AUTHOR

Flavio Martins

Tap the gear icon above to manage new release emails. Follow Flavio Martins to get new release emails from Audible and Amazon.

Flavio Martins has been named by Huffington Post a most influential social customer service pro, as well as an ICMI most influential people in customer service, among numerous other top service industry leadership awards. As Vice President of Operations and an executive team member, Flavio Martins oversees day-to-day marketing operations and customer support at DigiCert. He has been instrumental in developing DigiCert's customer service into an award-winning function and a major part of why DigiCert is recognized by industry analysts for it best-in-class customer support. Flavio blogs about customer service and customer experience at http://winthecustomer.com and is an avid baseball fan. He and his wife, Niki, live in Saratoga Springs, Utah with their four children.

Best Sellers

Win the Customer

70 Simple Rules for Sensational Service

By: Flavio Martins

Narrated by: Don Hagen

Length: 6 hrs and 34 mins

Release date: 26-08-15

Language: English

Not rated yet
Failed to add items

Sorry, we are unable to add the item because your shopping cart is already at capacity.

Add to basket failed.

Please try again later

Add to wishlist failed.

Please try again later

Remove from wishlist failed.

Please try again later

Adding to library failed

Please try again

Follow podcast failed

Unfollow podcast failed

Regular price: £14.99 or 1 Credit

Sale price: £14.99 or 1 Credit

Try for £0.00