• 4: How to Make Customers Feel Special Without Going Broke

  • Dec 5 2024
  • Length: 25 mins
  • Podcast

4: How to Make Customers Feel Special Without Going Broke

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  • Summary

  • Creating Memorable Customer Experiences on a Budget


    In this episode of the Product Growth Lab Podcast, hosts Andrew George and Melissa Pikul delve into strategies for crafting memorable customer experiences without breaking the bank. They emphasize the importance of repeat business over acquiring new customers, sharing real-life examples and cost-effective methods such as upgrading packaging, order inserts, personalized customer service, follow-up email sequences, and loyalty programs. Practical tips and advice abound, offering listeners actionable steps to enhance their brand's customer experience and boost customer loyalty.


    Resources Mentioned:

    Facebook Group

    Flash Sale in a Snap Workbook


    00:00 Welcome to the Product Growth Lab Podcast

    00:33 Creating Memorable Customer Experiences on a Budget

    02:26 Enhancing Packaging to Delight Customers

    07:07 Adding Personal Touches with Order Inserts

    10:44 Effective Email Sequences for Customer Engagement

    15:23 Affordable Customer Service Upgrades

    19:30 Encouraging Repeat Business with Loyalty Programs

    24:47 Conclusion and Final Thoughts

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