In this episode of the Blue Key Podcast, host Jim Duffy sits down with 𝗗𝗼𝗿𝗼𝗻 𝗔𝗯𝗿𝗮𝗵𝗮𝗺𝗶, founder and CEO of 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗲𝗱 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗕𝘂𝗶𝗹𝗱𝗲𝗿𝘀, to explore the often misunderstood world of 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗱𝘃𝗶𝘀𝗼𝗿𝘆 𝗮𝗻𝗱 𝘃𝗮𝗹𝘂𝗮𝘁𝗶𝗼𝗻. Doron explains the concept of business valuation as an estimate that is acceptable to the general market, and the value indicators that matter most—many of which go beyond your bottom line. He also discusses how less formal valuations can provide insight into how your business is performing in key areas that affect its overall value.

With 70% of business owners expressing dissatisfaction with their final sale price, Doron emphasizes the importance of early planning. He highlights the critical point at which owners should start thinking about their business’s value and how 𝗱𝗮𝘁𝗮, 𝗔𝗜, 𝗮𝗻𝗱 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 can be powerful tools for increasing it. Whether you're considering selling or simply want to enhance your business’s worth, this episode offers invaluable advice on preparing for the future.

In this episode of the Blue Key Consulting Podcast, host Jim Duffy sits down with Samir Agarwal from Agmeta to dive deep into the world of customer experience and the critical role data plays in shaping it. They explore the age-old adage, "If you can't measure it, you can't improve it," and discuss why quantifying customer experience remains challenging for many businesses. Samir shares insights on the pivotal moments when customers reach out to customer service, highlighting how these interactions can be make-or-break points for brand loyalty. They discuss the importance of resolving issues from the customer's point of view and how unanswered questions can turn into opportunities for better service. With startling statistics—63% of customers could become negative ambassadors for your brand, and 67% actively search for alternatives after one bad experience—Jim and Samir emphasize the high stakes of customer retention. Referencing a Harvard Business Review study, they explain how a mere 5% increase in retention can lead to a 25%-95% boost in profits.

Join us on the latest Blue Key Podcast episode as Pascal Vallet and Jim Duffy explore the intersection of education and AI through a humanistic lens. In this episode, key takeaways include: When can AI help you? Being pragmatic and bridging the gap between fear and excitement and how to regain more critical time to go beyond AI

Join us as Clint Dunn, founder of Wilde, and Jim dive into the fascinating world of customer analytics.

In this episode, Clint shares invaluable insights on how Wilde predicts customer behavior for retail brands, helping businesses stay ahead of the curve. Discover how Wilde's revolutionary approach empowers organizations of all sizes to harness the power of customer analytics effectively.

Key takeaways include Lifetime Value Predictions and Probability of Churn.

Join Jim on the latest episode of the Blue Key Podcast as he sits down with Ronak Shah to explore the groundbreaking world of Composable Customer Data Platforms (CDPs). In this episode, Ronak shares invaluable insights and practical steps on how businesses can transition seamlessly from traditional data platforms to a Composable CDP. Discover what sets Composable CDPs apart and why they're revolutionizing the way businesses manage and leverage their data. Ronak breaks down the concept, explaining how these platforms integrate best-in-class technologies directly onto existing data infrastructures, unlike traditional CDPs that operate separately.

Uncover the benefits of adopting a Composable CDP, including enhanced flexibility, cost-effectiveness, and quicker access to data. Learn how these platforms empower businesses to avoid vendor lock-in, adapt to evolving needs, and optimize their data strategies for success.

Dive into the world of Data Governance with our latest Blue Key Podcast episode featuring Linda Moineau! We unravel what Data Governance is, its importance, and how it's a key business function, not just IT-related. Discover the essentials of DG, its benefits, challenges, and real-world use cases. Plus, peek into the future of DG, especially with AI and machine learning advancements.

Perfect for those seeking to understand or improve their organization's data governance strategies.

Listen in as Blue Key's Jim Duffy talks coaching with Ellie Tava. Ellie is a seasoned networking professional with a strong commitment to bringing people together. She believes in fostering connections and partnerships that improve business processes, and efficiencies, and even lead to friendships. With more than fifteen years of experience in strategic business development, account management, and branch management, Ellie has been instrumental in driving and supporting solution and complex selling opportunities in technology, data engineering, cloud IT consulting services, IaaS, SaaS, BaaS, PaaS, as well as interim and direct IT staffing services. Jim and Ellie talk specifically about what coaching is and who can benefit from it.

Key Highlights: Coaching as a benefit; Coaching is for everyone; When they do come....when we unearth, there is such a revelation.

Join us as Blue Key's Jim Duffy talks with Pete 'Fish' Fishman. Peter Fishman, also known as "Fish", is the co-founder and CEO of Mozart Data. He had a vision of making it easy for any business to unlock the value of their data using a modern data stack. Fish and his co-founder, Dan Silberman, believed that data engineering work shouldn't require teams of in-house data engineers. With his PhD in Economics and passion for statistics, Fish created a successful venture-backed YC company defining the future of data analytics. Mozart Data is the all-in-one modern data platform for centralizing, organizing, and analyzing your data. We dive into 3rd party and 1st party cookies and how upcoming changes may affect your organization.

Key Highlights: How to best take advantage of 1st party data; Data does not substitute the core experience.