• Beyond Boundaries: AI's Influence on Customer success


  • Apr 5 2024
  • Length: 6 mins
  • Podcast

Beyond Boundaries: AI's Influence on Customer success


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  • Summary

  • Unlocking the Potential of AI in Marketing.
    Join Enrico Giubertoni as he delves into the impact of artificial intelligence (AI) on marketing, focusing on customer satisfaction and success.

    The Paradigm Shift
    • Redefining Expectations: Explore how AI is reshaping consumer expectations, demanding unprecedented levels of service from businesses.
    • Innovative Experiences: Witness the transformative power of AI-driven tools like ChatGPT and Alexa in delivering innovative and satisfying customer experiences.
    Case Study: Post-Sale Experience
    • Internal Integration: Experience firsthand the importance of internal integration for seamless customer experience.
    • Challenges Faced: Navigate through the challenges faced in a disjointed post-sale assistance process.
    • Lessons Learned: Understand the critical need for coordinated internal systems to ensure consistent and reliable customer interactions.
    Key Learnings:
    • Takeaways from this episode highlight the necessity of internal cohesion and communication in delivering exceptional customer experiences amidst the AI revolution.
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