Customer Service

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Product list
  • Customer-Driven Disruption cover art

    • Customer-Driven Disruption

    • Five Strategies to Stay Ahead of the Curve
    • By: Suman Sakar
    • Narrated by: Tristan Wright
    • Length: 5 hrs and 27 mins
    • Release date: 03-09-19
    • Language: English
    • Not rated yet

    • Businesses worry about new technologies, but customers are the ultimate disruptors - Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs....

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  • Exceptional Customer Service cover art

    • Exceptional Customer Service

    • By: Fred Pryor Seminars
    • Narrated by: Mark Neves
    • Length: 4 hrs and 3 mins
    • Release date: 01-10-19
    • Language: English
    • Not rated yet

    • Professional customer contact is a learned skill - something everyone in your organization can improve by developing new skills and keeping old ones well practiced. This popular, best-selling program provides the best advice available on how to wow your customers....

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  • Crimes of a Missed Demeanor cover art

    • Crimes of a Missed Demeanor

    • The Delicate Art of Effective Customer Service
    • By: Josh Soule
    • Narrated by: Josh Soule
    • Length: 40 mins
    • Release date: 12-02-21
    • Language: English
    • Not rated yet

    • Basic customer service skills have been in place for many years, but are the things you're saying and doing actually hurting your business? Best-selling author and MBA graduate Josh Soule shares new and improved customer service techniques that will make your career a success....

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  • Alessandra on…The Sales Edge cover art

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  • The Power of Promise cover art

    • The Power of Promise

    • How to Win and Keep Customers by Telling the Truth About Your Brand
    • By: Ken Mosesian
    • Narrated by: Ken Mosesian
    • Length: 4 hrs and 10 mins
    • Release date: 17-01-19
    • Language: English
    • Not rated yet

    • The Power of Promise teaches you how to understand, declare, map, train, and deliver exactly what you’ve promised your customers, which enhance your bottom line, meet and exceed the expectations of your customers, and improve the work experience for you and your staff....

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  • The Domino’s Story cover art

    • The Domino’s Story

    • How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution
    • By: Marcia Layton Turner
    • Narrated by: James Fuertes
    • Series: The Business Storybook Series
    • Length: 3 hrs and 5 mins
    • Release date: 27-10-20
    • Language: English
    • 4.5 out of 5 stars 7 ratings

    • Imagine if you were there, taking notes, as a small pizza joint became one of the most successful restaurants in the world. The Domino’s Story will help you understand and adopt the competitive strategies, workplace culture, and business practices....

    Regular price: £7.99 or 1 Credit

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  • Customer Success Bundle: 2 in 1 Bundle cover art

    • Customer Success Bundle: 2 in 1 Bundle

    • Customer Care, Customer Service
    • By: Ruby Charitys, Anne M. Bacal
    • Narrated by: Jesse Gross, Nick Dolle
    • Length: 39 mins
    • Release date: 19-11-20
    • Language: English
    • Not rated yet

    • Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core....

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  • Business Transformation cover art

    • Business Transformation

    • A Roadmap for Maximizing Organizational Insights
    • By: Aiman Zeid, Jim Davis
    • Narrated by: Ralph Morocco
    • Length: 6 hrs and 2 mins
    • Release date: 27-07-20
    • Language: English
    • Not rated yet

    • Business Transformation reveals how SAS's Information Evolution Model (IEM) can be used together with analytics for groundbreaking results. Aiman Zeid provides the necessary information you need to introduce and promote the use of analytics and insight across your organization....

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  • Pay Attention! cover art

    • Pay Attention!

    • How to Listen, Respond, and Profit from Customer Feedback
    • By: Ann Thomas, Jill Applegate
    • Narrated by: Tara Ochs
    • Length: 6 hrs and 48 mins
    • Release date: 10-07-20
    • Language: English
    • Not rated yet

    • Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience....

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  • Passive Income cover art

    • Passive Income

    • How You Can Create a Multi-Level Empire That You Can Leave for Your Family
    • By: Jack Bennett
    • Narrated by: Alan Munro
    • Length: 5 hrs and 1 min
    • Release date: 13-10-15
    • Language: English
    • Not rated yet
    • This book is intended for people who own or intend to own a business empire that they'll leave for their families and later generations....

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  • The Glowing Reviews Profit System cover art

    • The Glowing Reviews Profit System

    • One-Page Blueprint to Generate More Reviews and Increase Revenue for Your Small Business
    • By: Jennifer Sun
    • Narrated by: Jill VanderWoude
    • Length: 3 hrs and 26 mins
    • Release date: 03-11-23
    • Language: English
    • 5 out of 5 stars 21 ratings

    • In today's digital age, online reviews can make or break your business. According to recent studies, 91% of consumers regularly read online reviews before making a purchase, and 84% of people trust online reviews as much as a personal recommendation....

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  • Marketing for Accountants cover art

    • Marketing for Accountants

    • Get More Clients and Grow Your Profits
    • By: Dekker Fraser
    • Narrated by: Jimmy L. Lammers
    • Length: 1 hr and 48 mins
    • Release date: 20-11-19
    • Language: English
    • Not rated yet

    • In this valuable CPA marketing guidebook, you will learn proven methods that can be effectively applied around the world by accountants with any level of prior marketing experience....

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  • The Magic Wand: Creating Exceptional Customer Experience cover art

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  • In Demand, in Command cover art

    • In Demand, in Command

    • How to Digitally Serve Your Customers Better, Leaner, Smarter
    • By: Philip Grant
    • Narrated by: Dan Wood
    • Length: 8 hrs and 33 mins
    • Release date: 14-01-21
    • Language: English
    • Not rated yet

    • In Demand, in Command is essential to anyone that considers the growth, allegiance, and advocacy of customers at lower operating costs paramount. Packed with thought-leading expertise, if you sell to or serve the public in any shape or form, this book is a must for you....

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  • Make It All About Me cover art

    • Make It All About Me

    • Leveraging Omnichannel and AI for Marketing Success
    • By: Rasmus Houlind, Colin Shearer
    • Narrated by: Andrew Youso
    • Length: 6 hrs and 39 mins
    • Release date: 23-03-20
    • Language: English
    • 4.5 out of 5 stars 3 ratings

    • The term "omnichannel" may be a marketing buzzword, but it also refers to a significant shift. Marketers now need to provide a seamless experience, regardless of channel or device....

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  • Writing a Business Plan Made Simple for Small Businesses and Entrepreneurs cover art

    • Writing a Business Plan Made Simple for Small Businesses and Entrepreneurs

    • Creating a Template to a Successful Business
    • By: Kent Baxter
    • Narrated by: Commodore James
    • Length: 5 hrs and 9 mins
    • Release date: 22-12-20
    • Language: English
    • Not rated yet

    • Write a foolproof business plan that will set your budding business on the road to success from the get-go. When you set out on a road trip, do you leave the map behind? Do you decide to just wing it and see where you end up? Listen to find out more....

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  • Customer Service Is Just Foreplay cover art

    • Customer Service Is Just Foreplay

    • The Modern Customer Experience Will Separate You from Your Competition
    • By: Jason Cass, Brian Appleton
    • Narrated by: Drew Birch
    • Length: 2 hrs and 14 mins
    • Release date: 22-07-15
    • Language: English
    • 3 out of 5 stars 1 rating
    • Business as usual gets a new life in Customer Service Is Just Foreplay. This information-packed guide is filled with relevant, modern practices and principles....

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  • The ChatGPT Money Machine cover art

    • The ChatGPT Money Machine

    • Unlocking Income Streams Online
    • By: Manon Huang
    • Narrated by: Tonya Rogers
    • Length: 1 hr and 32 mins
    • Release date: 13-12-23
    • Language: English
    • Not rated yet

    • "The ChatGPT Money Machine: Unlocking Income Streams Online" presents a comprehensive exploration of ChatGPT's transformative impact on diverse facets of the digital landscape, serving as a catalyst for innovative income-generating opportunities....

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  • Customer Relationship Marketing cover art

    • Customer Relationship Marketing

    • By: ICI
    • Narrated by: William Bahl
    • Length: 1 hr and 2 mins
    • Release date: 04-01-18
    • Language: English
    • Not rated yet

    • Relationships build business.... How do you relate to your target audience? If you want to have a long-term customer-based circle, building relationships is essential....

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  • The Unstoppable Organization cover art

    • The Unstoppable Organization

    • Empower Your People, Engage Your Customers, and Grow Your Revenue
    • By: Shawn Casemore
    • Narrated by: Adam Lofbomm
    • Length: 6 hrs and 30 mins
    • Release date: 13-11-18
    • Language: English
    • Not rated yet

    • How can you stay ahead of your customers' ever-changing needs without spending a lot on technology? In The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices....

    Regular price: £12.99 or 1 Credit

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