraded nurse call systems, Lone Star helps clients meet critical metrics that impact patient care and reimbursement rates. Lone Star’s “high-touch” service model ensures customers receive continuous, hands-on support. Frequent communication and in-depth understanding of client challenges enable Lone Star to provide solutions that address both immediate and long-term needs. The program focuses on continuous improvement, with an emphasis on delivering measurable outcomes. This approach ensures that Lone Star stays engaged with clients, making adjustments as needed to improve customer care and operational efficiency. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at info@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.
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    31 mins
  • Episode 15: Optimizing Tech Utilization in Hospitals

    Episode 15: Optimizing Tech Utilization in Hospitals
    Oct 30 2024
    Episode Summary In this episode of CarePoints, Kenny Schiff chats with Patti Artley and Amy Ricords about the challenges and successes of hospital technology adoption. They emphasize involving frontline staff in tech decisions, bridging gaps between purchasing and implementation, and the importance of thorough planning and ongoing education. The episode also explores the potential of data integration and AI in enhancing patient care and hospital efficiency. This Episode’s Guests: Amy Ricords Vice President of Customer Relationship Peak Outcomes Amy’s expertise lies in understanding client challenges and ensuring that technology solutions enhance patient care and operational efficiency. Passionate about the transformative potential of AI in healthcare, she is dedicated to balancing technological advancements with streamlined processes to improve outcomes for both patients and clinicians. Connect: LinkedIn Patti Artley Chief Clinical Officer and Chief Nursing Officer at Medical Solutions Patti’s leadership is characterized by a commitment to evidence-based practices and the advancement of healthcare quality through innovative solutions. She is a strong advocate for enhancing data integration within healthcare systems, emphasizing the importance of collaboration with health information experts to drive meaningful improvements in patient care and clinical workflows. Connect: LinkedIn Key Takeaways Involving frontline staff in identifying challenges and solutions is crucial for successful technology adoption, as it ensures the tech addresses real needs. Clear communication between purchasing and implementation teams prevents disconnects that can hinder success. Dedicating significant time to planning (60%) over implementation (10-20%) leads to better outcomes and smoother rollouts. Continuous training and collaboration with vendors are essential for effective, sustained technology use. This ongoing partnership helps adapt to updates and ensures tech solutions remain beneficial long-term. Establishing clear metrics before implementation is critical for tracking ROI and assessing effectiveness. Better data integration optimizes patient care and operational efficiency by allowing systems to work cohesively. Involving health information experts can enhance interoperability, maximizing technology’s potential. Technology alone doesn’t transform healthcare; effective integration and thoughtful utilization are what drive meaningful change. By focusing on strategic use, hospitals can maximize technology’s impact on patient care. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at info@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation
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    34 mins
  • Episode 14: Failing on Falls: The Race to Make Hospitals Safer

    Episode 14: Failing on Falls: The Race to Make Hospitals Safer
    Sep 30 2024
    Podcast Episode Summary In this episode of CarePoints, Kenny Schiff chats with Guy Meger, Elaine Bridge, and Tim O’Malley about the challenges of implementing new at-home technologies to prevent falls in elderly patients. They discuss the critical need for seamless integration of these technologies into daily routines and the importance of training patients and caregivers to maximize their effectiveness. The conversation also highlights the role of data analytics in monitoring patient safety and the ongoing evolution of fall prevention strategies within healthcare settings. ### This Episode’s Guests Guy Meger Vice President and Head of the Vayyar Care Business unit, Vayyar Focusing on leveraging data analytics and wearable technologies, Meger has led initiatives that transform healthcare practices through continuous monitoring and predictive insights. His work aims to bridge the gap between cutting-edge technology and practical healthcare applications, enhancing both patient outcomes and operational efficiency in clinical settings. Connect: LinkedIn Elaine Bridge Principal Consultant, Over the Bridge Consulting, LLC She has dedicated much of her career to improving patient care, focusing on safety, quality, and operational efficiency in healthcare settings. Her passion for patient advocacy and nursing excellence has shaped her approach to leadership, driving her efforts to create better outcomes for both patients and healthcare staff. Connect: LinkedIn Tim O’Malley Vice President and Division Manager of TPC Systems healthcare unit, TPC Systems With extensive experience in leading health tech organizations, O'Malley has been instrumental in developing and implementing cutting-edge solutions that improve clinical workflows, patient care, and overall hospital efficiency. He is dedicated to using technology to enhance healthcare delivery and drive more effective, patient-centered outcomes in clinical settings. Connect: LinkedIn ## Key Takeaways By utilizing wearable devices, telemonitoring, and advanced AI algorithms, healthcare providers aim to reduce fall risks for patients, particularly those in high-risk groups like the elderly. These technologies allow for continuous monitoring and predictive analytics, providing real-time insights that can inform fall prevention strategies.Successful implementation of these technologies requires more than just equipment—it hinges on proper staff training and ensuring patient education. When staff members understand how to use technology effectively, and patients are informed about its benefits, fall prevention efforts are significantly enhanced. Proper adoption across both ends is key to maximizing the effectiveness of tech-driven interventions for safety improvements.Challenges like infrastructure limitations and alarm fatigue can hinder the efficacy of these technologies. Many healthcare facilities may not have the resources to support the integration of advanced systems, and constant alerts can overwhelm staff, reducing the response to critical events. Finding a balance between technological integration and operational feasibility is critical to success. Collaborations between tech developers, healthcare providers, and data scientists are essential for refining these systems. By leveraging real-world data and continuous learning from AI algorithms, healthcare teams can create a more targeted, responsive approach to fall prevention. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at info@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.
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    33 mins
  • Episode 13: The Vocera Difference: Beyond a Panic Button

    Episode 13: The Vocera Difference: Beyond a Panic Button
    Aug 8 2024

    Podcast Episode Summary


    In this episode of CarePoints, Kenny Schiff chats with Stryker’s Peter Kraslawsky and Lone Star Communication’s Jonathon Murphy, where they discuss the integration of Stryker's Vocera wearable communications platform with Rauland's educational platform, Telecenter U—an integration that aims to enhance communication and life safety in educational institutions. Their discussion covers the features, benefits, and use cases of the integration, as well as the future of the Vocera solution in schools.

    This Episode’s Guests


    Peter Kraslawsky
    Manager - Strategic Partnerships, Stryker
    Peter is a seasoned professional at Stryker, where he leverages his extensive expertise in healthcare and educational technology and solutions to drive innovation and improve patient outcomes and school safety. With a strong background in product development and strategic management, Peter has successfully led numerous projects that enhance operational efficiency and support healthcare and educational professionals. His dedication to excellence and passion for advancing medical technology make him a valuable asset to Stryker, the healthcare and education industries.


    Connect: LinkedIn

    Jonathon Murphy
    Technology Innovation Specialist, Lone Star Communications
    Jonathon began working for Lone Star in 2000 and has worked in almost every department—starting in installation, then as a service technician, and eventually in IT. As a service technician and system programmer, he gained valuable experience in building direct customer relationships, which led to a position as an education sales representative and his current role as a technology innovation specialist.

    Key Takeaways

    • Lone Star’s integration of Vocera with Rauland's Telecenter U provides a comprehensive solution for communication, emergency response, and security in educational settings, addressing the limitations of traditional communication and life safety platforms.
    • The Vocera solution offers voice-enabled communication and mobility, allowing teachers and staff to initiate lockdowns and emergency protocols from anywhere within the school.
    • The future of Vocera solutions in education involves streamlining workflows, integrating various communication modalities, and enhancing security measures to create a comprehensive fabric of protection for teachers and students.
    • The partnership between Stryker and Lone Star Communications offers a cost-effective and flexible solution that covers multiple communication needs in educational institutions, providing a one-size-fits-all approach to communication and emergency response.


    Chapters

    [00:23] Introduction to the Stryker-Lone Star partnership

    [02:15] Exploring the Vocera solution for education

    [03:20] Vocera vs. traditional communication and life safety platforms

    [05:52] Integration of Vocera and Telecenter U for emergency communication

    [08:27] Examples of voice-enabled mobility and lockdown initiation

    [12:58] Capabilities and advantages of Vocera over walkie-talkies

    [14:04] Comprehensive communication solutions for educational institutions

    [15:56] The four pillars of security and the future of Vocera

    [18:27] Built-in voice command scenarios

    [21:00] How to find out more about Stryker and Vocera

    Connect with Lone Star Communications

    ☑️ Follow us on YouTube and LinkedIn.

    ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at star@lonestarcom.com.

    CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

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    23 mins
  • Episode 12: Do Hospitals still need Middleware and CC&C?

    Episode 12: Do Hospitals still need Middleware and CC&C?
    Jun 25 2024
    Podcast Episode Summary In this episode of CarePoints, Kenny Schiff interviews digital health specialists John Elms and Brian McAlpine about the role of middleware and clinical communication and collaboration (CC&C) in the hospital enterprise. They explore the evolution of connected devices and workflows, the challenges in managing medical device alarms and alerts, and the impact of accidental architecture in healthcare organizations. Also discussed is the intersection of CC&C and patient engagement, the future of nurse call systems in an EHR-centric universe, and the potential for a single comprehensive platform for communication in healthcare. ### This Episode’s Guests John Elms Strategic Adviser, Meerkat Technologies Co-founder of Connexall USA and former Chief Product Officer at TigerConnect, John is an accomplished executive with over 25 years of leadership experience in the high tech industry. His career spans various roles, including CEO positions at public and privately held companies, venture backed startups and his own entrepreneurial ventures. Connect: LinkedIn Brian Mcalpine Digital Health Consultant, Cirkel Consulting Group Brian McAlpine has spent most of his 30-year career assisting innovative startups with developing and taking to market solutions focused on the provider side, primarily in acute care. His career has been focused on developing new markets in healthcare IT including device data integration, connectivity workflows, alarm management, clinical surveillance, clinical communications, patient engagement, and medical devices segments. Connect: LinkedIn ### Key Takeaways Middleware and CC&C play a crucial role in the hospital enterprise and have evolved from bridging systems like nurse call and telemetry to enabling clinical workflow on smartphones and other devices. Progress in managing medical device alarms and alerts has been limited due to manufacturers' reluctance to cede control of workflow and integration. “Accidental architecture” comes from the lack of a comprehensive design and planning process, and has resulted in complex and unmanageable integrated systems in healthcare organizations. There is a need for a comprehensive platform that combines messaging, patient engagement, and all forms of communication in healthcare. The future of nurse call systems in an EMR-centric universe depends on regulatory changes and the ability to integrate with IP-based patient engagement systems. Patient engagement technologies are becoming increasingly important, both inside and outside the hospital, and may impact the future of CC&C and nurse call systems. ### Chapters [00:25] Introductions [01:05] The evolution of middleware and CC&C in hospitals [04:45] A tug of war between customers’ and manufacturers’ needs [06:55] Impact and challenges of “accidental architecture” [12:00] Epic-centric alarm and alert presentations [15:00] The obstacles facing standalone middleware [19:15] Mid-term prospects and the role of building automation systems [22:15] The need for more patient engagement [28:15] Towards a comprehensive platform Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at star@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare industry. For over 32 years, Lone Star Communications has been focused on transforming healthcare through innovation and empowering improved caregiver and patient experiences.
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    36 mins
  • Episode 11: Is Your Hospital Ready for the Clinical Mobility Wave?

    Episode 11: Is Your Hospital Ready for the Clinical Mobility Wave?
    May 6 2024
    Episode Description In today’s episode, Kenny Schiff sits down with Myron Wallace, founder of Cirkel Consulting Group, and discusses the challenges healthcare organizations face when integrating new mobile devices into their facilities. Myron provides insights into the differences in implementation between iPhones and purpose-built devices such as Zebra and Spectralink, the special technology requirements of a hospital environment, and how organizations without the proper infrastructure in place can prepare themselves for a secure and effective rollout. Episode Summary In this episode of CarePoints, Kenny Schiff chats with Myron Wallace, founder of Cirkel Consulting Group, about mobile device integration in healthcare. They discuss the challenges and considerations in selecting and deploying mobile devices, particularly iPhones and purpose-built devices. They also explore the shortcomings of Epic in collaboration and communication and the importance of integrating alarms and notifications from various systems. Myron emphasizes the need for organizations to assess their readiness, consolidate technologies, and have a clear roadmap for device and platform selection. He also highlights the value of working with experienced consultants in the healthcare industry. The Episode's Guest Myron Wallace Founder & Principal Consultant, Cirkel Consulting Group Myron has been at the forefront of revolutionary business solutions for over 20 years. He has led teams to build technologies that have enabled tech start-ups to launch into the market, changed how businesses operate, and transformed how they communicate both internally and with their customers. His career spans product leadership experience within start-up and hyper-growth technology firms, such as TigerConnect, Alianza, consultant for various unified communications providers, and Halo Health. He’s a Senior Director and Product Line Executive at TigerConnect, where he drives the innovation of next-generation collaboration products for healthcare clients while continually optimizing product development and implementation practices and processes. Connect: LinkedIn Key Takeaways Mobile device integration in healthcare requires careful consideration of the existing internal network before selecting the next device and platform. Integrating alarms and notifications from various systems is a complex, often overlooked challenge. Purpose-built devices, unlike iPhones or Android, offer advantages in healthcare environments such as durability and specialized features. Organizations should assess their readiness and be prepared to consolidate technologies and have a clear roadmap for device and platform selection. Consolidation, workflow optimization, and vendor consolidation are crucial for the new enterprise. Getting help from healthcare integration experts can ensure successful device integration and infrastructure management. Chapters [00:00] Introduction [00:58] Mobile Device Integration Journey [06:35] Challenges with iPhone and Purpose-Built Devices [07:57] Device Management and Infrastructure [09:21] Considerations for Sustainable Solutions [10:17] Challenges with Purpose-Built Devices [11:14] Voice Calling Capabilities and Enterprise Communication [12:42] Complexities of Healthcare Architecture [13:36] Shortcomings of Epic in Collaboration and Communication [15:02] Consolidation and Workflow Optimization [18:24] Hybrid Approach and Vendor Consolidation [20:49] Considerations for the New Enterprise [22:12] Operationalizing Devices and Infrastructure [23:41] Getting Help from Healthcare Integration Experts [24:11] Introduction to Cirkel Consulting Group [25:38] Conclusion Connect with Lone Star Communications Follow us on YouTube and LinkedIn. Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at star@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare industry. For over 33 years, Lone Star Communications has been focused on transforming healthcare through innovation and empowering improved caregiver and patient experiences.
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    26 mins
  • Episode 10: Data Across the Boards: Vizabli’s Acute Care Solution

    Episode 10: Data Across the Boards: Vizabli’s Acute Care Solution
    Apr 10 2024
    Episode Description In this episode of CarePoints, host Kenny Schiff sits down with Vizabli’s Ron Nelson and Sarah Cannon. They discuss how Ron co-founded Vizabli to address the need for an acute care engagement solution that integrates data from multiple healthcare systems into a single platform that can serve clinical staff, patients and their families. Vizabli's solution goes beyond traditional patient engagement by bringing together digital whiteboards, mobile applications, virtual access to patient rooms, and real-time notifications for family members. Listen to the episode to find out more! Episode Summary Kenny Schiff, Ron Nelson, and Sarah Cannon discuss Vizabli, a company that offers an acute care engagement solution. Ron and Sarah discuss how Vizabli was conceived and its mission to improve communication and engagement in hospitals. They explain that Vizabli's solution goes beyond traditional patient engagement by offering such features as digital whiteboards, mobile applications, virtual access to patient rooms, and real-time notifications for family members. They also discuss current trends in the healthcare industry, including the need for technology to save time and address nursing shortages, the importance of family involvement in care plans, and the consolidation of devices. Sarah explains the process of implementing Vizabli's solution, which involves close collaboration with the hospital and integrators to customize the system according to their needs. Ron mentions that Vizabli is focusing on standardizing their solution and enhancing the capabilities of their digital whiteboards and virtual care models in the coming year. The episode concludes with information on how to learn more about Vizabli. This Episode’s Guests Ron Nelson, Vizabli Co-founder and CEO An accomplished, high-performance executive sales and marketing leader, Ron has an established history of success in driving overall company performance in global sales organizations by embedding proactive change, building motivated sales, marketing, and sales operations teams, and generating game-changing business models in competitive markets. Connect: LinkedIn Sarah Cannon, Vizabli VP of Operations Sarah is an experienced business and sales operations manager with a demonstrated history of working in the medical device industry. She is adept at growing small businesses, being agile and working with ambiguity, as well as being knowledgeable in HR, finance, legal, logistics, fulfillment and production. Connect: LinkedIn Key Takeaways Vizabli was created as a result of its founders experiencing a series of communication obstacles while caring for their hospitalized parents. Vizabli’s platform adds new layers to traditional acute care engagement, including enhanced patient, family, and clinical engagement that allows real-time visual communication and interactive data display across multiple screens and devices. Vizabli integrates a variety of hospital systems, such as Epic, through the Vizabli platform and disperses the data—schedules, care teams, visual alerts—to digital whiteboards, mobile devices, and other locations. Vizabli’s technology addresses staff shortages by saving time, introducing digital whiteboards, getting virtual access into rooms, involving families in care plans, and consolidating devices to save wall space. Vizabli weaves together many elements into an elegant, seamless, customizable presentation, making sure that patients, family members, and the care team all have a consistent level of understanding about a patient’s condition and needs. Chapters [00:30] Introduction of Vizabli’s Ron Nelson and Sarah Cannon [00:53] Vizabli’s origins [03:34] What makes Vizabli’s approach to acute care management unique, including patient, family, and clinical engagement [05:00] The many aspects of Vizabli’s clinical engagement platform [06:53] Vizabli integrates data—such as schedules, care teams, and visual alerts—from a variety of hospital systems and disperses it to multiple devices and displays [08:10] What’s driving current trends in the industry and how Vizabli offers an ideal solution [10:48] A step-by-step look at a typical Vizabli project, from discovery through implementation [13:00] The ongoing conversation between Vizabli and its customers, which allows for ultimate customization [14:12] The special value of Vizabli’s presentation: presenting info through “a single pane of glass” [15:18] What’s next for Vizabli in 2024 Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at star@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his ...
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    18 mins
  • Episode 9: Nurse Call Systems Don’t Always Need Upgrades: Patient Experiences Do

    Episode 9: Nurse Call Systems Don’t Always Need Upgrades: Patient Experiences Do
    Mar 22 2024
    Episode Summary Carl Cox and Kyryll Keydanskyy are a bit of an unlikely pair. With over fifty years of experience in the healthcare industry, Carl was a key player in early nurse call system innovation in the 1970s. Because he’s seen how far healthcare technology has come since then, he has a firm grasp on what is already working well for caregivers and healthcare delivery organizations (HDOs). Kyryll, on the other hand, is of a younger generation — he sees HDOs moving toward a more hospitality-inspired model in the coming years. As the Director of Engineering and Chief Product Officer of HatchMed, respectively, Carl and Kyryll are both committed to improving the usability and accessibility of consumer devices for patients in hospital settings. Kyryll notes that while it can be tempting to rush into overhauling medical technology like nurse call systems, that level of disruption is often unnecessary and can even be detrimental to existing workflows. That’s why HatchMed is on a mission to effectively adapt familiar consumer devices for healthcare settings. Carl and Kyryll are facilitating communication between patients and caregivers by pioneering patient-focused tablet solutions, some of which allow patients to use their own devices to control their environment and communicate with nurses. In this episode of CarePoints with Kenny Schiff, Carl and Kyryll discuss numerous exciting and innovative HatchMed technologies. With a laser focus on improving the patient experience and supporting caregivers, HatchMed is out to prove that innovation sometimes requires working with what’s already in place, rather than uprooting existing structures and replacing them with entirely new systems. Featured on the Episode Name: Carl Cox What he does: Carl Cox is the Director of Engineering and Quality Control at HatchMed, with 50 years of design experience and 40 years of regulatory experience in the healthcare communication industry. Having spent much of this time with Chicago-based manufacturer Rauland-Borg, Carl began consulting in 2017, taking on HatchMed as a client before joining the company three years later in a full-time role. Organization: HatchMed Words of wisdom: “That’s one of the areas that we’re focusing on: being able to give patients the same easy-to-use and familiar-to-use devices they use at home but that they can operate inside the hospital.” Connect: LinkedIn Name: Kyryll Keydanskyy What he does: Since Kyryll Keydanskyy, a Ukraine native and UW graduate, first joined HatchMed 7 years ago, he has been focused on taking consumer devices and reengineering them for healthcare use. How do you transform something as ubiquitous and easy to use as an iPad into a medical device or take the patient’s own phone and make it seamlessly control the nurse call system? Kyryll has created innovative hardware and software solutions to revolutionize these products for patients and care team members alike. A self-proclaimed tech fanboy, he is passionate about working alongside his design and engineering team to invent products that are intuitive to use, elegantly engineered, and most importantly, created to save both patients and care team members time at every step in their healthcare journey. Organization: HatchMed Words of wisdom: “Any new tech that we introduce to the hospitals needs to be balanced and integrated in a way that works with the existing systems and doesn't force the care teams to become IT people.” Connect: LinkedIn Key Points Top takeaways from this episode Aim to enhance existing systems, rather than overhaul them. Instead of completely gutting existing systems that work well, HatchMed augments nurse call systems and facilitates communication between patients and caregivers. Not only is this strategy more cost-effective than more drastic options, but it also allows care teams to continue using technologies that have been working for them without needing to be retrained. Zero in on the “why” of implementing innovations. HDOs that are interested in implementing HatchMed technologies need to ask why they want or need an upgrade — this helps HDOs focus on the features that matter to staff and patients. “How do we save the nurses’ time? And how do we get patients home sooner and, ideally, happy?” asks Kyryll. Ultimately, HatchMed has experienced great success with HDOs that are committed to providing exceptional care for their patients while lightening caregivers' mental and physical load. Don’t be afraid to start small and expand from there. Kyryll emphasizes that new technology needs a champion, and that champion needs a concrete plan for tech implementation. He recommends starting by rolling out a handful of impactful features and expanding the scope of the project down the road. Problems arise when HDOs want “to do everything all at once,” he says. Episode Insights [00:00] Combining experience and fresh ideas: Carl Cox and Kyryll ...
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    30 mins